Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Napleton's River Oaks Honda - Service Center
Lansing, IL
63 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
63 Reviews of Napleton's River Oaks Honda - Service Center
Sort by
October 22, 2017
Car upgrade Mr. Norman was very professional. He was helpful and knowledgeable. The cars that he made available to me fitted my and families needs. The space t Mr. Norman was very professional. He was helpful and knowledgeable. The cars that he made available to me fitted my and families needs. The space that's available in this Honda is perfect. More
by Gorgeous64
Employees Worked With
September 26, 2017
Very Knowlegable Staff I came in for service at River Oaks Honda and met Mr. James Bell. He greeted me with a smile and offered me information on the Hrv as i waslooking at I came in for service at River Oaks Honda and met Mr. James Bell. He greeted me with a smile and offered me information on the Hrv as i waslooking at it. I have never seen it before and thought it was nice looking. He was very helpful and answered every question I had about the vehicle. I would definitely recommend him to everyone I know. More
by Jimmy B
Employees Worked With
James Bell
February 26, 2017
Got a new car I came for an oil change and left in a new cr v touring thanks to Jessica she's been in contact with me and I'm very pleased with her and Tyrone I came for an oil change and left in a new cr v touring thanks to Jessica she's been in contact with me and I'm very pleased with her and Tyrone More
by Ms Perry
Employees Worked With
Jessica
February 24, 2017
Jeffery Parham was extremely efficient, nice and patient It was a very pleasant experience with Jeffery Parham, who showed me several models and ws patient and complete in explaining all the advantages of th It was a very pleasant experience with Jeffery Parham, who showed me several models and ws patient and complete in explaining all the advantages of the model finally chosen. I would recommend Jeffery to family and friends for excellent service.. Mr. L. Chambers was exstremely nice and helpful and reinforced all the information given by Mr. Parham. More
by msemma
February 03, 2017
Great Mohammad was great! He had excellent customer service skills! I would definitely recommend him to friends and family! I had a good experience st this Mohammad was great! He had excellent customer service skills! I would definitely recommend him to friends and family! I had a good experience st this dealership. More
by CourtneyH
Employees Worked With
December 16, 2016
Jill Verbich made my day!! I went to Napoleon Honda for oil change and suddenly I remembered to follow up my aunt referral fee. I'm waiting for almost 20 mins all of the sudden I went to Napoleon Honda for oil change and suddenly I remembered to follow up my aunt referral fee. I'm waiting for almost 20 mins all of the sudden a lady approached me and asked how can I help you. She processed all my transactions she called all the persons I need to talk. Jill made my day and I'm very thankful what she did to me!!! More
by Mr smile!!
Employees Worked With
Jill Verbich
November 21, 2016
Best Experience Ever I was in service and Alvin approached me I told him I was interested in leasing a CR-V and that I wasn't ready to make the purchase that day because i I was in service and Alvin approached me I told him I was interested in leasing a CR-V and that I wasn't ready to make the purchase that day because it needed to be a joint decision with my wife there. He still went through the process and didn't rush me not once even though he knew I wasn't buying right then and there. 2 days later me and my wife picked up the car. Everything went smooth and a easy More
by Steven Crozier
Employees Worked With
Alvin Crowder
August 01, 2016
Made the Deal Thanks to Autry Phillips, Joseph Ritchie, Kim Stiehler, and Jill Verbich for their abilities to get my husband into a brand new Honda Accord. Great T Thanks to Autry Phillips, Joseph Ritchie, Kim Stiehler, and Jill Verbich for their abilities to get my husband into a brand new Honda Accord. Great Team of People. Honest Customer Service! More
by Trina Ellis
Employees Worked With
kim Stiehler, Joseph Ritchie, Autry Phillips, Jill Verbich
July 14, 2016
Disappointed Hi My name is Fahad ahsan I am a regular customer of Honda dealership at 17220 Torrence Ave Lansing, IL 60438 United States Today I went for Hi My name is Fahad ahsan I am a regular customer of Honda dealership at 17220 Torrence Ave Lansing, IL 60438 United States Today I went for my oil change and tire rotation service at the dealership and found out they did not rotate the tires they just did the oil change and charge me the tire rotation charges just because I asked for the discount my concern is that they should let customer walk out if they can't give the discount but at least don't lie to customer because when I walk in to Honda dealership I have Blind trust that I am in good hands but I do not feel that any more, now they just lost there regular customer, I live in Bridgeview but I come to get my car fixed from river oaks Honda for last 2 years I am so dissatisfied and disappointed my number is 7739810694 if you need more detail just call me Thanks More
by Fahad ahsan
Employees Worked With
Service manager
September 23, 2013
Mike in service was friendly and helpful got my oil change in and out 20 mins. Very convenient. i would recommend. Thanks I will be back in 6 months change in and out 20 mins. Very convenient. i would recommend. Thanks I will be back in 6 months More
by Tinaschultz
Employees Worked With
Mike
