Napleton River Oaks Hyundai Kia Genesis - Service Center

I would like to give Kwante Bright (KB) Five Stars! Service was completed to my satisfaction. KB provided excellent customer service. He kept me informed and let me know my options. Service was completed to my satisfaction. KB provided excellent customer service. He kept me informed and let me know my options. More

I would like to give KB five stars. He was very friendly compasionate and very patience and helpful. When I come back I would love for him to assist me in my needs. Thank you KB. He was very friendly compasionate and very patience and helpful. When I come back I would love for him to assist me in my needs. Thank you KB. More

Kwante Bright and his staff was just amazing. Fixed my car fast and right when I had an emergency and no appointment with my kia Sorento. Love their work ethic and wonderful demeanor, even under Fixed my car fast and right when I had an emergency and no appointment with my kia Sorento. Love their work ethic and wonderful demeanor, even under pressure. Keep it!. More

John Holt, your Service Advisor is an exceptional employee. He is professional, knowledgeable and has patience. He’s definitely a keeper. employee. He is professional, knowledgeable and has patience. He’s definitely a keeper. More

During my recent visits with the service department I received excellent customer service experience from Jordan every time. I give him five stars alone.⭐️⭐️⭐️⭐️⭐️. He is the best. I’d also like to give received excellent customer service experience from Jordan every time. I give him five stars alone.⭐️⭐️⭐️⭐️⭐️. He is the best. I’d also like to give a shout out to to salesman Lord. He was very understanding and help me drive away in my new Forte. Thank you ❤️❤️❤️❤️❤️ You have to love them. More

Salesman Lord Obas polite, professional, good listener and knowledgeable of cars he is selling. Service Advisor Johari Karamoko polite, professional, and good at sending car text updates. and knowledgeable of cars he is selling. Service Advisor Johari Karamoko polite, professional, and good at sending car text updates. More

Year 2022- The worst service I have ever received in my entire life! They kept my car for an entire month without giving me any updates! I had to repeatedly call them. They gave the car back with a piece o entire life! They kept my car for an entire month without giving me any updates! I had to repeatedly call them. They gave the car back with a piece on the passenger side unscrewed and left it on the floor of the car! The funny thing is you never know who your customer is and should not judge a book by its cover! You never know who the customer knows and the assets they have that can be the very end of your career, business, etc. This company will rethink how they service people! Eventually they may be out of business, when they do I hope they walk away with this in mind. Remember that customer service can make or break your company. They are your greatest asset. I have a degree in business so I know all about how a business operates. Do not buy a car from this dealership! Poor communication Poor accountability Poor customer service More

They give false information to get people down there. The worst part of my experience with this dealership at this particular location would be that I brought my car in for a recall repair and they never rep worst part of my experience with this dealership at this particular location would be that I brought my car in for a recall repair and they never repaired it. They accepted the part that was sent marked that they replaced it but never replaced my part. I'm glad my personal mechanic suggested I take a picture of the part that was supposed to be replaced before taking it into this dealership in compare it to what they so-called claim was replaced. Guess what everyone when I went to pick up my vehicle I was told my vehicle was fine and did not need a safety recall replacement after waiting days because their systems was down and they couldn't read the codes. This place is a joke and an investigation needs to be done immediately because they're scamming left and right! More

Service department Manager Eduardo Rodriguez is dismissive, rude, unprofessional, and unreliable. He knew we were there and ignored us for 2 hours. Never acknowledged us. Very disappointing. dismissive, rude, unprofessional, and unreliable. He knew we were there and ignored us for 2 hours. Never acknowledged us. Very disappointing. More

The service staff is extremely rude, unprofessional, dishonest, and lazy. Not only did they not do what was asked of them, they did not complete their inspection sufficiently. Even the manager has absol dishonest, and lazy. Not only did they not do what was asked of them, they did not complete their inspection sufficiently. Even the manager has absolutely no respect for anyone. Their service times are ridiculous I waited 5 hours for a simple oil change. Absolutely no one is following Covid protocols either. They are not wearing masks, eating in front of customers, this establishment needs to be shut down immediately. More