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Napleton's River Oaks Honda
Lansing, IL
1,157 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,157 reviews
October 31, 2024
Everyone we met at this dealership was polite and helpful. Sales Consultant Jeffery Parham worked with us on our trade-in and new car purchase, He made a number of trips to the sales manager’s office helpful. Sales Consultant Jeffery Parham worked with us on our trade-in and new car purchase, He made a number of trips to the sales manager’s office on our behalf and eventually came back with a deal we were happy with. Also, Mr. Chambers clearly explained the features of our new car. We’ll return to this dealership next time we’re ready for a new car. More
by Fonda Honda
October 28, 2024
Took my son Saturday to go look at a car that he was interested in JP was our sales person. He was courteous kind answered all questions and made the deal. Go flawlessly. interested in JP was our sales person. He was courteous kind answered all questions and made the deal. Go flawlessly. More
by Bill D
Employees Worked With
October 26, 2024
Jason Alexander was very knowledgeable and pleasant he made the entire process easy. I would definitely refer my friends made the entire process easy. I would definitely refer my friends More
by kandeelady
Employees Worked With
October 26, 2024
Jason A, was very knowledgeable and very curious and patient, friendly and help me a lot telling me the details in features in all the cars, where he showed his patience, I really like that on a person. patient, friendly and help me a lot telling me the details in features in all the cars, where he showed his patience, I really like that on a person. More
by cozsbi
Employees Worked With
October 26, 2024
I appreciated working Jason today. He was very knowledgeable, caring with empathy regarding his craft. Easy to work with and understood exactly what I wanted to accomplish. There shoul He was very knowledgeable, caring with empathy regarding his craft. Easy to work with and understood exactly what I wanted to accomplish. There should be more like him serving the Napleton community. More
by leonarda4u
October 22, 2024
Hello River Oaks Honda My name is Antonio Salazar, I just purchased a Honda 2025 C-RV and want to thank Mr. Jeffery Parham for been so helpful and making me feel part of Honda family this is my fifth Honda purchased a Honda 2025 C-RV and want to thank Mr. Jeffery Parham for been so helpful and making me feel part of Honda family this is my fifth Honda vehicle and me and family are very happy with the performance and reliability of Honda vehicles, Once again thank you very much J P. More
by a_salazar55
Employees Worked With
October 17, 2024
Great dealership, sales associate Jeffery Parham helped get my niece in the car she wanted; process was quick. get my niece in the car she wanted; process was quick. More
by Aveken44
Employees Worked With
October 17, 2024
I bought a 2022 Genesis and it's been nothing but problems, the first thing was the car needed a complete brake so I had to take it back. Then they actually sold me the car without a spare tire and problems, the first thing was the car needed a complete brake so I had to take it back. Then they actually sold me the car without a spare tire and would not replace it as the previous owner took it.I had to buy the tire myself. I am so disappointed in the service managers as they never take your calls and then when you leave a message they will not return your calls. I would not recommend you buy a car from this dealership. But I will say this Blanco from the service dept was very good, kept me informed on when my car would be ready and did have it ready in 1 day. I just did not like the fact I had to buy a spare tire. More
by tommyg628
October 17, 2024
Jason was awesome. I usually get stomach aches at car dealerships. This was the easiest it’s ever been. Thanks Jason I usually get stomach aches at car dealerships. This was the easiest it’s ever been. Thanks Jason More
by Jalynch17
Employees Worked With
October 12, 2024
My sales person at River Oaks Honda was Ernest and he did a fabulous job of getting me into the car that I wanted at a price I could afford. Nice job. a fabulous job of getting me into the car that I wanted at a price I could afford. Nice job. More
by MWTUCKER22
