Napleton's South Orlando Chrysler Jeep Dodge Ram - Service Center

My wife has taken our 2003 Jeep Grand Cherokee in many times for various service needed and we've worked with many different service reps. All the service reps at this location are knowledgeable and frien times for various service needed and we've worked with many different service reps. All the service reps at this location are knowledgeable and friendly but one stands out above the others when it comes to customer service. Kevin Palomares always goes above and beyond to insure that we are well taken care of and his level of customer service is consistent. We've never had an encounter with Kevin that wasn't 5 stars. He is definitely an asset to this dealership. We expect to pay a little more for service when taking our vehicle to the dealership but it's worth it for the expertise their technicians have and Kevin adds to the value with his exceptional customer service every time. He is a very honest representative of the service department. More

Bobby Barnett was my service advisor. I had a cruise control problem with my 2006 Sebring. It was misdiagnosed by a chain service company and another Chrysler dealership. The auto repair replaced a se control problem with my 2006 Sebring. It was misdiagnosed by a chain service company and another Chrysler dealership. The auto repair replaced a servo. The problem was not fixed. The other dealership changed a pcm for $700. The problem persisted. I came to Napleton and they correctly diagnosed the problem I was having. My main commendation goes to Bobby. He took a great deal of time researching the previous misdiagnosis from the other dealership. In addition, he was extremely knowledgeable and informed me that I should not have been charged for the pcm. It is covered under the Federal Emissions Warranty. He gave me the paperwork and information to go back to the original dealership and get that money refunded. I have never worked with someone so helpful and thorough. I will definitely take all of my maintenance issues to Napleton Chrysler and work with Bobby. I wish there were more people in the automotive business that are as dedicated to the customer as he is! More

Friendly, fast service. Staff was dependable. I would fully recommend the service department as well as the sales staff. The customer waiting area was clean. fully recommend the service department as well as the sales staff. The customer waiting area was clean. More

I wish to thank Luis Pedroza and Arsenio Quintero for assisting me with my 2004 PT Cruiser. I bought the car in to see why my engine light came on after having purchased the car three months ago from ano assisting me with my 2004 PT Cruiser. I bought the car in to see why my engine light came on after having purchased the car three months ago from another used car dealership. From the moment I arrived the staff greeted me in one way or another. From giving me direction to the service department or just in passing. Luis in the service department,took my car immediately to be looked at. He came back with a report that my camshaft senor was bad and in much need of repair. I knew taking a car to a dealership the price was not going to be cheap. They did replace my camshaft sensor and the engine light out. But the next day it came back on, I was so upset I wanted to cry. The car wanted to cutoff at times. I had to make another trip back, but in order for the car to be thoroughly checked. This time Mr. Arsenio Quintero took my car and said they needed the car most of the day to really get to the bottom of the problem. I didn't mind so much but I didn't have a way to get back in time to pick the car up by closing. Mr. Quintero told me not to worry he would deliver my car to me. It was a relief to me because I'd been stress over this whole business with my PT Cruiser. The mechanic did a beautiful job on repairing my car it runs like brand new. I waited a few days before posting my review to make sure there were no more problems with my car. Guys you did a great job. Your showroom is beautiful and clean as well. I will send my friends and family for business. Hopefully they would buy a car from you.... Thanks again for a job well done. Ms.R.Sharpe More

My partner and I have been using Napleton's service department in Kissimmee for about a year now. We always ask for Ben Martinez. He is always very friendly and helpful each time we visit. He is tru department in Kissimmee for about a year now. We always ask for Ben Martinez. He is always very friendly and helpful each time we visit. He is truly the service department's best asset. Anytime we have questions or concerns he patiently answers and/or addresses each one. David Smith Celebration, FL More

I was out of town for business and was referred to Napleton. Bobby knew I was out of town and made sure that I received the fastest service possible to get me back home on time!!! He was very professi Napleton. Bobby knew I was out of town and made sure that I received the fastest service possible to get me back home on time!!! He was very professional and made me feel like I was his only customer. I would highly recommend Napleton!!! Thanks again Bobby! More

Visited for service on my Sebring Lmtd-convertible; saw Chrys-200, it was beautiful. Mark & Sal B worked hard. 200 & I match made in heaven. Chrys-200, it was beautiful. Mark & Sal B worked hard. 200 & I match made in heaven. More

Ryan was referred to me by a friend and he was able to negotiate a great rate on the tires I need for my Jeep Patriot. I brought it in to have the tires changed and an oil change. Tony made everything hap negotiate a great rate on the tires I need for my Jeep Patriot. I brought it in to have the tires changed and an oil change. Tony made everything happen smoothly. I'd definitely come back. More

Oh my goodness, I hate car dealerships, but Mr. Barnett changed my entire outlook. He was nothing short of amazing on my visit. He supplied me with so much information regarding the maintenance and care o changed my entire outlook. He was nothing short of amazing on my visit. He supplied me with so much information regarding the maintenance and care of my car. He also paired me up with Ryan to look into helping me purchase a new car. These two were very helpful. Mr. Barnett took special care in keeping his promise to provide excellent service. I will definitely be coming here to purchase my new car, and have a completely different level of respect for dealerships now that I have experienced Napleton.This is why I rated this dealership with all 5's they deserve every credit possible to be given. Thank you so much! More

Justin was the fastest service mechanic that has ever worked on my car. He was extremely efficient. I will request Justin for all of my future service needs. Sonia is always friendly and a pleasure. worked on my car. He was extremely efficient. I will request Justin for all of my future service needs. Sonia is always friendly and a pleasure. More