Naples Nissan

Naples Nissan
3640 Pine Ridge Road
Naples, Florida 34109
(866) 890-1446

Manufacturer: Nissan

Most Reviewed Employees
Angel Pagan Angel Pagan
Sales Consultant
Joe Sierra Joe Sierra
Sales Consultant
James Pool James Pool
General Manager
Mike Amabile Mike Amabile
Sales Consultant
Nadine Rotz Nadine Rotz
Service Advisor
Jimmy Jimmy "Jimmy G" Goodwin
Business Manager
Tray Bournazian Tray Bournazian
Sales Manager
Hector Alicea Hector Alicea
Sales Consultant
Tina Becker Tina Becker
Customer Relations Manager
Felix Martinez Felix Martinez
Sales Consultant
Need a New Car?

Dealership Amenities
Service Loaner Program
"Showroom 2 Go" Test Drive Service
eCommerce Sales Department
After Hours Drop-Off
Cable TV
Children's Play Room
Instant Special Financing
Online Credit Approval
Nissan Rental Car Service Onsite
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Parts Store
Pet Friendly
Television
Vending Machines
Shuttle Service
After Hours Drop-Off
Automated Car Wash
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Loaner Cars
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 8:00 PM

Saturday: 8:30 AM - 7:00 AM

Sunday: 11:00 AM - 5:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 3:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 3:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
140 Reviews
Naples Nissan

Overall Score: 5 Star Rating4.8



About Naples Nissan
Certified: Naples Nissan
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Naples Nissan has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Naples Nissan
Naples Nissan in Naples located near Fort Myers Florida is Southwest Florida's only "Nissan Circle of Excellence" Award winning dealership. We are the home of the "Nationwide Lifetime Warranty"

We feature a robust inventory of New Nissan cars, trucks and SUV's as well as the areas largest selection of quality pre-owned cars at the guaranteed lowest prices.

Our state of the art service center features a comfortable lounge, shuttle service and service loaner program.


mrobinsun
5/18/2012 7:27:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tray Bournazian, Jimmy "Jimmy G" Goodwin

My Review of Naples Nissan:
From the moment I walked in, to the moment I drove away in my brand new Nissan Juke, I felt like I was in great hands! While on vacation, visiting my family, my car just gave out. I was having a stressful week to say the least. However, my experience at Naples Nissan was far from stressful. Tray, Bal and Jimmy G took really great care of me. I definitely recommend Naples Nissan for a stress free car buying experience. Thank you guys so much! I am thoroughly enjoying driving my new Juke.
Melissa

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buckhoffman
5/16/2012 3:55:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Amabile, Jimmy "Jimmy G" Goodwin, Angel Pagan, Nadine Rotz

My Review of Naples Nissan:
Our experience at Naples Nissan was an exceptional one. Mike Amabile was courteous and professional. He was knowledgeable and worked to get us the best deal on a used Nissan Altima. Jimmy Goodwin went over the details of our finance package in detail and made everything easy to understand. Our followup to Naples Nissan was also a good experience with Angel Pagan and Nadine Rotz giving exceptional service to our need for a new key. Thanks Naples Nissan Team. We will definitely be back and we'll certainly refer our friends and family to you.

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jimclyde
5/16/2012 3:28:56 PM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jimmy "Jimmy G" Goodwin

My Review of Naples Nissan:
Only Naples dealer to meet me on the outside and welcome me. After a few minutes it was like they had known me for a long while. Best sales group on any Naples dealer. Willing to work with me on the trade and financing.

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lahnann
3/13/2012 9:39:08 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: James Pool & Scott Harris

My Review of Naples Nissan:
I did not go into Naples Nissan to purchase, just to learn more about my options. James & Scott were upfront, personable & that experience made my decision to buy a car an easy, simple & even fun thing to do!

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OJL18288
12/28/2011 4:08:22 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Sal Scarcella, James Pool

My Review of Naples Nissan:
My fiance and I came to Naples Nissan looking for a new Altima. Our salesperson was Sal, who quickly directed us to a great car and offered us a great deal. We had just walked into the dealership, were visiting from Georgia and needed to speak with our bank before signing on the dotted line.

Sal urged us to leave a credit card and license in good faith and we agreed to speak with him the next morning. In no way did we authorize him to swipe our card. It was meant to hold the vehicle. On the way out, he asked us to speak with his manager James Pool and explain why we were not buying the car on the spot. Sal stated that his manager needed to know that it wasn't anything that he was doing wrong. (Why does it matter? Why should we have to buy at that second anyway?) We told James that we wanted to discuss the financing with our bank and insurance and that we would call back the following day. Early the next day John's mother went into the hospital, needless to say we were not thinking about calling back Naples Nissan. John received a text from Sal at 3:17pm stating, "thanks for the business if you don't mind i already swiped a thousand on the credit card to secure the vehicle and put the radio in...please lmk what time you want to pick up"

When my fiance showed me this message I was in disbelief. Where in the world of business and customer service is this acceptable? I called Sal to let him know that he had absolutely no authorization to do that, which he claimed at that moment that he didn't actually swipe the card. I let him know that he lost the sale. He acted like he didn't understand why someone would be upset about someone swiping their credit card with authorization. I tried calling the dealership to speak with management or James Pool but there was no one available to speak with me.

