Napleton's Auto Park of Urbana - Service Center

As usual, I had a very good experience at this dealership. I came in for scheduled maintenance and saw Bruce Andree, my favorite salesman here. Bruce is a really nice salesman and he makes the Napelton experie I came in for scheduled maintenance and saw Bruce Andree, my favorite salesman here. Bruce is a really nice salesman and he makes the Napelton experience fun. More

He gives me the v.i. p. Treatment Leased a tundra from Bruce Andree 2 years ago and every time I come in for service he says hi and treats me royally! He always has a cup of coffee an Leased a tundra from Bruce Andree 2 years ago and every time I come in for service he says hi and treats me royally! He always has a cup of coffee and a cigar waiting for me as I get my Tundra serviced. You don’t find customer care like that anywhere else! More

10 years and still love my corolla Even though I bought my Corolla 10 years ago and I plan on keeping it till the wheels come off, Bruce is still there for me when it comes to getting m Even though I bought my Corolla 10 years ago and I plan on keeping it till the wheels come off, Bruce is still there for me when it comes to getting my car serviced. He is amazing More

Great experience! I had a couple of recalls on my.car that needed to be taken care of. I actually had received a coupon in the mail for an oil change from here, so I d I had a couple of recalls on my.car that needed to be taken care of. I actually had received a coupon in the mail for an oil change from here, so I decided to come here for the first time. Phone call was very pleasant and helpful. I was immediately greeted and advised I also had a tail light out! Talk about the right place at the right time! Great facility with great staff. More

Service visit Great service. Coordinator contacted me frequently, my service issue was discovered quickly. Would service again. Received a loaner when my car was be Great service. Coordinator contacted me frequently, my service issue was discovered quickly. Would service again. Received a loaner when my car was being worked on. More

Excellent quality and service Every interaction I've had with this business has been excellent. The employees do everything they can to make your visit enjoyable. The work is done Every interaction I've had with this business has been excellent. The employees do everything they can to make your visit enjoyable. The work is done quickly, and you tend to leave happier than when you first walked in. I wouldn't recommend any other place. More

Worst service I ever had Don't believe any of the five star reviews for this place, they are terrible and suspect they write reviews for themselves. I had an appointment at 1 Don't believe any of the five star reviews for this place, they are terrible and suspect they write reviews for themselves. I had an appointment at 1 PM for a small recall job. 3 1/2 hours later they did not call, most of their phones shown on the web site are disconnected (!), and they can't even tell me for sure that the car will be fixed today! More

Quick, Friendly, Courtious Each employee I encountered was friendly and courteous. We were able to schedule appt. to fit our needs. Department wait area was comfortable and cl Each employee I encountered was friendly and courteous. We were able to schedule appt. to fit our needs. Department wait area was comfortable and clean. Service was completed in under 1 hour and car returned with windows washed and interior swept. More

Love Napleton VW :) VW team at Napleton delivers outstanding service every single time! They always go above and beyond, whether it's the sales or service team. I've purc VW team at Napleton delivers outstanding service every single time! They always go above and beyond, whether it's the sales or service team. I've purchased two new cars there over the past several years and have nothing but good things to say about the VW staff. More

Prompt and Polite met immediately by a tech who checked me in, escorted inside, discussed the work and was told that it would be 2 hours...1 hour and 50 minutes later m met immediately by a tech who checked me in, escorted inside, discussed the work and was told that it would be 2 hours...1 hour and 50 minutes later my car was done More