Napleton’s Kia of Elmhurst

I brought my car in for a check engine light. I am the type of person that asks a million questions and really like to understand the problem. Luis Garcia was very patient and willing to take the I am the type of person that asks a million questions and really like to understand the problem. Luis Garcia was very patient and willing to take the time to not only help me but teach me and made sure I was on the same page every step of the way. This type of customer care is what makes me want to come back to this dealership every time. More

Nice friendly staff. Easy process. Clean facilities. Dino was great and very accommodating! The closing process was also quick and simple. Easy process. Clean facilities. Dino was great and very accommodating! The closing process was also quick and simple. More

Dino the sales rep. Took good care of me and helped to make the right sale. Took good care of me and helped to make the right sale. More

Great service from radek! I was stuck at something saw I was confused and stopped by and helped me with information I was stuck at something saw I was confused and stopped by and helped me with information More

My husband and I were impressed with your dealership. Brenden was very friendly and helpful. He helped us with our needs—trying to match the needs with the kind of car that would work best. He was pati Brenden was very friendly and helpful. He helped us with our needs—trying to match the needs with the kind of car that would work best. He was patient and polite! More

Beware of scheduling a service “appointment” at this dealer. They accept more appointments than they have capacity to repair on a given day. I made a recent appointment for a warranty repair and dropped dealer. They accept more appointments than they have capacity to repair on a given day. I made a recent appointment for a warranty repair and dropped off the car on time. (The parts had been on order for five months and we were never notified they arrived until we called to inquire, but that is a separate matter). I was informed when dropping off the car (not when scheduling the appointment) that it was possible it would not be complete in one day, but they would make every effort to get it finished that day. They prefer to communicate via text, and didn’t respond to my inquiry in the afternoon about the status of the repair. I checked the Kia app and found out that night the car had been parked and locked since I dropped it off. Work did not even begin until 24 hours after my appointment. I would have much preferred to drop off the car the next day - when they actually worked on the car, instead of having it parked at the dealer for an entire day and unavailable for my family’s use. The service department had a very apathetic attitude about this - they didn’t care at all about my inconvenience. I don’t know if it is because of the lower profits of a warranty repair, or if they treat all customers this poorly. More

Very good customer service. Dino is very good salesman. Good experience. Good price. Good Inventory. Dino is very good salesman. Good experience. Good price. Good Inventory. More

I always have a fantastic experience at Kia Elmhurst, and I just wanted to give a special shoutout to Luis for his outstanding customer service. From the moment I walk in, Luis is always welcoming, attentive I just wanted to give a special shoutout to Luis for his outstanding customer service. From the moment I walk in, Luis is always welcoming, attentive, and incredibly knowledgeable. He always takes the time to answer all my questions and makes sure I feel comfortable throughout the process. He makes the process of getting service done on my car very seamless, quick, and easy. Thank you Luis, Autumn More

my Kia has been with them 4 times now for the same issue - 4 tows in 60 days and yet they cannot fix the issue on a 2 year old car!... they never answer the phone or call you - text only... eventually.... i - 4 tows in 60 days and yet they cannot fix the issue on a 2 year old car!... they never answer the phone or call you - text only... eventually.... if you are lucky. also no offer of a loaner car during the 20 days the had my car... just terrible. More