Napleton Kia of Fishers

Not trustworthly I was attempting to buy a car and thought I had a deal that ready but when I went to pick it up was told the deal was not any good. They began to c I was attempting to buy a car and thought I had a deal that ready but when I went to pick it up was told the deal was not any good. They began to change all the details of the deal. My wife and I was there to sign paperwork for the new car and waited for two hours before we were told the deal was no good. I was dealing with the new car manager the whole time and had never even met the general manager who squashed whole offer and did not have the back bone to come and talk to me in person but sent someone else. The car was ready for pickup and plates from my car was already on the new vehicle when they told us the news so we left with my old vehicle. It was not very professional or ethical in my view and I would say people need to stay away from this dealership. More

Saddest experience I am devistated by the lack of customer communication and price integrity at this dealership. Charged me double the other repair places because my c I am devistated by the lack of customer communication and price integrity at this dealership. Charged me double the other repair places because my car was towed here. When I told them I just wanted a regular battery the tech laughed and said well you can take it elsewhere?!?! My car was towed in! More

In and Out Came through FIshers to purchase a Kia for my wife's birthday after being unable to in my hometown. Being out of town they had everything ready to go Came through FIshers to purchase a Kia for my wife's birthday after being unable to in my hometown. Being out of town they had everything ready to go for our arrival. We worked with Nathan Allen upon our arrival and were able to leave with our brand new Kia in 2 hours. Nathan was a pleasure to work with and helped us feel at ease after failing on our first try at another dealership. My only complaint is trying to get information from the "internet/phone" team. I later was told they woudlnt have information as they just handle online inquiries.. just dont inquire anything. Thumbs up to Mr. Allen though! More

Doesn't care about Customer's time I contacted the dealership & communicated with Dessarie Ryle to buy a vehicle. I was planning on arriving in the next couple days to buy a Kia Niro, I contacted the dealership & communicated with Dessarie Ryle to buy a vehicle. I was planning on arriving in the next couple days to buy a Kia Niro, which was what I was after. After many phone calls & promises to call me back in ten minutes, I had to give up. I can only assume they had issues with their pricing, as I was quoted three different prices through the process (I was willing to pay the price listed online, but it seems it kept changing). All I asked for was the Purchase Order so I could arrange my finances. Regardless, it would of been nice to receive a phone call or e-mail telling me they could not honor the price if they had issues with their stated online pricing, as opposed to telling me they would call me back in ten minutes & stringing me along for 2 days (I had to purchase relatively soon due to issues with my current vehicle). More

Really Bad Service and Dealer Follow-up I think that I received a good deal on my 2017 KIA 900, but that is as far as it goes. The delivery of the vehicle was a joke and when we got home the I think that I received a good deal on my 2017 KIA 900, but that is as far as it goes. The delivery of the vehicle was a joke and when we got home they had old tires stored in the trunk. Does that tell you how good the prep was for the delivery. I never had one person follow up with us to check on anything with the car of if we were happy. I have bought many cars and they usually kiss your A** to make sure you will be a repeat customer. Service is also a joke. We brought it in for XM Radio problems and they said that is the way it is. I have had an XM Radio for years in may cars. That is NOT the way it works. Stay clear of Napleton KIA. More

Customers are not a priority!!! This dealership has the most arrigant sales and management staff. Please save yourself sometime and energy and find another dealership. They do not re This dealership has the most arrigant sales and management staff. Please save yourself sometime and energy and find another dealership. They do not return phone calls, not sure they really want to sell cars ? I have never dealt with a dealership like this one most dealerships want to sell cars, not these guys. Buying a car is stressful enough, go somewhere else. I normally don’t write reviews, but I really felt this one was necessary. Service staff is great !!! More

Purchased a 2015 kia optima Harrison Brown was an absolutely amazing salesman to work with, he answered all questions asked with no confusion. He was also willing to go the extra Harrison Brown was an absolutely amazing salesman to work with, he answered all questions asked with no confusion. He was also willing to go the extra mile when it came to repairs being done on the vehicle after purchase. He kept me updated every step of the way and even delivered the vehicle when the repairs were done. More

So helpful and kind I was going to be over the miles on a my current lease and Larry, Mike and Allen we so helpful in helping me get into a better situation. They were so I was going to be over the miles on a my current lease and Larry, Mike and Allen we so helpful in helping me get into a better situation. They were so honest, kind and caring. Really appreciated their help! I always have a great experience in the service department as well! More

Easy and honest I’ve been at the service department three times within the last year, every time I left with excellent experience, issues won’t come back, Service was I’ve been at the service department three times within the last year, every time I left with excellent experience, issues won’t come back, Service was awesome, honest and fast. It can’t be better. Thank you Wes. More

Bought used car Completely terrible service car had problem took it back 2 days later kept my car for 3 weeks still having problems they will not fix they will not re Completely terrible service car had problem took it back 2 days later kept my car for 3 weeks still having problems they will not fix they will not return calls More