Napleton Ellwood City Chrysler Dodge Jeep RAM

Excellent from start to finish! Usually people only post negative reviews, but we would like to leave a very positive one regarding our recent purchase of a new Jeep Renegade. First Usually people only post negative reviews, but we would like to leave a very positive one regarding our recent purchase of a new Jeep Renegade. First off, our salesman Tom Kennedy was excellent and a pleasure to work with. He went above and beyond to help us in all aspects of our purchase. After our purchase he thoroughly explained all the features and electronics of the vehicle with great detail. He continued to take our calls days later when we had a question our needed assistance with something. We cannot recommend him enough. The Finance Manager, Allen was very helpful and he explained all the paperwork to us and answered any questions we had. He was very pleasant, friendly, and accommodating, and made this process easy with his friendly personality and humor. The General Manager, Mark was also very friendly and helpful. He gave us what we thought was a very fair trade in value for our car and made us feel very welcome. We highly recommend Napleton for your new car purchase and give them a 5 star rating. Tim & Tammy Sutter More

Very Disappointed Lee 12/12/16 Problem 4x4 not engaging light on dash flashes indicating no engagement. $109 or so in the hole just to look at vehicle. Then had to roll the 12/12/16 Problem 4x4 not engaging light on dash flashes indicating no engagement. $109 or so in the hole just to look at vehicle. Then had to roll the dice to eliminate a possible cause. If a bolt broke truck undrivable until fixed. The repair of which I no doubt would get to pay for at outrageous rate. Turned out the exploration did not find or solve problem. Then I was informed it was a switch problem. Needs new switch paid $109 for switch to be ordered still waiting on switch maybe in 12/19/16 (6 days later)(looked up switch Rock Auto $46 add extra for overnight or express ship would have had switch Wednesday/Thursday at latest close to 50% markup). Googled problem found TSB 03-001-07 mentioned to service manager had the reference number to give to save time was ignored. If this new overpriced switch does not solve problem and it turns out to be problem addressed in TSB I will be very ticked off. I will be lucky to get out of here under $400 After this experience I will pay my regular mechanic more after this bend over. Unbelievable! More

Good experience! Good experience with Tom Kennedy, salesman and financing staff! Everything went smoothly. We found buying a new 2016 right before 2017s come out, f Good experience with Tom Kennedy, salesman and financing staff! Everything went smoothly. We found buying a new 2016 right before 2017s come out, fairly cost efficient. More

#1 Napleton Best Dealership Ever!!!! Chris Bundy was extremely knowledgeable and helpful and by far the best salesman we have ever encountered. Chris listened to our needs and went above Chris Bundy was extremely knowledgeable and helpful and by far the best salesman we have ever encountered. Chris listened to our needs and went above and beyond what is expected today. We have and will continue to recommend not only Chris Bundy, but Napleton dealership as well. The service department was very helpful in responding to a minor need post sale. Napleton will be our dealership for all future purchases. Best local dealership if you are looking for a new or used vehicle and THE place to go for a unique custom Jeep Wrangler. Our purchase was a 2015 Jeep Wrangler with lift kit and many other extras. They will do custom builds to suit your needs. Thanks again Chris and the Napleton team!!! More

service department Manager, Marlene and service department mechanics are considerate, gives cost estimate and keeps us informed as to progress of work to be completed. Manager, Marlene and service department mechanics are considerate, gives cost estimate and keeps us informed as to progress of work to be completed. We have never been disappointed with the quality of the service we have received. More

New car purchase Employees and store are amazing friendly very easy and was well informed of everything took time making sure all was in order and correct did an amazi Employees and store are amazing friendly very easy and was well informed of everything took time making sure all was in order and correct did an amazing job More

great service great dealership, friendly and reasonable prices everyone is so helpful in locating a new vehicle and the options available to the consumer and family great dealership, friendly and reasonable prices everyone is so helpful in locating a new vehicle and the options available to the consumer and family members More

great customer service I was so super happy with the service of this establishment! I called to find out how to get a replacement key for my van and they informed me that th I was so super happy with the service of this establishment! I called to find out how to get a replacement key for my van and they informed me that there was a recall on them and I could get 2 new keys absolutely free of charge! what was even better was that they said they could do it immediately! I was shocked...no making an appointment for weeks later...? When I got there, the lady greeted me and was really understanding that I had a three year old with me as well! She directed me where we could go to eat our milkshakes and sit while waiting. Even the gentleman who greeted me after my vehicle was done was do nice and calm, he answered all my questions I had as well. I will be back for repairs on my van...great customer service is hard to find anymore. It was a breathe of fresh air! thank you! More

Best car buying experience I ever had Fast and professional assistance, I'm writing this review still can't believe I'm in a new car and the one I wanted with more than I asked for. I spen Fast and professional assistance, I'm writing this review still can't believe I'm in a new car and the one I wanted with more than I asked for. I spent a total of 2 hrs from the time I test drove and came back the next day the deal was made and all papers signed. A good hr was just making laughs and having fun. Hands down very respectful people working there and fun. Please do yourself and your family and give them a try you won't be disappointed More

Jake and Andrew are the best! Not ready to purchase yet but Andrew and Jake both assisted in showing me a Jeep. They are professional and very knowledgeable about their products. I Not ready to purchase yet but Andrew and Jake both assisted in showing me a Jeep. They are professional and very knowledgeable about their products. I would recommend anyone to go and ask for one of these dudes to help them out! More