Naples Chrysler Dodge Jeep Ram

They scheduled my service and recalls when I ask them to. The truck was ready a day ahead of time. All the work was completed to my satisfaction the first time. The service advisor was excellent to work with The truck was ready a day ahead of time. All the work was completed to my satisfaction the first time. The service advisor was excellent to work with and communicate with. More

Sales agent was very pleasant and responsive. I appreciated his professionalism and thoroughness as well. My challenges were with the finance team member. Documents were had incorrect information I appreciated his professionalism and thoroughness as well. My challenges were with the finance team member. Documents were had incorrect information which resulted in the need to complete some of them twice.. To date, I have yet to receive follow-up related to my purchase. No copy of the signed finance paperwork or warranty. Additionally, I was to be reimbursed for the overnight cost of sending the paperwork back to the dealership. As an out state buyer, communication is imperative. I am extremely disappointed and thus would not recommend this dealership to someone in my like situation. So sorry this is the case considering the exceptional service I received from the sales agent. More

Rebecca was friendly and welcoming. My repair was completed much sooner than expected. It was a very good experience. My repair was completed much sooner than expected. It was a very good experience. More

Wyatt greeted me promptly and escorted me to his desk where he went through my vehicle's service history. He referenced some maintenance items that were suggested for the mileage on my vehicle. When my s where he went through my vehicle's service history. He referenced some maintenance items that were suggested for the mileage on my vehicle. When my services were completed, Wyatt came and got me, reviewed what was done and even brought the car up for me. More

Nice staff. It took was seemed like a long time to get someone to help at the express service area. I tried calling to ask a question of the service team and lef It took was seemed like a long time to get someone to help at the express service area. I tried calling to ask a question of the service team and left voicemail but no one called back. There should be a general number for service instead of asking me to select a service advisor. More

Very helpful. Worked hard to order the tires I needed. Clean shop and helpful, knowledgeable staff Worked hard to order the tires I needed. Clean shop and helpful, knowledgeable staff More

This dealership is DISHONEST and does not stand by their word -specifically the business office.. First, Angelo told us the Jeep was ‘certified’ when we were signing papers Salvatore in the business offic word -specifically the business office.. First, Angelo told us the Jeep was ‘certified’ when we were signing papers Salvatore in the business office told us it was not certified and could not be certified due to an open recall on Jeep diesels. Since we did not have the certified coverage we expected, I then purchased an extended warranty for 8 years and 85k miles The jeep was used with 9.2k miles on it and Salvatore stated the total warranty would be 85k + 9.2k = 94.2k I signed documents with those numbers and took possession of the car Later that day, Salvatore emailed that the ‘ipad signature didn’t work’ and I needed to re-sign some documents. I happily did so but didn't notice that he had changed the warranty to expire after 85k miles and 5 years (instead if 94k and 8 years) because that part if the paperwork was partial cut off When I received my warranty card last week it showed that it expired at 85k miles amd 5 years i wrote to Angelo and Salvatore and they have not responded. This dealership is DISHONEST and while I love the jeep - the experience with Salvatore has been unsatisfactory. I am giving Angelo the benefit of the doubt on the ‘certified’ portion as he may have been mis-informed and he did work with us for 3 months finding us the jeep we wanted - but Salvatore lied. More

Good people from management to sales, go see Cory Lockman and the rest of the team. and the rest of the team. More

Customer service was great, not pushing the services, listening to my needs and offering relevant solution. listening to my needs and offering relevant solution. More

Poor customer service got a oil change then went back for alignment was told oil was dirty and that my car had a leak none of this was said after my oil change alignment was told oil was dirty and that my car had a leak none of this was said after my oil change More