Napleton Chevrolet St. Charles
St. Charles, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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TERRIBLE SALES MAN, TERRIBLE TRANSPARENCY, TERRIBLE COMMUNICATION I came to Napleton Chevrolet hoping for transparency and assistance while trading in my vehicle for a new SUV in this time of limited COMMUNICATION I came to Napleton Chevrolet hoping for transparency and assistance while trading in my vehicle for a new SUV in this time of limited inventory and high interest rates and I was met with the exact opposite. I am visually impaired and my husband is on oxygen while recovering from lung cancer; With that being said, you would assume we would have great assistance in this process of reading paperwork and fully agreeing to all costs and APY rates... Instead we were charged for services that we explicitly declined, and on top of that we were given an exceptionally high interest rate, even though my husband and I both have nearly a perfect credit score. This issue has been brought to the staffs attention, and we were told this would be "Their top priority" and the issues would all get resolved. I was finally relieved, or so I thought; After waiting 5 days for the phone call and proof of fixes, I finally called the dealership again for a status update and I was met with the response "Who is this again?". This has left a knot in my stomach for more than 2 weeks now. I will continue to discourage people from doing business with the Napleton dealerships and posting negative reviews until this is resolved. THIS IS NOT HOW ANYONE SHOULD RUN A BUSINESS! More
They got me into the shop quickly, completed the work quickly, and even got me a ride to my health club. quickly, and even got me a ride to my health club. More
Rocky was great to work with. Helped in every way he could . He took his time with us Helped in every way he could . He took his time with us More
I like this dealership because the people are intelligent and friendly. These people always get me in and out quickly and friendly. These people always get me in and out quickly More
The service team was helpful and knew their stuff Definitely will be back as needed stuff Definitely will be back as needed More
Great experience Rocky really helped and made everything very easy and straight forward to understand very easy and straight forward to understand More
Very good General Manager, Rick Delattorreo, Sales Dorry Adkins knowledgeable and thoughtful, I plan on buying the redesigned Chevy Trax in 2024/2025 Adkins knowledgeable and thoughtful, I plan on buying the redesigned Chevy Trax in 2024/2025 More
Amazing service! Very respectful and helpful. Customer service was phenomenal . They made you feel welcome as soon as you walk in the door! I recommend Shawn! Very respectful and helpful. Customer service was phenomenal . They made you feel welcome as soon as you walk in the door! I recommend Shawn! More
Received Great Service from Rocky. He was excellent in his knowledge of the car we were buying and explained everything. He was excellent in his knowledge of the car we were buying and explained everything. More