I am already a happy owner of Nissan Murano. I however will NEVER step a foot into this dealership ever again. Naples Nissan offers a "lifetime warranty" that may seem appealing however their business tactics are extremely poor. I would rather take my chances anywhere else.

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Response from: Naples Nissan
Added: 12/29/2011 8:24:42 AM
We greatly apologize for any inconvenience you may have experienced at our dealership. That is surely not how we do business and we would like to mediate the situation to the best of our ability. If you would please give us the opportunity to fix this situation and earn your business we would greatly appreciate it. Our goal is customer service and we will go above and beyond for our customers at all times. We would like for you to have a great experience also and will do what we can to achieve this. Again we greatly apologize for your inconvenience and hope to hear from you soon.

Sincerely,

Mr. James Pool
General Manager
239-643-3800
jpool@naplesnissan.com
naplesnissan.com

April Terborg
10/7/2011 10:57:56 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Mendez

My Review of Naples Nissan:
George was about to buy a car with Nissan in Stuart,fl. I suggested he use the online service at Napleton, and from the moment we made contact with the young lady who does your internet response, to walking in the show room and meeting our sales man, Mike Mendez, and the lady that does the contracts, we were well taken care of with respect, fairness and honesty. Thank you.

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Loislash@comcast.net
8/28/2011 7:52:22 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Angel Pagan

My Review of Naples Nissan:
I bought my 2nd Nissan from John Marazzi Nissan. My salesman was Angel Pagan for this car and for my last one! Angel is very professional and knowledgeable about the cars he sells. He is friendly and not over bearing at all. He gave us time to decide on our purchase of our Nissan Maxima. I would buy my next car from Angel also!

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Response from: Naples Nissan
Added: 8/30/2011 11:46:31 AM
Angel is a team player! He is great with his customers. We are so happy to hear this! We appreciate you being such a loyal customer of ours and Angel's! Thank you for your kind input. Look forward to seeing you in our dealership again soon!

amythehairstylist
8/27/2011 6:56:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Angel Pagan

My Review of Naples Nissan:
I just purchased a 2011 Nissan Altima from John Marazzi. Our salesman Angel Pagan was great! He answered all of our questions regarding the cars and worked very hard to help us through the financing process. I didn't feel rushed on making any decisions or forced to purchase which is a huge fear when in the market for a new vehicle. My overall experience was phenomenal and I am very happy. If you're thinking about getting a new car at this dealer, ask for Angel Pagan. He's a great salesman, who take's pride and consideration in his customer satisfaction!

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Response from: Naples Nissan
Added: 8/30/2011 11:48:51 AM
Another great review for Angel! We are so excited to read your review and hear about your experience! We are so glad that you had a smooth vehicle purchasing process and felt at ease. Customer service is our #1 Priority! We are here for you! Way to go Angel, and we look forward to seeing you for your next vehicle purchase and vehicle service! Thank you!

nikkiraye11
8/22/2011 11:59:47 AM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Not Sure

My Review of Naples Nissan:
Everyone we worked with at the dealership was very friendly. However I brought my car in to get the windows tinted and the job was not completed. I was told I would get a strip of tint at the top of the windshield and that was never done. Once I got the car home I also found a bubble in the tinting on the passenger side window. Hopefully the next time I bring my car in, it will be fixed.

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Response from: Naples Nissan
Added: 8/30/2011 11:09:05 AM
We apologize greatly for your inconvenience. Please call Ms. Tina Becker directly at 239-919-1816 and she will be happy to resolve this issue. She is also available by email at tbecker@naplesnissan.com We hope this helps. Thank you for your input and helping us improve with your experience.

kpetit
8/10/2011 7:51:20 AM

Overall Score: 3 Star Rating   3.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: jerome foster

My Review of Naples Nissan:
We have had multiple problems with this dealership and their service department. When we have complained, we were not happy with the lack of follow up and customer care, especially when we purchased two vehicles from the dealership. But we deal with it because we love Nissan vehicles.

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Response from: Naples Nissan
Added: 8/30/2011 11:51:08 AM
We apologize greatly for your experience. We would like to resolve this issue and assist you in any way possible. Please contact our Service and Parts Director Mr. David McKinney directly at 239-919-1441 or at dmckinney@marazzinissan.com. We hope we can improve this review and hopefully have a more favorable review in the future. Thank you for your input and helping us improve.

Reviews 11-20 >>