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Napleton Lincoln Glenview
Glenview, IL
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I AND MY FAMILY HAVE BOUGHT MORE THAN 20 CAR FROM NAPLETON. IT THE BEST IN SALES AND SERVICE. A FRIENDLY PLACE TOO CAR AND A GREAT PLACE FOR SERVICE. NAPLETON. IT THE BEST IN SALES AND SERVICE. A FRIENDLY PLACE TOO CAR AND A GREAT PLACE FOR SERVICE. More
My 2010 MKZ was in for service and what a wonderful experience! Joe in Service could not have been more accomodating and professional. Don in Sales was constantly checking the progress of the repair experience! Joe in Service could not have been more accomodating and professional. Don in Sales was constantly checking the progress of the repair while I was waiting in the customer lounge. This is the type of personal dedication that makes me return back to Napleton time after time. Great work, great people and great customer service. More
Shopped for a brand new MKT. Went to Schaumburg since they are in my backyard. They did not even offer to find what I was looking for and quoted me $1000 under MSRP. Wow $57,000 car and a discount of a they are in my backyard. They did not even offer to find what I was looking for and quoted me $1000 under MSRP. Wow $57,000 car and a discount of a $1,000!!! Than I submitted internet request and Nick from Napleton called and was more than helpful finding the right car for me. I got what I wanted at the price that was better than any other quote I was able to get. Nick was very knowledgeable about the technology and features and spent about an hour showing me how to use the car. I recommend this place to everyone that is looking for a straight forward car purchase experience. More
PETER AND BRUNO WHERE VERY HELPFULL AND PATIENCED WITH ME FORD SAID THE MKX WOULD BE OUT IN THE FALL AND I WENT BACK EHICALE VTO THE DEALER MANY TIMES TO SEE WHEN IT WAS COMING IN AS I WAS LEAVING FOR FLORID FORD SAID THE MKX WOULD BE OUT IN THE FALL AND I WENT BACK EHICALE VTO THE DEALER MANY TIMES TO SEE WHEN IT WAS COMING IN AS I WAS LEAVING FOR FLORIDA FOR THE WINTER. I HAD A 2007 MKX AND LOVED IT. I WANTED THE NEW ONE WITH ALL THE NEW FEATURES ON IT. IT IS A GREAT SUV.IT RUNS GOOD AND I AM VERY HAPPY WITH IT More
Have bought several cars over the years and always a pleasure. Recommended several members of my family and always they have been treated well by Peter , Bruno. Dealing with the park Ridge store for ov pleasure. Recommended several members of my family and always they have been treated well by Peter , Bruno. Dealing with the park Ridge store for over 10 years. More
I had a wonderful experience at this dealership. The sales team was very attentive and really wanted to understand my needs. I felt a real connection, Bruno and Peter sincerely wanted me to be a satisf sales team was very attentive and really wanted to understand my needs. I felt a real connection, Bruno and Peter sincerely wanted me to be a satisfied customer. They succeeded! I will definitely shop Napleton's again and I will highly recommend this dealer to my family and friends. More
We have been with this dealership for 5 years now. We are very satisfied with the work we have had done. The service department is very attentive and explaines everything that needs to be done. We wil are very satisfied with the work we have had done. The service department is very attentive and explaines everything that needs to be done. We will continue to use Napleton and their fine group of service writers and technicians. More
I have had a long relationship with this dealer, having purchased or leased at least 6 vehicles through them. I have been treated fairly on purchases/leases and have exceptionally good service through the purchased or leased at least 6 vehicles through them. I have been treated fairly on purchases/leases and have exceptionally good service through their service department on all these vehicles. I continue to recommend them. More
A cousin and I visited Napleton's Park Ridge Lincoln-Mercury-Mitsubishi in July, 2010 to check out Lincoln's newer offerings. While my cousin talked to one of Napleton's sales persons about the Lincoln-Mercury-Mitsubishi in July, 2010 to check out Lincoln's newer offerings. While my cousin talked to one of Napleton's sales persons about the mid-size MKS "flagship", I tried to talk with the sales manager, Bruno Maca. As a sidenote, I have been puzzled by some of Ford's decisions as of late, i.e., dropping the full-size Town Car completely, having no full-size replacement for it, as well as the discontinuation of Mercury. Simply, I wanted to find out how much longer the Town Car would still be available, and when the Mercury line would be phased out. Mr. Maca responded to my questions in a short, curt manner, as if mad about something. After a short time, I excused myself to look for my cousin, who had left the showroom with his salesperson to take a test drive. As I searched the facility, Mr. Maca followed me. I asked him where the demo cars might be, and he angrily replied they had no demo cars. I stated I was looking for my cousin, was to join him for a test drive, to which he spat out, "We are selective about who we service here". At no time did Mr. Maca offer any information as to where cars for test drives might be parked, so I asked a couple of other personnel where they might be parked. Mr. Maca confronted me and demanded I leave his employees alone, and quit bothering them. Seeing no sign of my cousin, I tried calling him on my cell-phone. Mr. Maca then took out his cell phone as if to call the police. At that point, I left the premises and waited for my cousin to finish his test drive. What makes this so upsetting is that Mr. Maca is ultimately a representative of Ford Motor Co. This kind of attitude hurts the automaker as well as the dealership! Additionally, I had the capacity to purchase any car in Mr. Maca's showroom, cash. This is something that certainly will not happen now. Since this event, I have heard of similar experiences with Napleton dealerships, so it may be widespread. More
I brought my truck in for service on my ac. The ac was not working. I went back to pick it up since the part was not in. I noticed a hairline crack in the winshield that was not there before I brought it not working. I went back to pick it up since the part was not in. I noticed a hairline crack in the winshield that was not there before I brought it in. They told me there was no way they could have cracked it. It was impossible to happen that it had to be broken by a rock when I was driving. However I am the only one who drives the truck and a rock never hit the winshield. They acted like I was trying to scam a windshield. When I told them that I was going to call corporate the sales manager (Bruno Maca) said " I dont give a rat's xxx what you do and if you want to take us to court I have corporate attorneys sitting on there xxxxx so it would keep them busy. The service on my ac is being done now. I will let you know how that goes. They treated me with disrespect, resorted to swearing and flat out acted as if I was lying. I also copmlained to corporate and hit a dead end there to. Just a heads up Karl Hamann the service manager says they are not responsible for any damage to the vehicles that come in because the damage could have been done in the lot and hes not responsible for that. P.S. dont know how they cracked my winshield but they wash the vehicles through a car wash and it could have happened there or on the way there. I talked to a guy that workes in service and he told me they are supposed to take the antenna off so it doesnt do any damage. I think that they may have forgotten to take it off. More