Napleton's Mid Rivers Kia

Worst car buying experience ever! We visited the dealership in response to an online listing for a Kia Telluride priced at approximately $45,500. From the outset, we clearly sta We visited the dealership in response to an online listing for a Kia Telluride priced at approximately $45,500. From the outset, we clearly stated—on three separate occasions—that we intended to finance through our credit union and explicitly requested that no hard credit check be performed. During negotiations, in an effort to align the price with the advertised amount, the manager offered a veteran discount and a new graduate discount, despite the fact that we do not qualify for either. Despite our explicit instructions, the manager proceeded to run hard credit checks on both myself and my son without our authorization. This is unacceptable. I request that this issue be corrected immediately and that I receive written confirmation of the actions taken. Additionally, the manager stated that accepting the incentives required financing through Kia, which had not been disclosed to us beforehand. He dismissed our concerns about a 2.25% higher interest rate and characterized our objections as “ridiculous.” It was also said numerous times by several employees that the ads are misleading but they are meant to get people in the door. So yes it is bait and switch, which is illegal. After spending over three hours at the dealership, we were only informed of these financing requirements after the unauthorized credit checks had already been conducted. When we expressed our frustration, the manager responded in an unprofessional manner, stating that he had been there for 12 hours, which did not address or justify the situation. The manager also behaved inappropriately on the showroom floor, raising his voice, and speaking disrespectfully toward both customers and sales staff. Due to this experience, we made the decision to leave, as the environment and conduct demonstrated were not acceptable for doing business. Following this incident, I have attempted to escalate the matter by contacting the corporate office. I have called nine times over the past three days requesting to speak with Eduardo Rodriguez regarding this situation. Despite leaving detailed voicemails explaining the nature of my concern, I have not received any return communication. More

We purchased a used vehicle earlier this month. We were so impressed with our sales representative, Sevion. He was incredibly helpful, answered all of our questions, and helped us land on a deal! I We were so impressed with our sales representative, Sevion. He was incredibly helpful, answered all of our questions, and helped us land on a deal! It was the 5th minivan we looked at, and the first sales person who was able to answer all of our questions despite it not being a Honda dealership. I wholeheartedly recommend working with Sevion! More

I would like to recognize the excellent customer service I received at Napleton’s Kia of Mid Rivers beginning on December 3, 2025. My 2016 Kia Sportage LX was towed in due to an unknown noise under the h I received at Napleton’s Kia of Mid Rivers beginning on December 3, 2025. My 2016 Kia Sportage LX was towed in due to an unknown noise under the hood. From the moment it arrived, the process was handled professionally and efficiently. Mr. Liam promptly gathered my information, explained the next steps, and ensured I received a timely diagnosis. I especially appreciated the real-time video inspection, which clearly explained the issue and recommended repairs. When transportation was needed, Mr. Liam arranged a loaner vehicle and kept me informed through the dealership’s text messaging system. Later, Mr. Matthews became my primary point of contact and provided clear updates regarding repair timing, warranty coverage, and costs. An additional tire rotation was requested and completed without issue. The communication, transparency, and professionalism demonstrated by both Mr. Liam and Mr. Matthews made this a very positive experience. I truly appreciate their efforts and would gladly recommend Napleton’s Kia of Mid Rivers. Sincerely, Kevin More

My mother had a car towed there Sunday and was told Monday it would get looked at Tuesday. Heard nothing Tuesday. Wednesday came and still waiting on an official diagnosis. Called 1/2 to hear an update Monday it would get looked at Tuesday. Heard nothing Tuesday. Wednesday came and still waiting on an official diagnosis. Called 1/2 to hear an update and was told they are still a week out on diagnosis. She explained she is from out of town and needs her car back ASAP. We understand things come up but lack of communication from the dealership is not acceptable More

I’m Updating my review to 4 stars. Napleton reached out after my earlier review and made things right. I’m still waiting for the title. I love the genesis I purchased. My salesman was Napleton reached out after my earlier review and made things right. I’m still waiting for the title. I love the genesis I purchased. My salesman was great-Jordan Lance. My only issue was the finance guys. More

I had a great experience here at midrivers kia! Robbie and Nadia were great! Highly recommend! Robbie and Nadia were great! Highly recommend! More

Great overall experience. I have been buying cars from Mr. Robbie Harris for years and this store has made a great addition by adding him. These really are quick, easy and tr I have been buying cars from Mr. Robbie Harris for years and this store has made a great addition by adding him. These really are quick, easy and transparent deals. If you're looking for great service, please see Mr. Harris and Napleton's Mid Rivers KIA!! :) More

I brought my Kia Optima in the service department and could not get a phone call to let me know what was wrong with the car, and they would never return my calls, they told me I needed to text to get a r could not get a phone call to let me know what was wrong with the car, and they would never return my calls, they told me I needed to text to get a response from them, which is very poor customer service. If I didn’t need such a important part on my car, I would’ve taken it to a different place to get it fixed, but I was stuck because it was a dealer part that had to be fixed and programmed. $2500 later I have to pay the bill for the windshield camera that operates for functions, which is the front collision, cruise control, air bags, and one other item I can’t remember. I think it was handled very poorly without any communication to me personally over the phone. I will go to another shop next time I need my car fixed. More

Beware of Napleton Kia – Ripoff Artists at Their Finest! If I could give this place ZERO stars, I would. Napleton Kia is the definition of shady dealership tactics, and they have absolutely no ethics. Th If I could give this place ZERO stars, I would. Napleton Kia is the definition of shady dealership tactics, and they have absolutely no ethics. They tried to charge me $500 for wheel locks that cost $30 anywhere else. When I questioned it, they acted like it was a normal charge! And it gets worse—they sell a "Kia Certified Warranty" that is actually FREE from Kia! Yes, you read that right. They try to make it seem like you're getting a deal when in reality, they're charging you for something that costs them nothing. Classic bait and switch! The salespeople and even the manager were dismissive and rude when I called them out on their pricing. They have no problem taking advantage of customers who don’t know better. DO NOT waste your time or money here! Take your business to a dealership that values honesty and integrity—this place has neither. Run far, far away! More