Nelson Mazda Murfreesboro

One of a Kind service & salesmanship I gladly gave a 5 Star rating here because of Ben M. What a fine spirit and desire to serve. I've never dealt with a salesperson of his caliber. In fa I gladly gave a 5 Star rating here because of Ben M. What a fine spirit and desire to serve. I've never dealt with a salesperson of his caliber. In fact, the entire Hickory Hollow team was superb. Everyone was genuinely friendly and interested in making sure you made a decision that was right for you. Hands down , the best car purchasing experience of my life. I will return! Mike H. More

Honest, no sales pressure, and wonderful service! We found a 2009 Toyota Rav4 on CarGurus last night. It seemed like the exact car we were looking for. I called the dealership, because there was one We found a 2009 Toyota Rav4 on CarGurus last night. It seemed like the exact car we were looking for. I called the dealership, because there was one fact important to us, but missing from the internet ad. We needed to know if a smoker had owned it, because we have a severely asthmatic son. To most people, the "sniff" test would be weird and we would've been blown off. However, it is a crucial part of our used car buying process. We didn't want to waste our time driving to the dealership if we knew up front he could not ride in it. The lady that answered was named Nicole. She was kind, informative, and gave my request to Al. He went to the car himself and called back with the clean air results. I told him we would be there this morning. The manager Steve met us at the door with professionalism and friendliness. He introduced us to our salesman Elijah. Elijah had the best car salesman approach we've ever experienced. He was honest, helpful, never pushy, and so kind. The car was exactly what we wanted and he made the transaction so easy. Throughout the process, Elijah, Steve, and the finance manager made buying a car enjoyable. They are honest people and do incredible jobs. We are thrilled with our car. Thanks again! More

Pleasant, easy-going, no gimmicks, experience Ben M. is the Man. His fun-loving personality makes him easy to work with. Moreover, his knowledge is accurate creating an overall trustworthy experie Ben M. is the Man. His fun-loving personality makes him easy to work with. Moreover, his knowledge is accurate creating an overall trustworthy experience. The sales team was patient with us during the decision making process and once we knew what we wanted, Ben M. delivered. The car we asked for arrived just the way we described.I recommend this Dealership. More

sale with a sense of humor! At my age, I have bought a lot of cars. The sales manager remembered our name after the last buy being from 2003! Ben M. met us in the parking lot w At my age, I have bought a lot of cars. The sales manager remembered our name after the last buy being from 2003! Ben M. met us in the parking lot with no pressure and an acute awareness that we were not sure of our intentions. We drove 3 or 4 cars and spent most of the day in comparisons. My Wife and I had full intentions of buying a previously owned vehicle. Ben seemed pleased to pull out any vehicle we had an interest. Conducted enjoyable test drives, with an unbelievable knowledge of each brand that we tried. We got to know and appreciate one another and developed a fun and friendly rapport. Randy, a Manager, is always ready to do whatever makes us happy, as He also was in 2003 with our first Mazda. This guy has an inherent knowledge of people skills that are far above the average. Ben and Randy alone are enough to make any buyer want to deal with Nelson Mazda aside from the fantastic products. We bought the model off the showroom floor, that far exceeded our intentions, but in retrospect would not have had it any other way. This dealership and the wonderful Mazda products will truly "make a believer out of you." Go to Nelson Mazda in Hickory Hollow, give Randy a hard time (you will have fun) and then ask for Ben to complete the transaction! More

Great I've came here twice for a car and they always have great coustmer service and they do there best to find a car and there nice employees. I've came here twice for a car and they always have great coustmer service and they do there best to find a car and there nice employees. More

Very thorough, patient, professional and honest. The values that Ben and this dealership demonstrated are to be commended. Everyone seemed genuniely friendly with warm welcomes. The test drive was The values that Ben and this dealership demonstrated are to be commended. Everyone seemed genuniely friendly with warm welcomes. The test drive was lengthy and comprehensive in a good way and the entire environment was no pressure from beginning to end. These people live out their values in the way they treat their customers. I appreciated their boldness with their values and ethics. They aren't afraid to be different as they are closed on Sunday and play uplifting music. The place was clean with a comfortable environment. Ben is the one to go to if you are looking for a vehicle. And when you leave you will have made a friend too. More

A great first impression of buying from dealers The staff was very helpful and were happy to answer any questions I had. This was my first time purchasing from a dealer and I was pleased to see that The staff was very helpful and were happy to answer any questions I had. This was my first time purchasing from a dealer and I was pleased to see that the process was much less complicated than I expected. I never felt that the staff was out for anything other than to see me get a vehicle I was happy with and could afford. I left happy and in the most comfortable car I have ever owned. More

GREAT BUYING EXPERIENCE FROM THE MOMENT WE WENT IN THE DOOR WE WERE TREATED VERY FRIENDLY BY THE STAFF AND THERE WAS NEVER ANY HIGH PRESSURE SALES TACTICS. FROM THE MOMENT WE WENT IN THE DOOR WE WERE TREATED VERY FRIENDLY BY THE STAFF AND THERE WAS NEVER ANY HIGH PRESSURE SALES TACTICS. More

Very trustworthy and friendly The salesman Ben was great and very patient, he spent the whole day working with us. Randy and Kenny were awesome as well. Where we were a little let The salesman Ben was great and very patient, he spent the whole day working with us. Randy and Kenny were awesome as well. Where we were a little let down at was when we were waiting on our counteroffer to be accepted, we were ushered into another room by the finance manager and was asked to start signing paperwork. We hadn't agreed to anything or been told what the final numbers were yet, even Kenny was a little surprised that we didn't know what our numbers were. We eventually agreed with the final numbers but would have liked some time to think it over before we were put into that position. Also we bought a fairly new car, it only had 15k miles on it, but did not receive complimentary services that usually come with car buying (i.e. full tank of gas and car detailed). Instead the car was a little dirty and the fuel tank was under half full. We were told that that the detail shop was closed for the day (understandable considering it was after 5pm on the fourth of July) and that fuel was for new car buyers. I have gotten both of these services anytime I have ever bought a car, even from a buy here-pay here. These are really minor complaints though in comparison with the service we received but useful criticism if you want the car buying experience to be truly exceptional. More

recent purchase Bill and Randy were great to work with. You had the car we wanted and make us a great deal. will do business again when the time is right. very happy Bill and Randy were great to work with. You had the car we wanted and make us a great deal. will do business again when the time is right. very happy with her new car. More