Napa Chrysler Jeep Dodge Ram

Poor communication within service department & unreliable sf Made an appointment 3 business days in advance for routine maintenance and specifically outlined my materials preferences for motor oil. When I arriv Made an appointment 3 business days in advance for routine maintenance and specifically outlined my materials preferences for motor oil. When I arrived for service at appointment time I was advised that technician would not arrive at work until at least 75 minutes later than my appointment time, and that my work would have to wait until he arrived at work. Also I was told that my product preferences were not stocked at the dealership and that it would further delay my work to provide that product. More

They will say what ever it takes to make a sale They do not stand behind their contracts talk me into a one year warranty on a used car the warranty was not worth the paper it was written on service They do not stand behind their contracts talk me into a one year warranty on a used car the warranty was not worth the paper it was written on service department charged me for car repairs and said it was caused by a Potholed in the city streets? parts$455.25 labor$1123.20 balance and alignment$137.50 to replace the bearings, rotor bra, 5 wheel nus on the driver's side we'll and they kept my car for a month when they finally call me to pick it up, it was filthy dirty looked like it's set in the back parking lot for a month I ask the mechanic how long the car has been sitting there he would not say or even talk to me that More