Napleton Westmont Porsche - Service Center

Over the years I have been a customer of various Porsche service centers. These guys are different. They have a deep-seated passion for the marque which is reflected in the quality of their work, which is o service centers. These guys are different. They have a deep-seated passion for the marque which is reflected in the quality of their work, which is outstanding. They are a special group of people that treat your Porsche vehicle as if they were working on their own car. As cardiologist whose standard is perfection, I can whole-heartedly endorse Napleton Porsche of Westmont for upholding a standard of excellence in service and sales. More

I brought my 1995 Cabriolet 993 in for adjustment of my convertable top. The top was only 5 years old and in very good condition. The service shop somehow ripped a hole in the top. My guess from over ad convertable top. The top was only 5 years old and in very good condition. The service shop somehow ripped a hole in the top. My guess from over adjustment of the frame itself. The hole was a 2" wide plus hole. When I confronted the service shop they did not deny that the hole was not there when I brought the car in yet they refused to fix it. I went up the ladder to the service manager, general manager and finally to the dealer Ed Napleton. At each step of this awful journey I was met with discontent and disrepect for myself and my vehicle. They ran through every excuse in the book. My convertable top was 15 years old and was bound to rip anyway.(not realizing the top was only 5 years old), I hadn't cared for the top properly, then reverting to a total denial of we just don't think we did it. They continued to refuse and when under threat of lawsuit actually laughed at me. Then came the ultimate in disrespect. The owner, Ed Napleton, when I began to lecture him on what I expected as a customer actually cut me off and said, and I am not kidding "Customer---your not my customer. Did you buy your car from me?" Of course I hadn't, I had only just spent $2,000 in his service department but, obviously that didn't count as being a customer to Ed Napleton. I knew the second he said it what kind of person and dealership I was dealing with. Never again. More