Nalley Toyota of Union City

My sales rep (Craig Shavers) was fine. He went above and beyond the call of duty to assist me. I could not leave messages for Pam in Finance other than on the general mailbox (Her mailbox has been in &q beyond the call of duty to assist me. I could not leave messages for Pam in Finance other than on the general mailbox (Her mailbox has been in "full mode" for at least three weeks). I finally received a call back when my sales rep went to her desk (after leaving messages for over two weeks) and asked that she call me. I had spoken with him at least four times about not being called back. Once she called, I was told that I had not submitted the appropriate document to process my request (after my trade-in). If I had been told earlier I could have delivered the document. Or, if my calls had been returned over that two week period, I could have faxed the document. I left the document on Sunday, Feb. 5th with my contact info. I have also left a message earlier this week, and still have NOT received a phone call acknowledging receipt of the letter. I loved the service before the sale, but the service I have received afterwards is less than desirable. I also spoke with Dora (I believe that is her name) and she was helpful as well. It is unacceptable to have a "mailbox is full" message for over three weeks. And, when a message is left - still do not return the call to the customer or refer it to someone else to resolve. I am a dissatisfied customer and highly disappointed. I expected more. I received a call (was told by Pam that Mr. Shavers asked her to call me). Again, thank you for Mr. Shavers. He provided excellent service and stayed positive throughout the entire ordeal. More

I had an awesome experience with Toyota of Union City. I purchased a vehicle on Oct. 31st. I was thier last customer on this date. I was called by a representative name Angela whom a friend of mine used me purchased a vehicle on Oct. 31st. I was thier last customer on this date. I was called by a representative name Angela whom a friend of mine used me as a reference. Angela called me from her references to ask if I needed a new car and at the time my old vehicle was giving me troubles, cutting off in the middle of intersections, so I knew it was a blessing for her to call me at that time. She took all my info over the phone, had all my paperwork ready for me when I got there, handed me keys to a new Corolla and said don't you wanna test drive your new car, I was in awe but couldn't believe it my credit was shot but they worked diligently to ensure I would drive away in a new vehicle. I consistently received phone calls from customer services to check on me to make sure I was completely satisfied, They provided me with this program call ToyotaGuard that is just like an Onstar program. They have kept all their promises in contacting me when it was time for a service viste. At the time of service visit I couldn't believe I was pulling into a shop. It was a very clean environment and they treated me with much respect and concern while I waited. Thanks Toyota of Union city, I can be a spokes person on your behalf. More

Everyone that works there from sales to repair are some of the friendliest people you would want to meet I bought the car without even starting it up I just knew I could trust what they said. They went ou of the friendliest people you would want to meet I bought the car without even starting it up I just knew I could trust what they said. They went out of their way to make you fill comfortable and to stand behind what they said, It did not need to be put in writing. Mike and Melinda are great people to have on your team. They are the kind of people you want everyone to remember when they think Toyota. Thanks, Kenneth Hosmer. More

William is a great salesperson (friendly and he knows cars). We received excellent treatment from all other staff. There was not a feeling of being rushed or pushed in to a car that we would regret. cars). We received excellent treatment from all other staff. There was not a feeling of being rushed or pushed in to a car that we would regret. More

I had the best experience, my sale person was wonderful even after I purchased the car, the sales manager Mike was professional, knowledgable and they went out of their way to satisfy me. From upper manage even after I purchased the car, the sales manager Mike was professional, knowledgable and they went out of their way to satisfy me. From upper management to sales team. The finance department staff handle everything with great professional attitudes. The service department Waylen was very professional. The sales floor was clean and the customer service I can't say enough. I am a Realtor in GA and I would tell anyone to purchase a car from them. Wonderful experience More

I had been lookin for a new car for a while and went to Toyota of Union City and was very happy that I choose Toyota being that there are an abundance of car dealers on Jonesboro Rd. Walked in with my pre Toyota of Union City and was very happy that I choose Toyota being that there are an abundance of car dealers on Jonesboro Rd. Walked in with my pre-approval and Mr. Johnson and Mr. Steele were very helpful and made it a very positive experience. I came home with a 2012 Camry and am totally happy. Thank you Toyota!!!!!!!!!!!!!!!! More

I like the service and friendless of the service staff. I have been having my vehicles serviced here since I purchased them in 2007. The service staff and cashiers are always friendly and professional. I have been having my vehicles serviced here since I purchased them in 2007. The service staff and cashiers are always friendly and professional. More

You have a TOP rate salesman there WILLIAM WRIGHT. This is my second new vehicle purchased from your lot and i have informed my family and friends about your dealership. I do look forward to working with y is my second new vehicle purchased from your lot and i have informed my family and friends about your dealership. I do look forward to working with your business in the future. Keep up the good work!!! More

The dealership always has a service person to great you when you come in. That person is always friendly and professional. They take time and listen to what you need and then explain your options to you. when you come in. That person is always friendly and professional. They take time and listen to what you need and then explain your options to you. My experience is that I have always gotten a good estimate of what the costs will be and what the time to complete the work will be. More

I live 90 miles away and traveled there only because the dealer told me they had a specific model of a sienna. I called the morning of and was told it was still there. Arrived at the dealership for an app dealer told me they had a specific model of a sienna. I called the morning of and was told it was still there. Arrived at the dealership for an appointment time and waited 30 minutes to talk to a salesman. Then I found out that they never had the sienna model I was looking forward. The sales manager tried to smooth things over, but I felt like I needed to take a showere after dealing with him. Terrible experience --- would never ever.....ever recommend this dealer. More