Napleton's River Oaks Honda

It was refreshing to find the vehicle we wanted at a great price and purchasing it through a very courteous and professional dealership. Keep up the great deals, honest disclosure, and the customer ori great price and purchasing it through a very courteous and professional dealership. Keep up the great deals, honest disclosure, and the customer oriented atmosphere. It was well worth the trip from the Dallas Metro area and there were no surprises. At least not negative ones - the vehicle was flawless and in perfect order for the 14-1/2 hours road trip back to Dallas. Thanks, again. More

Great job all around. Jeremy was good with helping us find a car at a price we were looking for. he had a friendly personality. find a car at a price we were looking for. he had a friendly personality. More

Everyone was very nice as well as patient with me. This made it a very stress free experience for me. I am satisfied with the decision I made of purchasing my vehicle here. I would like to thank all involv made it a very stress free experience for me. I am satisfied with the decision I made of purchasing my vehicle here. I would like to thank all involved with this purchase. I would like to thank Ryan for allowing Demetrius to make the sell. I am so glad you didn't give up. More

Donna was so helpful. Kind. Frorndly. Thoughtful. I will recommend as many people as possible to purchase a honda car. Donna took her time with me. Eventho it took me along time to pick my car. She is the b recommend as many people as possible to purchase a honda car. Donna took her time with me. Eventho it took me along time to pick my car. She is the best. More

I didn't purchase a new vehicle, I came in to refinance the vehicle I purchased last year. The service/customer service was GREAT. I wasn't too thrilled with your computer system. I had to locate refinance the vehicle I purchased last year. The service/customer service was GREAT. I wasn't too thrilled with your computer system. I had to locate the V.I.N # for a car that I purchased there I would have thought that my purchase details would have been saved on hand in the system. Other than that as always my experience was GREAT. More

The dealership there was awesome. GREAT service. I feel Jeff Parham took great care with answering all questions I needed answered. I will definitely recommend this dealership to others. Jeff Parham took great care with answering all questions I needed answered. I will definitely recommend this dealership to others. More

We were very interested in a new 2012 Honda Civic LX. We negotiated a specific out-the-door price and financing rate with their online representative, Tina,via email. She assured us this price had been appr negotiated a specific out-the-door price and financing rate with their online representative, Tina,via email. She assured us this price had been approved by her management and the car was ready to be picked up. I took the day off of work and we made the 1.5 hour drive to the dealership. We arrived at the dealership ready to complete the purchase at the previously agreed upon price and financing terms. However, none of the management would honor the agreed upon terms, even though we had the email thread to show them the price and financing rate had been agreed to. They insisted on adding on a $1,589 "Pro Pack" that we did not request, nor agree to. They said that every one of their cars had to have this "Pro Pack" added on. They had NEVER mentioned anthing about this additional fee during our negotiations. When we called them on this they said that the internet sales rep, Tina, did not have any negotiating power and should have mentioned the "Pro-Pack." So why then did Tina say the deal was negotiated and agreed to and that the car was ready fo pick-up? The Manager and General Manager were disrespectful and unprofessional. Finally, the GM said he would lower the price oft this "Pro-Pack" to $500 as that was their price for this add on. We left without purchasing the car. They did not honor our previous negotiations. BEWARE, by their own word they admitted that they make over $1,000 on this "Pro-Pack" on every car they sell. This so called "Pro-Pack" includes such things as mud flaps, all- weather mats, trunk mat, door guards, etc. Regardless of whether you want those options or not they add that $1,589 to the price of the car. They were SHAMELESS. I will never consider doing business with them again. I will be contacting Honda Corporate so they are aware of this dealer's unprofessional conduct. I will also be making a complaint to the city's Better Business Bureau. Finally, I will let as many people as possible know of this situation and to stay away from this dealership. More

