Napleton Buick GMC

Tom, Phil and Brad were so fun to deal with. I have to say that I am really surprised how nice of an experience this was. My new GMC Terrain is awesome. Fully loaded with no expense spared and I feel fa say that I am really surprised how nice of an experience this was. My new GMC Terrain is awesome. Fully loaded with no expense spared and I feel fantastic about the purchase. Both before the purchase, during and after customer service has been impeccable! I have already referred these folks to many of my friends and family and am looking forward to continuing to buy from them in the future. Thank you all very much! Joe Dix Woodstock, IL More

I had been looking for an Enclave since Nov. 2011 and I had finally decided to get one. I loved the fact they dealt with my kids, 6 yr old triplets, so well. The car I wanted was a little hard to find due had finally decided to get one. I loved the fact they dealt with my kids, 6 yr old triplets, so well. The car I wanted was a little hard to find due to the color choice. They found the one I wanted and I had it in a few days. People at work love the color. Joe kept me updated with my car and delivery time. Anthony made writing out my check a little less painful. Dennis helped when Joe had another client. Dennis was very helpful with the Onstar system setup. I love my car so much. I would tell everyone to go here to get the car they want. I hope to keep this car for a long time but if I decide to buy sooner this is the place I would go. More

This was a pleasurable buying experience. Anthony was very knowledgeable and put us at ease. The rest of the staff we came in contact with also made us feel welcome. When we have returned for scheduled very knowledgeable and put us at ease. The rest of the staff we came in contact with also made us feel welcome. When we have returned for scheduled maintenance it has been performed quickly and in a friendly manner. We would definitely recommend Courtesy Buick GMC to others! More

I was made to feel important, with my not so great credit i was still able to get a lease on a brand new car. i was still able to get a lease on a brand new car. More

I appreciated the fact that I didn;t feel pressured into buying my Enclave. Both Brian Mulville, the salesman and Anthony Gladney, the manager, were very helpful and professional. Brian actually had greeted buying my Enclave. Both Brian Mulville, the salesman and Anthony Gladney, the manager, were very helpful and professional. Brian actually had greeted me in service when I brought in my 2002 Envoy for a service call. I had done a lot of looking online at different dealerships and different models and manufacturers. I felt that I received a great price on my 2012 Enclave and I am enjoying it very much. More

Working with Courtesy was an absolute pleasure. Not only was everyone friendly, but they handled my car and it's repairs in a professional way. I highly recommend them and plan on returning with car repair was everyone friendly, but they handled my car and it's repairs in a professional way. I highly recommend them and plan on returning with car repairs to Courtesy in the future. More

My husband originally went to Courtsey in the morning to look at new cars. He met Mark the salesman and was impressed with him. He was able to answer the questions asked and was very helpful with letting look at new cars. He met Mark the salesman and was impressed with him. He was able to answer the questions asked and was very helpful with letting him know about the car. Mark also let him know about the financing of the car which was important. My husband left and came and got me. I also was impressed with Mark. He was soft spoken and not pushy about the car. After signing the paperwork Mark took us out to the car. He reviewed every thing about the car and if he didn't know something he checked with the booklet. I think he did an excellent job of showing us all the features the car had. He helped my husband set a couple of features and had patience in doing this. I think Mark will make an excellent salesman after having more time dealing with the customers. He was very friendly with us and knew a lot about the car. More

Our experience at Courtesy Buick was extremely positive with no complaints. Our salesperson, Dennis Grabow, was helpful, honest and courteous. In addition, we shopped around quite a bit before finally ma with no complaints. Our salesperson, Dennis Grabow, was helpful, honest and courteous. In addition, we shopped around quite a bit before finally making our ultimate purchase and we believe we got a very fair price on our new car without any games or high pressure tactics. We would highly recommend this dealership. More

I recently brought my car into Crystal Lake Il Courtesy GMC for service. I was told what repair was needed and was given a quote. I decided to let the dealership make the repairs although they were an ov GMC for service. I was told what repair was needed and was given a quote. I decided to let the dealership make the repairs although they were an over-priced $800. My thought process being they would be the most knowledgable and reliable in making the repair. That was absolutely wrong. My car still has the same problem. I contacted the General Manager who basically said the repairs made were necessary and they could do nothing for me. I now have to take my car to another mechanic for the exact same problem and am out of pocket $800. Do not use this dealership. In my opinion they're lacking in business integrity and are not putting their customers first. This is my 2nd GM in the last 10 years. I will most likely need to buy a new car in a couple years. They definitely do not have my business. More

I came in and presented, what I thought was an impossible task. I had a lease that was expiring in two weeks with excess milage expense due. I had little to offer as down payment and was hoping at the very l task. I had a lease that was expiring in two weeks with excess milage expense due. I had little to offer as down payment and was hoping at the very least, to keep my current monthly payments the same. I had recently lost my job and my spouse was our only soure of income. After listening and assessing our situation with the friendly staff, they were confident that they could put my wife and I in a new car. We returned a few days later, provided the necessary info and soon therafter were driving home a pre certified vehicle! Unbelievable! They were able to reduce my monthly payment by $100.00 and asked for next to nothing as a down payment. Put us in a vehicle that was economical and restored our self esteem. In all my years of car buying,I've never experienced a more relaxing and satisfying car purchase. They've earned proven to us that no problem is too small. They were professional and extremely friendly. We felt as though we knew these people for many years. I will highly recommend and look forward to future purchase's with Courtesy Auto Group. Thank You, Courtesy!! More