Napleton Chevrolet St. Charles

Rocky Sanchez was the primary salesman. He was extremely knowledgeable and helpful. He applied no pressure and was interested in our satisfaction. After we completed the deal took time to He was extremely knowledgeable and helpful. He applied no pressure and was interested in our satisfaction. After we completed the deal took time to explain the features of the car. The day before we bought, we dealt with Danny Ali. He was very friendly and helpful and applied no pressure. He had the day off when came to purchase the Equinox. Both men were excellent. More

I've been coming to what was Don McCue for a few years. General maintenance mostly. My oil changes were always around 65 or 75 dollars. Less if i had a coupon. To my surprise this time it was 100 bucks! I General maintenance mostly. My oil changes were always around 65 or 75 dollars. Less if i had a coupon. To my surprise this time it was 100 bucks! I was shocked and when I questioned the service manager he replied... "new owners, new price" then walked away. Additionally, I didn't realize it was Napleton until I got there. You have current email addresses of customers. Why not send out a general email telling everyone you're the new owners? Maybe supply a coupon for services. It's a shame. I always went out of my way to get to your dealership. But after this experience I'll probably go elsewhere. More

very professional, worked with what we needed in a new car and will continue working with you in the future car and will continue working with you in the future More

I had an appointment at 1 pm to get my oil changed. I expected a long wait and brought a book with me. Napleton got the job done fast and sent me on my way. I barely had time to read. I expected a long wait and brought a book with me. Napleton got the job done fast and sent me on my way. I barely had time to read. More

came if for oil change with coupon from prev dealer that was there and was told i can not use coupon was never notified that dealer changed THEIR COUPON SHOULD OF BEEN HONERED !!!!!!!!!! very over price was there and was told i can not use coupon was never notified that dealer changed THEIR COUPON SHOULD OF BEEN HONERED !!!!!!!!!! very over priced for oil change and will NEVER GO BACK !!!!!!!! More

Good experience over all. Quick service was done. Everyone was very polite. Will use Napleton Chevrolet again. Quick service was done. Everyone was very polite. Will use Napleton Chevrolet again. More

Very, very mad I was not able to get my FREE oil change. McCue Chevy gave to me when I purchased my recent auto. Thank God Bill in Service is still there. Talked to Mike, Manager who would not sway nor work McCue Chevy gave to me when I purchased my recent auto. Thank God Bill in Service is still there. Talked to Mike, Manager who would not sway nor work with me. I found him very unhelpful and as if I was bothering him. Believe me, I was fuming 😡 the whole time I was waiting for my car. More

Get your estimate in writing. Twice we were given estimates over the phone by Bill our service agent, and when we pick up our vehicle the total is two to three hundred dollars mo Twice we were given estimates over the phone by Bill our service agent, and when we pick up our vehicle the total is two to three hundred dollars more. The first time this happened the dealership was Don Mccue. We had paper work that shown what the agreed upon price was. The service manager apologized for the mistake and reimbursed the difference. Now that the dealership is Napleton, there is a new service manager named Omar. We brought the issue up with him, and he blamed us for the "miscommunication." The paperwork we received also didn't have any record of the agreed upon cost. Also when I asked where the keys were for our vehicle, Omar ignored us and walked away. We want to support local business but not be taken advantage of for it. More

Staff was professional and informative from my first phone call to the end when I picked up vehicle. Our sales person was Danny was polite and knowledgeable. We encounter many other staff throughout the phone call to the end when I picked up vehicle. Our sales person was Danny was polite and knowledgeable. We encounter many other staff throughout the process, all where just as professional and eager to help as the next. More

DO NOT GO TO THIS DEALER! !!!!! If I could do negative stars I would do negative!!!! Currently watching my mother cry over this dealership because of the horrible treatment she !!!!! If I could do negative stars I would do negative!!!! Currently watching my mother cry over this dealership because of the horrible treatment she has received from their staff. She brought her car here 5 weeks ago for an engine issue. Long story short, they “fixed” the issue and returned the car back to us. Car died that same day. These people have no clue what they are doing. Their communication is absolutely horrendous. “Omar” NEVER answers the phone and “Mike” is extremely rude. We are now getting the car towed to the Sunrise dealership because they are AWESOME! More