Napleton’s Kia of Elmhurst
Elmhurst, IL
Filter Reviews by Keyword
By Type
1,041 Reviews of Napleton’s Kia of Elmhurst
I am frustrated. I came to this Kia back in 2022 and leased my current Kia K5. I was contacted by Kia about their Memorial day Sale and I got in contact with the deal I came to this Kia back in 2022 and leased my current Kia K5. I was contacted by Kia about their Memorial day Sale and I got in contact with the dealership because I was interested in trading in my current lease for a lower payment. When I called, they refused to give me any information whatsoever about the process, even after I told them that I was over an hour away. They just kept repeating that in order to look into anything I would need to make an appointment and come in person. I rush after work to come in person, and managed to make it. I believe the person helping me was named Jay (I am not 100% sure). When working with this person, I explained to them that I am going through credit recovery and my current score was very rough. I told him that IF I decided to go through with the process, I would have a co-signer to support with this. He asked me for the co-signers information, at which point I clarified with him THREE TIMES that I would not receive a hard hit on our credit reports. He assured me it was not a hard hit, just that they were looking to see what our options were. Upon leaving, I found out that they did in fact hard run both of our credit reports, which in turn makes my struggle even worse with my credit report. Finally, the original question I was attempting to ask over the phone, ended up being a hard no and left me with no other option with the dealership. Essentially, I drove a total of 3 hours, on a Friday afternoon in heavy traffic, just to have my credit score brought down and to be told no to a question that I could have had answered over the phone..... I think overall no one here is intending to be shady or malicious, but I am very frustrated by the misinformation and lack of willingness to communicate with ALREADY paying customers, and would not recommend this location to friends or family in the future. More
Tried to buy a used 2018 TLX - listed on their website for ~20k. After I go to the dealership- they tried to sell me extended warranty ( for 4k) and after I refused they tried to add an inspection fee ( for ~20k. After I go to the dealership- they tried to sell me extended warranty ( for 4k) and after I refused they tried to add an inspection fee (2k)! Plus they won’t let you have the car inspected until you buy it- told me to bring a mechanic there instead! It’s a scam!!! Stay away! I thought it was a reputable dealership- I was wrong!!! More
Salesman started off polite and gracious on our new car purchase. As soon as it came time to write up the deal, he immediately started out $2K over the “Napleton’s Price” listed on the web site. And he got purchase. As soon as it came time to write up the deal, he immediately started out $2K over the “Napleton’s Price” listed on the web site. And he got ruder and jerkier by the minute. He asked if we’d “meet him halfway”. When I told him “No, I just want it for the price you advertise it on your website”, he got especially nasty and snapped “If I get this approved, will you buy it?” Took three hours from start to finish, to pay the price they listed on the website, in cash. Not recommended. More
Alex LeClair was my salesman and he was awesome, he really took his time showing me everything I wanted to see and explained everything to me. It made my experience with buying a car (as a first time b really took his time showing me everything I wanted to see and explained everything to me. It made my experience with buying a car (as a first time buyer who didn’t know really anything) amazing! Alex is great!! More
So you state "If there are any service issues that remain unresolved, please contact us and we will work to promptly address them." If this is truly what you standby than why is it I have been trying to call unresolved, please contact us and we will work to promptly address them." If this is truly what you standby than why is it I have been trying to call for the past 2 weeks and I can't seem to get anyone to assist me with my Kia Fuel Rebate Economy Reimbursement? The service department completed the paperwork back on 04/04/2024 and the "Warranty Administrator" (Karen) has yet to finish the paperwork and submit to Kia Fuel Economy Reimbursement. I have been calling for the past 2 weeks and all I get is bounced around to different extensions simply because who ever answers the call are not trained to answer a call or know who to escalate it to. Today some brave person finally answered the call however had absolutely no knowledge of the "Kia Fuel Economy Reimbursement Program" so once again I hung up hopeless and without an answer as to why the paperwork has for the Kia Fuel Reimbursement Program has not been submitted. Not to mention last year when there was a steering wheel recall. I called the service department to schedule an appointment to have it fixed at not cost to me as the paperwork stated and was told the recall expired, after a lengthy conversation trying to explain that a recall does not expire I finally decided it was not worth my time and energy. So for my safety as well as my family I paid 600.00 to have it fixed. I can go on and on but its only going to fall on deaf ears. Customer service should be the #1 priority that is what will set you apart from everyone else and its unfortunate its not. I truly believe this to will be ignored. I was raised to treat people the way you want to be treated and to always be humble but that's not how today's society is these days. P.S I rated you a 1 because I could not rate you a Zero. Sincerely, E Powers More
They deceived me that they could help me with credit conditions under my reality, but they have no financing plans. The salesperson was not professional, and the store manager did not answer me when he conditions under my reality, but they have no financing plans. The salesperson was not professional, and the store manager did not answer me when he had called me the last 3 days. I don't suggest visiting this place!! More
I had a recall notice on my Kia and the service was done quickly and professionally. As a multi car purchaser from the dealership and me being local, Special Thanks goes out to to Disa DeGrazia for her pro quickly and professionally. As a multi car purchaser from the dealership and me being local, Special Thanks goes out to to Disa DeGrazia for her professionalism and courtesy in getting service done, as well as Martha for her additional help and also to Joseph Ronduelas in service who had everything in place and was beyond prompt at my arrival. More
Would not honor advertised price of cpo vehicle listed on website and kia cpo site Update found a dealership that would honor advertised price. Car purchased and paid for😃 website and kia cpo site Update found a dealership that would honor advertised price. Car purchased and paid for😃 More
Thanks to my experience with Rick Boerman, i will never go to any dealership other than Napleton kia of elmhurst! Nest car buying experience i ever had. THANK YOU AGAIN 🙏🏼 go to any dealership other than Napleton kia of elmhurst! Nest car buying experience i ever had. THANK YOU AGAIN 🙏🏼 More