Napleton's West Palm Beach Hyundai

Napleton Hyundai is inept; 4 trips for same repair. BEWARE Well, this dealership and it manager Raul Gomila have been incompetent, callous, rude and utterly contemptuous. After spending $60,000 for an Equus, Well, this dealership and it manager Raul Gomila have been incompetent, callous, rude and utterly contemptuous. After spending $60,000 for an Equus, the car began pulling right. Four alignments, four new tires, and days of wasted time and still the car pulls right. Raul Gomila told me directly that he would confirm repairs personally. Nope. Not even a call back. Ernie, the placeholder in charge of service also failed to do his job. Fred, the useless Equus guy also failed to do his job. It was only after I called Hyundai corporate headquarters and posted videos showing the abject incompetence of these 3 that Raul Gomila thought it wise to return my calls. Excuse after excuse simply reinforced his incompetence. He actually told me that my car wasn't fixed because someone had jury duty! Jury duty! Napleton Hyundai and Raul Gomila either cannot, will not or do not want to fix my car. In any case they are shockingly incompetent and the rudeness and disregard they have for my safety and my time speak volumes for Hyundai in general. I have 6 drivers in my family and 5 cars. I will never consider Napleton for anything, and neither should you. Hyundai thinks it is good and acceptable for Napleton to treat Equus customers like morons. Hyundai think Napleton is good. Hyundai thinks Raul Gomila is doing his job well. Hyundai lost my business forever. Nice work Raul Gomila, nice work. Anyone considering Hyundai should certainly look elsewhere; think twice. Think very carefully. More

Avoid this dealership I waited for Jeff the salesman to call me back with no luck. I called the sales manager Tony and only receive VM and left a message with no response. I waited for Jeff the salesman to call me back with no luck. I called the sales manager Tony and only receive VM and left a message with no response. I figured I would try one last time. I asked for a manager and got Ron. Told Ron what I wanted an that this was my 3rd Hyundai in 2 years. Ron said he would call me back in 20 minutes. Ron never called. I guess they will only see me for service when I buy my car from somewhere else. Avoid this place if customer service is important to you. More

Best Purchase Experience Ever My experience at Napleton's Hyundai was incredible! I have never ever had such a wonderful car buying experience. Sandra Lindstrom is amazing! She had My experience at Napleton's Hyundai was incredible! I have never ever had such a wonderful car buying experience. Sandra Lindstrom is amazing! She had a vehicle all ready for us when we got there based on conversations we had about what we were looking for. My husband and I pulled up and saw this beautiful Sonata sitting out front. He immediately said "I could totally see you in that", sure enough when we met with Sandra that was the car she picked out for us. She gave us so much wonderful information about the vehicle. She took her time explaining all of the features, made sure that we were completely satisfied with the test drive, I love my Sonata and I love the experience we had with Sandra at Napleton's Hyundai. I will definitely be back for my next vehicle and will recommend Sandra and the dealership to all of my family and friends. Thank you Sandra for making this the best buying experience ever!!! More

A long drive for lies and a bait and switch After three phone conversations collecting details, including a final call to confirm the car we were interested in was there, my wife and I drove 65 After three phone conversations collecting details, including a final call to confirm the car we were interested in was there, my wife and I drove 65 miles to discover it had been sold 2 days earlier. Of course they then tried to sell me a totally different car. These people are totally unethical. More

Experience at Napleton Hyundai I rate my experience at this dealership as great for the following reason. The deal we were negotiating, to lease a Hyundai Sonata, was starting to un I rate my experience at this dealership as great for the following reason. The deal we were negotiating, to lease a Hyundai Sonata, was starting to unravel due to the lower trade in value of my Kia as part of the down payment. My wife and I were ready to leave, completely dejected. But then, the GM Raul Gomila, saved the day. My wife a I really appreciated his involvement to make us happy and finalize the original deal to our satisfaction. He is a credit the company and is a compassionate and understanding person. You can be sure that we will recommend all our friends to visit Napleton if they want superb service from a great team. Allan Baumel More

