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Napleton's River Oaks Honda
Lansing, IL
1,095 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,095 reviews
January 25, 2017
JP was awsome JEFF WAS VERY KNOWLEDGIBLE HE WAS VERY HELPFUL NOT PUSHY PATIENT ALL AROUND GREAT PERSON TO SALE A CAR I WOULD RECOMMEND MY FAMILY AND FRIENDS ASK F JEFF WAS VERY KNOWLEDGIBLE HE WAS VERY HELPFUL NOT PUSHY PATIENT ALL AROUND GREAT PERSON TO SALE A CAR I WOULD RECOMMEND MY FAMILY AND FRIENDS ASK FOR JP More
by gloria123
Helpful January 25, 2017
Salesman Jeffrey Parham No complaints at all, will most likely come back if I consider another vehicle. My wife may be looking in another two years for another car. She is No complaints at all, will most likely come back if I consider another vehicle. My wife may be looking in another two years for another car. She is very impressed with the HRV more so than any other Honda. More
by August0824
Employees Worked With
January 24, 2017
Alvin sold me my Pilot Alvin and Ty are the best in making sure I buy my next car from them... Those guy are dedicated to there job thanks alot Alvin and Ty are the best in making sure I buy my next car from them... Those guy are dedicated to there job thanks alot More
by Terry Pringle
Employees Worked With
Alvin Crowder
January 23, 2017
Great Service Frazier was very assisting and helpful on finding me the best deal. Also very professional and by far the best and honest salesman. If you are looking Frazier was very assisting and helpful on finding me the best deal. Also very professional and by far the best and honest salesman. If you are looking to invest in a Honda ask for Frazier. More
by Philip
Employees Worked With
Darryl Frazier
January 21, 2017
Very helpful. This dealership will work with you and help you to rebuild your credit. You can purchase a car on your own without a co-signer. This dealership will work with you and help you to rebuild your credit. You can purchase a car on your own without a co-signer. More
by Big 222
January 19, 2017
Fears and anxiety of buying a new car. On Monday I purchased a new 2017 Honda CR-V from a salesman by the name of Mr. Moos at Napleton River Oak Honda. It been 12 years since I had purchas On Monday I purchased a new 2017 Honda CR-V from a salesman by the name of Mr. Moos at Napleton River Oak Honda. It been 12 years since I had purchased a new car and I had so much anxiety build up in me about making this purchase. With all the new technology in these new cars plus the new added expense I wanted to make sure that I made the right choice in selecting a new car. Mr. Moos and his managers made my experience very pleasant. They made sure that I left the dealership with the SUV that I truly wanted and one that would fit into my budget. I would recommend purchasing any car or SUV from Napleton River Oaks Honda to my family and friends and tell them to ask for Mr. Moos. More
by dawj1954
Employees Worked With
Other Employees :
Mr. Moos, Dimitrious Rudd, Gerado JT Tuazon and Tyrone Smith
January 19, 2017
Excellent service and price My husband and I were greeted right away and from the second we walked into the dealer and to the time we left the dealer we were treated with profess My husband and I were greeted right away and from the second we walked into the dealer and to the time we left the dealer we were treated with professional and friendly service. We negotiated a great price with Glenn Smith over the phone and Jessica Gilmore was all ready the car and paperwork when we got to the dealer. In particular, Mr. Larry Chambers was so patient and helpful with our new CR-V tutorial. I highly recommend this dealer. Thank you for a painless car-buying experience! More
by Valerie I
Employees Worked With
Other Employees :
Jessica Gilmore, Brittany Rolbiecki, Glenn Smith
January 03, 2017
Earnest Norman Salesman Today I purchased a new CR-V from Earnest Norman. I have been dealing with Earnest for years. The Manager Kim Stiehler help Earnest with my deal. I re Today I purchased a new CR-V from Earnest Norman. I have been dealing with Earnest for years. The Manager Kim Stiehler help Earnest with my deal. I recommend Napleton River Oaks Honda to family and friends. Ask for Earnest. More
by Noah 1023
December 31, 2016
Overall Great Experience! I had been to several dealerships over the coarse of two days and was unable to find anything or anyone that suited my needs. I was looking for a mini I had been to several dealerships over the coarse of two days and was unable to find anything or anyone that suited my needs. I was looking for a minivan for my growing family and was only offered new vans that were out of my price range, cars or small trucks. It seemed no-one would show me any possible used options, I left all of the dealerships disappointed and without a van. My very last stop was at Napoleton River Oaks Honda. My only intention was to get a price on a Odyssey I saw while driving past. Honestly at that point I was completely frustrated and didn't want to think about sitting in another dealership. However, I was greeted by James Bell who seemed to be sure he could accommodate me. While I was obviously apprehensive, I listened and was pleasantly surprised. The experience was completely different from anything I had witnessed prior. James was welcoming, friendly, knowledgable and most importantly listened when I let him know what I was looking for. I left with a 2015 Kia Sedona that I love and is perfect for my family. I couldn't be more pleased with James or my experience. I would definitely do business again and recommend them to anyone in the market. More
by pjtjsmom
Employees Worked With
James Bell
December 31, 2016
New Vehicle I got the best price from Mike Smith at River Oaks Honda. He treated me with respect and honored everything he promised me. I wouldn't hesitate to rec I got the best price from Mike Smith at River Oaks Honda. He treated me with respect and honored everything he promised me. I wouldn't hesitate to recommend him to anybody looking for a Honda. He is the best! More
by Sally Ann T.
Employees Worked With
Mike Smith
