Naples INFINITI - Service Center

Horrible service Dropped of the car on a Saturday. Front passenger floor was wet due to a leak. I told them to check the AC before because that happens to me on my pre Dropped of the car on a Saturday. Front passenger floor was wet due to a leak. I told them to check the AC before because that happens to me on my previous car. I left town on Sunday and was told they would follow up with me during the week. I never received a call from them. I called on Wednesday to ask for the status and was told they we’re getting someone to check on the windshield seal. Was called later to ask me for $185 to fix the problem. I called again Friday and was then told that the windshield was not the problem they found an issue with the AC but it may not be ready by Monday when I needed the car. I asked for a loaner and they told me the would called me back to see if the could have it ready by Monday. I never got a called back. I called twice on Monday and left messages but no one called back. I showed up around 4pm and the service advisor was looking at his phone, I asked for my car and his said they needed to check with the windshield people because they think that’s the problem. What? I asked for my car and left. DONT TAKE YOUR CAR HERE FOR SERVICE. It’s the second time I had a bad experience. The first time they had to order parts for repair and they forgot to order them and didn’t have notes in the system. Never called back, I called a second time and once again they have forgotten to place the order. They are horrible! More

Perfect Experience From the second I walked in the door Jonathan & Preston took care of me like arriving at a 5 star hotel. Not only is the showroom absolutely beautiful From the second I walked in the door Jonathan & Preston took care of me like arriving at a 5 star hotel. Not only is the showroom absolutely beautiful you can enjoy fresh donuts and a cup of coffee. Not once did I feel I was being sold to. They talked with me about my options in the outmost professional manner. More

My salesman - Anthony- made the experience great As part of my decision to buy from this dealership I was told I would have use of pickup/dropoff service for my vehicle from my home. One year into m As part of my decision to buy from this dealership I was told I would have use of pickup/dropoff service for my vehicle from my home. One year into my purchase I called for service and was told this was no longer offered by the dealership. You can imagine my disappointment. I emailed my salesperson, Anthony Blasini and he immediately stepped up and arranged to honor the deal without further issue. If you deal with Anthony you will be treated very well and have someone who actually stands behind his word. More

infiniti serviced We just had our car serviced at Naples Infiniti and had a pleasent experence.....Tyler DeBo went above and beyond to keep us abreast of the service be We just had our car serviced at Naples Infiniti and had a pleasent experence.....Tyler DeBo went above and beyond to keep us abreast of the service being done on the car....when we went in to pick up car he explained all that had been done and why...very thorough..... More

Needed a fix fast and got in the next day! I do not drive a Infiniti but the service department was nice enough to provide me with service on the Volkswagen Jetta. Tyler DeBo was very pleasant I do not drive a Infiniti but the service department was nice enough to provide me with service on the Volkswagen Jetta. Tyler DeBo was very pleasant to speak with and was very eager to help me figure out what was wrong with my vehicle at the time. He provided me with information about what was going to be done with my vehicle, set me up with a very nice loaner car and made sure that I knew the directions clearly before I left the premise. I would and will be recommending this facility to family and friends not only for service but for future car purchases, including myself. The service department works in a timely manor and provides updates about your vehicle. Everyone has a great personality and is very upbeat to make sure that your experience there is nothing but the best. I will be servicing my vehicles here for the long run. More

Car wash-degreasing They are AMAZING...and always put their customers first and the highest priority! I will always come back to Naples Infiniti for the years to come! They are AMAZING...and always put their customers first and the highest priority! I will always come back to Naples Infiniti for the years to come! More

Awesome!! I always get exceptional service when I visit the dealership! My sales experiences are always easy and painless as well. I love working with Naples In I always get exceptional service when I visit the dealership! My sales experiences are always easy and painless as well. I love working with Naples Infiniti. More

unfortunate Alex depew go to him if you value your self to be treated like you spent money in the building. In this situation he broke the news very Kindly even i Alex depew go to him if you value your self to be treated like you spent money in the building. In this situation he broke the news very Kindly even in my disbelief that it was not being covered on warranty More

Amazing service Alex Depew Alex Depew. Want to thank you for going above and beyond to help me with my car service!!!! Thank you my car ac is working great again!!! Alex Depew. Want to thank you for going above and beyond to help me with my car service!!!! Thank you my car ac is working great again!!! More