Napleton’s Kia of Elmhurst

False Advertising, should be reported to the BBB. They know what they're doing, they list at rock bottom prices on Cars.com and other sites to get you in the door, then they explain "oh no, you shoul They know what they're doing, they list at rock bottom prices on Cars.com and other sites to get you in the door, then they explain "oh no, you should have looked at the fine print, you only qualify for that rate if you are a unicorn". They're extremely pushy, use shady sales tactics, and are a shining example of everything wrong with the car dealership model. There are better dealerships out there, avoid this one at all costs. More

January 30 2026, I'm upset all of a sudden I was told that a need to replace a panel cover, telling me that I must have driven over something or the snow damaged it, I had a inspection a couple months a that a need to replace a panel cover, telling me that I must have driven over something or the snow damaged it, I had a inspection a couple months ago when I was there now you tell me that the price to repair is over Eleven hundred dollars, I had the braking system fluids, engine air filter and was supposed to have the campaign emissions done, I guessing that was the software update they stated. This is the first time I must say that I'm losing confident in such a very nice comfortable place to wait while your car is being serviced. I'm speaking in terms of the Mechanical Technicians, oh and the was a quick red flash light that came on afterward and another thing you guys need to make Kia Corporation aware of the customers Oil consumption. Have a great day but I'm definitely upset with here in reference to your service Technicians. More

I brought my 2025 Kia Carnival in to the service department for an oil change and had an overall great interaction. Radoslaw, Luis and the rest of the team were courteous, knowledgeable, and efficie department for an oil change and had an overall great interaction. Radoslaw, Luis and the rest of the team were courteous, knowledgeable, and efficient. They created a professional, trustworthy experience and put my best interests first. The waiting area was comfortable, the staff was friendly and kept me informed throughout the process. Service was done efficiently and on time. I’ll definitely be back for future maintenance. It’s refreshing to have such a smooth, hassle-free service experience. More

Napleton kia has given our family Great customer service & Blessed my family with a Great New car. We just want to share our gratitude to the salesman Mr Leon Wallace for being so kind & honest throughout t & Blessed my family with a Great New car. We just want to share our gratitude to the salesman Mr Leon Wallace for being so kind & honest throughout the entire service...If I'm grading our experience with a Scale of 1-10, I give Leon Wallace a 11.....thank you. Also I'm giving All my people a reference to come here.Also Tony Preston thank you as well....You guys are Great. More

Service advisor Radoslaw Chromniak was very helpful and pleasant during my visit at Kia……answered all my questions, concerns and made sure all was taken care of before I left the service department after r pleasant during my visit at Kia……answered all my questions, concerns and made sure all was taken care of before I left the service department after replacing my broken door handle, great customer service, thank you Radoslaw for all you do More

Had an oil change appt and Manny Diaz was great! Helped me out right away with checking in, very clear about what needed to be done with the car, and was very friendly and nice. Would highly recomme Helped me out right away with checking in, very clear about what needed to be done with the car, and was very friendly and nice. Would highly recommend Manny! More

Out the door price quoted was 10,000 more than advertised price. Ridiculous. If you shore here, know that MSRP is the actual starting price and get ready to pay $500.00 for “factory installed” wheel locks th price. Ridiculous. If you shore here, know that MSRP is the actual starting price and get ready to pay $500.00 for “factory installed” wheel locks that you can get for 25.00 on Amazon. More

Cereal Radney, my service advisor was great. He answered all my questions professionally. Advised me what should be done. He treated me with respect and showed that he was concerned and enjoyed He answered all my questions professionally. Advised me what should be done. He treated me with respect and showed that he was concerned and enjoyed working with me, I'll go back to this dealership because of him. He has a great personality. Cereal job well done. More

Buying a car for most people (including me) can be a stressful experience. It’s hard to wade through all of the different models and options and prices. After a ton of research, I made a decision to pur stressful experience. It’s hard to wade through all of the different models and options and prices. After a ton of research, I made a decision to purchase an electric vehicle, but also needed something large enough to carry any combination of four grandchildren and/or two dogs and family and friends. After doing my homework, I am so happy that I chose to purchase an EV9 from Napleton Kia in Elmhurst. I decided on the Kia EV9 because of its safety rating, size, and electric design. I went on a quest to locate one close by in Chicago where I live. I went to a Chicago dealership, but they didn’t have any in stock and the salesperson was not very knowledgeable about EVs in general. After a long hunt, I found the vehicle and trim I was looking for at Napleton Kia in Elmhurst. I researched the VIN number to learn where it was made (in the US!) and called to set up a time to see it the next morning. My salesperson, Drinor Haziri, was outstanding. He took me for a test drive and immediately showed he was not only very knowledgeable about this particular vehicle, but about EV cars in general. He offered a comparison of other options, including the Acura ZDX, also available at their dealership. In the end, it was the size, strong ride and mileage capacity in the EV9 that sold me. Drinor never pressured me, but offered the sales approach that served me best. The next step in the process (which is usually the most painful) was the finance office. My sales manager, Marius, was phenomenal. Again, very knowledgeable, but most important he was very transparent in the process. He had a clear picture of my financial situation and personal considerations and helped me make a sound decision. When I showed him a comparable price at a dealership 100 miles away, he matched it. Financing was quick and painless. I also appreciated how easy it was to reach him, even after the sale. I think Marius may have moved to a different dealership, but even now, when I had a question, I was able to reach a different finance manager at Napleton, Kissy, and she helped me immediately. But the highlight of my experience, the icing on the cake, was working with Martin. He is their ‘closer’, making sure each new owner is knowledgeable and prepared about the workings of their car before they leave. I have never owned an electric car and he taught me about charging and adaptive driving/breaking and all of the systems in my new EV9. I have returned twice on my own to meet with him to continue learning about various components of the car. Having him part of my purchase process made all the difference in my satisfaction going forward. This man is a hidden gem!! I have owned my EV9 (now named “Zeus”) for nearly a year. I absolutely love this car and the way it drives, and have not had a single issue with it. If I do, I feel confident Kia Napleton will make it right. If you are looking for a new car, Kia Napleton should be your first and last stop. More