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Napleton's River Oaks Honda - Service Center
Lansing, IL
61 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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61 Reviews of Napleton's River Oaks Honda - Service Center
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January 29, 2021
The worse. I bought a car Jan 1, about a week and a halfway later I kept hearing noise from the brake area when I took my foot off the break. I contact my salesman he tells me bring it in....bought it halfway later I kept hearing noise from the brake area when I took my foot off the break. I contact my salesman he tells me bring it in....bought it in the service manager Mike, tells me nothing is wrong it's doing that because it's cold outside and sits...as I'm pulling off the lot the noise is worse and louder I go back in, service manager sends someone else out I ride with them we hear the noise. The guy Ryan looks at it again and once again tells me nothing is wrong and brings the delivery manager over to "vouch". My dad and uncle both work on cars confirmed no noise should be coming from brake area when my foot is released...I leave because at this point I'm tired and it's late. The next morning I take to my mechanic and he finds multiple things wrong with suspension. The manger Dan was RUDE and Usef was nicer and promised to call me back but of course he didnt. Don't buy a used car here unless you take a mechanic or someone that knows cars with you..........they alll are trash. More
by biancabrooklyn
Employees Worked With
Mike and Ryan in service.
Helpful October 09, 2020
Had the pleasure in working with JP, he has awesome customer service, answered all our questions and concerns. Would refer my family to seek his assistance. customer service, answered all our questions and concerns. Would refer my family to seek his assistance. More
by Ameliarodriguez2003
Employees Worked With
Jeffery Parham
September 01, 2020
Joseph Caldwell very great car sells man he will definitely put you in the car of your dreams and make it happen for you. When you get a car from here I suggest you see Joseph caldwell🤗 very happy definitely put you in the car of your dreams and make it happen for you. When you get a car from here I suggest you see Joseph caldwell🤗 very happy customer More
by Bensonskitona
Employees Worked With
Joseph Caldwell
August 18, 2020
I took my 2018 Honda HRV for a regular maintenance service, very professional, the service advisor Ryan Novak was super he explain me everything very well, and they keep everything very clean, they wa service, very professional, the service advisor Ryan Novak was super he explain me everything very well, and they keep everything very clean, they washed my vehicle without me asking for this. I definitely recommend taking your vehicle to service at this location. More
by nancy.ch
Employees Worked With
Ryan Novak
July 26, 2020
Thanks Jeffery P for everything you done. You were very professional and informal with all my questions. I will always refer you. Great Good, Thanks professional and informal with all my questions. I will always refer you. Great Good, Thanks More
by Simon River
June 27, 2020
Drove in from VA to pick up our grandkids and as we were about to head back, a sensor came on and prevented the van from driving. Napleton Honda got us in and out in one day without hassle. We made it back about to head back, a sensor came on and prevented the van from driving. Napleton Honda got us in and out in one day without hassle. We made it back without further incident. Thank you! More
by Tanya H
Employees Worked With
Service department
May 04, 2020
Joseph Caldwell was really helpful but unfortunately the finance guy Alex refused my deal, I additionally came with 3000-4000 down..I just landed a no deal finance guy Alex refused my deal, I additionally came with 3000-4000 down..I just landed a no deal More
by Drew T
Employees Worked With
June 29, 2019
JP is a blessing. Napleton River Oaks Honda has been very good to us in the purchasing and servicing our vehicles with courteous and professional people. Our experience Napleton River Oaks Honda has been very good to us in the purchasing and servicing our vehicles with courteous and professional people. Our experience at Napleton has been second to none. More
by Happy customer 123
Employees Worked With
May 31, 2019
thank you this is a very well established dealership. if you visit ask for Michael Johnson. He is one of the best there and will assist you very well. this is a very well established dealership. if you visit ask for Michael Johnson. He is one of the best there and will assist you very well. More
by MaxK
Employees Worked With
May 31, 2019
5 Stars the best of the best go & see Michael Johnson. He will literally assist you in finding whatever car fits your wants and needs. Go to this exact dealer the best of the best go & see Michael Johnson. He will literally assist you in finding whatever car fits your wants and needs. Go to this exact dealership and ask for MICHAEL JOHNSON. More
by SantaK
Employees Worked With
