Naples Chrysler Dodge Jeep Ram - Service Center

The necessary work was successfully completed on my Pacifica The rating is an overall rating. However, I would rate the Service Department sign-in employees as excellent. I am speaking specifically of John Wo The rating is an overall rating. However, I would rate the Service Department sign-in employees as excellent. I am speaking specifically of John Woodward who carefully analyzed my issues and worked to get them resolved correctly. He is very meticulous about the details and made sure the work was done to my satisfaction. It is a pleasure working with him - 5 star rating. More

SERVICE ONLY Best Service Thank you Rudy Vargas and Rhonda always going over and above service I appreciate it. also thank you to Barbara helping me with a car a Best Service Thank you Rudy Vargas and Rhonda always going over and above service I appreciate it. also thank you to Barbara helping me with a car and Andrea when she answers the phone. Would ONLY RECOMMEND SERVICE FROM THIS DEALERSHIP great service in town More

jeep warranty issues I have had my jeep in for service for 3 issues within the last 5 months that were covered by the extended warranty I purchased. The first issue took a I have had my jeep in for service for 3 issues within the last 5 months that were covered by the extended warranty I purchased. The first issue took almost 2 weeks to repair due to lack of parts. Unfortunately I was not offered a loaner until after the dealer had it a full week. I would have had no problem with the service if I was offered a loaner much sooner. Once the part was in, the work was done and I have not had an issue with that problem since. The second problem was my radio stopped working. I have 70,000 miles on the jeep and the radio had been replace once already. They told me the radio was bad and ordered a new one. When the new one came in they put it in my jeep but it did not work either, but they left it in the jeep while they ordered a new radio. Well after 2 days, my jeep would not start. Come to find out, the bad radio they installed was drawing on my battery, so my mechanic (not the dealer) pulled the radio fuse until the new radio arrived. This was very frustrating, but Rudy was kind to me and got me taken care of as soon as the radio came in. I discussed this situation with Rhonda and she was kind enough to give me a break on the $100 extended warranty service charge due to problem with he radio and the number of times I had to come tot the dealer. Now during the time I was having problems with he radio, my check engine light kept going on/then off. My mechanic (not the dealer) and my insurance company who monitors my driving performance, picked up that the error was a PE 028, open thermostat. Both my mechanic and the insurance company said this is a minor issue that should be taken care of when you take the jeep in for service. Every time I took the jeep in for the radio issue, the light was off and they said they could not determine the problem. When the light came on for the third time, I took the jeep to the dealer, Rudy checked it immediately and said they could now fix the problem. Rudy was very kind then and when I brought the jeep back in to have the thermostat replaced. Due to the number of times I had been there trying to address this problem, he waived the service fee. He did this on his own and I think this was a fair move to make things good on the dealer's part. I would like to thank him for doing this. I would also like to thank the shuttle drivers Gary and Edmund. They are very pleasant people. More

Parts managers Last Friday I was order some parts manager take care me was very rude and thought I’m idiot.because I was in dirty cloth.????? Maybe I forget take my Last Friday I was order some parts manager take care me was very rude and thought I’m idiot.because I was in dirty cloth.????? Maybe I forget take my gold Rolex-maybe helps. He was completely wrong because he can’t find parts which I need. I no recommend this part department. Robert More

No longer suspecious of dealers. A year ago I went to Naples Chrysler Dodge Jeep Ram and the service was terrible and expensive. I was charged for a rotation of tires and that did not A year ago I went to Naples Chrysler Dodge Jeep Ram and the service was terrible and expensive. I was charged for a rotation of tires and that did not happen since the serial numbers on the tires which I had written down were in the same place after the service. Furthermore, the windshield washer on the passenger side was not working because the rubber connector had split. That repair come under my extended warranty with a $100 deductible. The mechanic simply cut off the part that was spit and pushed the remainder back on. The repair did not hold and I had to repair it myself. I was charged the $100 for that repair! I decided that I would not darken the door of that dealer again. Then I heard that the dealership had bought out. So I decided to try it again but this time I only wanted only an oil change. I made an appointment although I was told that I did not have to. A proposed bill was sent to me via the internet which I thought was reasonable. When I went to the cashier to pay the bill it was $50 higher. I asked Sergio what was the difference. I told him about my last experience. To make a long story short I am now a very happy customer because of Sergio's service and understanding. Now, because of Sergio I will return to this dealership for service. I believe that the change of hands was a good one and that currently the management and ownership is operating with an excellent standard of business ethics which I wish more car dealers would adhere to. More

Rhonda is the worst service manger I have ever seen She never got the service done right from first visit and she will refuse to take you car again if you gave her a bad servay. She do not have any idea She never got the service done right from first visit and she will refuse to take you car again if you gave her a bad servay. She do not have any idea about the customer service satisfaction . She will refuse to take you car for non resolved issues More

Great GM and very helpful I had a chance to meet and speak with the GM about the issues I had with my jeep and there is no doubt he is the GM for a reason very attentive very u I had a chance to meet and speak with the GM about the issues I had with my jeep and there is no doubt he is the GM for a reason very attentive very understanding and great personal skills. Thanks for all your help. More

Factory Recall I had a Factory Recall for a Software update and this was taken care of by John Woodward. They reprogrammed the computer for the latest update. Back I had a Factory Recall for a Software update and this was taken care of by John Woodward. They reprogrammed the computer for the latest update. Back on the road agin with my Dodge Sprinter. No charges and a pleasant waiting room. Mike More

Terrible Customer Service ans Service Dept! Since changing ownership the customer service is terrible!! I still had one oil change left on my rewards card that I paid for in advance. They will n Since changing ownership the customer service is terrible!! I still had one oil change left on my rewards card that I paid for in advance. They will no longer honor it. They said they sent out a letter and email letting customers know this. That is a lie. Never received either. It took over two weeks and several phone calls and emails to try and even schedule an oil change and the service manager was rude and could care less whether she had my business or not. So after all the fighting to get the oil change,I ended up walking out that morning with out my vehicle being serviced!!! The email exchange afterwards was just as bad. The issue was never resolved and not even so much as an apology!! Never again!!!!!!!! Stay away at all costs!!!! More

One word DISHONEST I went in for a recall item, inspection and oil change. Poor reception area. Greeted on time but I believe that was sheer luck on my part. I brought i I went in for a recall item, inspection and oil change. Poor reception area. Greeted on time but I believe that was sheer luck on my part. I brought in a 3x5 postcard type coupon that they had sent me with an oil change discount but they did not honor it. I was told that they couldn't honor that coupon for $19.95 but that they could print me one from the dealer for $22.95 which I agreed to. When I paid my bill, they didn't have the coupon, I sat there for 3 hours at which time they could have told me they didn't have a coupon so if I wanted it would cost me the now $66.21 that I ended up paying for but the worst part is to come. I had asked them to perform a vehicle inspection with a report and estimates of what needed to be fixed, well their report gave my car an A+ all GREEN when I knew that wasn't true nor possible. I already knew from the previous inspection that all tires needed to be replaced and my rear brakes and right rear rotor needed to be changed. When I confronted the manager, she went outside to verify and came back with a modified report giving me a YELLOW color for the brakes and RED for the tires. Well this to me can only mean one of 2 things: Inspection wasn't performed or the report was pencil whipped. In either case now how can I be sure that the oil has been changed or anything else for that matter. I am just telling the truth here. If after reading this you want to take your chances with these people then all I did here was more waste of my time. It is very sad that this kind of thing has to happen for just a few bucks that won't make me or brake me but that can generate a bad review. More