BUYER BEWARE! The bank that financed told me they were on the Watch List. They sold the vehicle to another party, while under contract and after taking my deposit. I called the GM Will Mulcahey &he asked me the Watch List. They sold the vehicle to another party, while under contract and after taking my deposit. I called the GM Will Mulcahey &he asked me "what are you going to call your attorney?" I turned them in to the IL consumer fraud div. More

I made an appointment and was on time. I had to go looking for my salesperson. It took 15 minutes to find her. She didn’t even know who I was. I had been talking for a week to her about coming up. She looking for my salesperson. It took 15 minutes to find her. She didn’t even know who I was. I had been talking for a week to her about coming up. She handed me over to someone else and they couldn’t find the keys for over an hour. Another salesman had taken them home. They wouldn’t even make a valet key so I could look at the car. Waited….. and waited….. Email sent to me next day: "Our used sales car mananger tried calling you today and wanted to know are you still interested in purchasing the vehicle? If so what can we do to earn your business?" My offer was $11,577 the previous night. I walked. Car was listed $11,777. I was surprised at how bold they were even to contact me again. I guess when your service is that poor, you have to be desperate. My email response: "You can accept an offer of $11,250 plus tax, title and plates (NO OTHER ADDED COSTS!!). The lower offer is because of the time you have wasted and my gas money for 2 round trips. I was VERY disappointed in the way I was treated last night. You wasted my time and your dealership's time. If I come back up there, I expect you to be ready for me. You know, it is an hour trip one way for me to come up there. I don't think it's unreasonable for you to be waiting for me with everything you need to sell a vehicle. Waiting an hour for keys for the car was completely unacceptable, so you can understand that I will only deal with you in the future due to low price. I can get treated poorly by any dealership. There are lots of cars out there and I don't need this car." Dealership: "I really do apologize for all of your troubles like i stated all of our prices are negotiable and we price our vehicles very aggressively to sell and to move we do want to earn your business but we cannot knock off almost $1500.00 off the vehicle." Me: "See that's where I have issues. That is not $1500 off. It is $527 off. Your advertised price was $11,777. After my experience, I'm surprised I didn't get a better offer. I'm appalled that you tried to tack on some kind of "dealer prep" fee and didn't let me know about it before I drove up there. Thanks for teaching me something about buying cars. I didn't ask enough questions. I trusted you. This is the second shot at selling me a vehicle that Napleton has blown. I asked both of your Chicago area Honda dealerships twice (2 different people from each dealership) for an email quote last year for a 2012 Odyssey Touring Elite. I bought that car from Bill Walsh because of the 10 dealerships I asked for a quote, only the 2 Napleton Dealerships failed to even respond to my request. I got a quote from the other 8. So if you think I'm being unreasonable, think again. Maybe the Napleton Dealerships have a dealer culture problem not evident in the 8 other area Honda Dealerships. I also find it funny that you stated that the troubles were mine. Hmmm. Will, don't you want to chime in here?" Will is their General Manager. I CC’d him. Still not word one from him. Dealership: "I was only going by the price thats listed on on our website which is $12,777 if you seen it some where else for that price please feel free to bring in the add or it just may be a misprint those type of things do happen you know ........Once again im sorry for the experience that you encountered here" Me: "Check to see what it was listed at on your own website last night as well as when we started talking about the car. It was $11,777 last night when I was there. Will? I added another of your email addresses this time. Maybe you haven’t seen this thread yet." Dealership: "I just double checked our website again and the car is listed at $12,777 if you go to www.riveroakshonda.com you will see the car there as well listed at $12,777." At that point, all of their email addresses and Napleton.com went into my junk folder. Geez, they can’t even be honest about the price! She also turned me off with her unprofessional emails. Misspellings, bad punctuation, grammar and the like don't seem like the purview of someone who makes their money communicating with customers. More

Changed price after getting to the store, car was not available, sat for several hours after i was told another customer took the keys, referral program us a scam and just a overall shady dealership available, sat for several hours after i was told another customer took the keys, referral program us a scam and just a overall shady dealership More