Quality Customer Service + Efficiency = Best Marketing Tool! This morning, I brought my vehicle in for a routine service appointment. Jesse Garcia and Brad? (the gentleman who checks the battery) were there pro This morning, I brought my vehicle in for a routine service appointment. Jesse Garcia and Brad? (the gentleman who checks the battery) were there promptly to address my request and take care of the vehicle. Mr. Garcia has managed work on the vehicle previously, and my husband and I have found him to be a stellar representative of the Napleton Hyundai dealership. Having worked in an industry where marketing is key, I believe that the service advisor leaves a significant impression upon the customer and their perception of the organization as a whole. Mr. Garcia, as the face of Napleton, and the specialists working on the vehicle behind the scenes, have been extremely professional, courteous, knowledgeable, and efficient. I respect the quality of their work and their personal touch in handling our inquiries and advising us accordingly when additional services are required for our vehicle. As an example of going the extra mile, my car was blocked in the lot this morning and Mr. Garcia lent his helping hand to maneuver it through the service tunnel so that I could drive out safely onto the street. I commend the management team for creating a professional culture that is truly a well-oiled machine. We certainly convey our appreciation to Jesse Garcia (my husband and I refer to him as "Kaepernick") as well for his professional demeanor and sound advice. Respectfully yours, Rochelle & Steven Wolberg More

Wonderful experience fyi Karen Leone GM/Managing Partner's Assistant Napleton Hyundai WPB 2301 Okeechobee Blvd. West Palm Beach, FL 33409 561-686-7137 ext. 202 5 fyi Karen Leone GM/Managing Partner's Assistant Napleton Hyundai WPB 2301 Okeechobee Blvd. West Palm Beach, FL 33409 561-686-7137 ext. 202 561-616-7656 fax kleone@napleton.com From: Conniedee617@aol.com [mailto:Conniedee617@aol.com] Sent: Friday, June 13, 2014 2:58 PM To: kleone@napleton.com Cc: conniedee617@aol.com Subject: Fwd: thank you I am unable to send my letter to www.dealerrater.com ... perhaps you can. thank you. Hyundai Administration: I recently bought a 2014 Elantra Ltd from Napleton West Palm Beach Showroom. I am so very very pleased with my (third Elantra) and with the personnel at Napleton's West Palm Beach. This is my third Elantra, all purchased at the West Palm Beach Showroom. The salesman Charles Loomis and the managers Ron and Tony were exceptionally kind and helpful to me.. Please note, I am a senior and Charles Loomis was very patient with me and answered every question I had. He was a pleasure to deal with. Another reason I keep returning to Napleton West Palm Beach is your Service Department. They are always available to me and Mr. Clancy is also so very helpful...the service is excellent. I am sure I will enjoy my new Hyundai and will again return for my next one. Sincerely, Connie Deering More

The Best Sales Experience Ever I have been waiting for the 2015 Genesis to launch!!! I went straight to Napleton Hyundai, West Palm Beach, Red carpet treatment, knowledgeable Sale I have been waiting for the 2015 Genesis to launch!!! I went straight to Napleton Hyundai, West Palm Beach, Red carpet treatment, knowledgeable Sales Rep John Choynoyski lead me right through the decision making process! I am so grateful to have had such an incredible experience with Hyundai/Napleton. Paul Stern managed the financing directions superbly. I have gone on Facebook, Mark Elias posted my photo with the Genesis for Left Lane News, and also sent it around on his FB Page. I called in to Raul the day after I bought the car to speak on 1290 AM, have already had friends of mine in PB want to buy a Genesis too!!! I cannot thank Napleton Hyundai team enough for the incredible treatment as a client. Have anyone call me- I will be glad to be a spokes person for this Brand! Toni Lee 561-301-6234 toni.lee@corcoran.com FYI: I am an ex MB E500 owner…. More

well taken care of We were visiting WPB from out of town. While there our 2011 sonata wouldn't start. We were able to get it to Napleton and they determined it was a par We were visiting WPB from out of town. While there our 2011 sonata wouldn't start. We were able to get it to Napleton and they determined it was a part for the starter, repaired it in less than 90 minutes so we were able to get on the road and head home. It was a wonderful experience and I feel it was a very comparable price. Five star customer service! More

Best Service Department I've Ever Dealt With! I couldn't be happier with my repeated experiences with Napleton's West Palm Beach Hyundai! I've had everything from major repair work to oil changes. I couldn't be happier with my repeated experiences with Napleton's West Palm Beach Hyundai! I've had everything from major repair work to oil changes. Mike Clancy has been extremely professional, honest and fair in every visit i've had. We are in the market to replace our other car, a Toyota and Mike and his service department have sold our next car. More