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Napleton's River Oaks Honda

Lansing, IL

4.8
1,108 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,108 reviews

March 02, 2017

Dymond Is Awesome My salesman Dymond Griffin was extremely patient and knowledgeable! I will recommend him and Mitch from corporate. They touched up on my paint and eve More

by Reanetta.Harris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dymond Griffin
Mar 09, 2017 -

Napleton's River Oaks Honda responded

It is great to hear that everything was handled to your satisfaction, Reanetta! We look forward to your next visit!

March 02, 2017

This Kid is good Dymond worked extremely hard with me to get the best deal on my Kia Optima. He ensured all my needs were met and even dropped the car off to my home. More

by Pierreglov32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dymond Griffin
Mar 09, 2017 -

Napleton's River Oaks Honda responded

It is great to hear our Staff took such great care of you! We hope to be of service to you again down the road! Safe travels!

February 27, 2017

End of Lease I took my van in at the end of the 3 year lease. I had already arranged with the salesman JP to go into a new van lease. JP contacted me in advance More

by ronaldk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2017 -

Napleton's River Oaks Honda responded

Ronald, thank you for leaving this detailed feedback about your experience with Napleton River Oaks Honda. Wishing you a great day until the next time we meet.

February 27, 2017

Alvin was great I came to buy a car I met Alvin on the way coming in. This was by far the smoothest deal I've ever made thus far. He had me out of there 45mins tops More

by McCann_Man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Crowder
Mar 09, 2017 -

Napleton's River Oaks Honda responded

Thanks for leaving us this response. You really made our day today.

February 26, 2017

Got a new car I came for an oil change and left in a new cr v touring thanks to Jessica she's been in contact with me and I'm very pleased with her and Tyrone More

by Ms Perry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Mar 09, 2017 -

Napleton's River Oaks Honda responded

Thank you very much for sharing these comments. We always love to receive great feedback.

February 25, 2017

Very satisfying buying experience Girlfriend and I were expecting and in the market for a reliable, baby-worthy vehicle. Found a used Kia Sportage for sale at Napleton River Oaks Hond More

by GCHts13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mustafa Farhan
Mar 16, 2017 -

Napleton's River Oaks Honda responded

Thank you for leaving this detailed feedback about your experience with Napleton River Oaks Honda. We always love to receive great feedback.

February 25, 2017

Alvin and Moos I came to buy a Civic My original salemen was Moos and the second time I came I was introduced to Alvin both of those gentlemen were polite and respec More

by Ms. Hattie Watt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moos, Alvin Crowder
Mar 09, 2017 -

Napleton's River Oaks Honda responded

Thanks for the feedback, Ms. Hattie. We strive to provide excellent service to our customers at Napleton River Oaks Honda. You really made our day today.

February 24, 2017

Jeffery Parham was extremely efficient, nice and patient It was a very pleasant experience with Jeffery Parham, who showed me several models and ws patient and complete in explaining all the advantages of th More

by msemma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Verbich
Mar 10, 2017 -

Napleton's River Oaks Honda responded

Thank you for leaving this detailed feedback about your experience with Napleton River Oaks Honda. Wishing you a great day until the next time we meet.

February 21, 2017

Evaluation of car Salesman, J.P. Mr. J.P. Was extremely helpful to me when I purchased my 2014 CRV. J.P. was able to answer all of my questions, he was pleasant, patience with me and More

by Chapman, Lori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2017

Great Mohammad was great! He had excellent customer service skills! I would definitely recommend him to friends and family! I had a good experience st this More

by CourtneyH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2017 -

Napleton's River Oaks Honda responded

Thank you, Courtneyh, for reaching out to us. Your opinion plays an integral part in our customer service.You really made our day today.

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