Nelson Mazda

DO NOT PURCHASE A USED CAR FROM THIS DEALERSHIP! We purchased a 2016 Infiniti Q50 in mid-April with a warranty, and our experience has been nothing short of a nightmare. 5/5: Towed to the deal We purchased a 2016 Infiniti Q50 in mid-April with a warranty, and our experience has been nothing short of a nightmare. 5/5: Towed to the dealership after the check engine light came on and the car went into limp mode on the highway. No service was recommended or completed. Light was reset and we picked up. 5/14: Check engine light returned. Camshaft sensor was replaced. The tech drove the car 50 miles but still noted ongoing concerns in report. Light was reset and we picked up. 7/26: Check engine light again. Throttle bodies were swapped. We instructed to see of light cam on again (that would clearly identify the problem). Light was reset and we picked up. 9/15: Check engine light again. Car went into limp mode and the battery died. Battery was swapped, codes were cleared, and they're now holding our car hostage. No repairs have been made, and it remains at the dealership with them wanting to additionally charge to diagnose an issue they have already identified. The car has been in the shop more than we have had it in our possession. As a small business owner in the area, I am asked daily for recommendations on local businesses to work with. I will not be recommending this dealership to anyone. I also love leaving positive reviews, and if you look at my Google review history, you’ll see that I have left tons of 5-star reviews for many local businesses. We expected a dealership to stand by their vehicles and warranty—this has been the opposite. Avoid this dealership if you value your time, money, and safety. More

Colby made our purchase so smooth. We are grateful for his professionalism and assistance. We would certainly do business with him again. We are grateful for his professionalism and assistance. We would certainly do business with him again. More

I had the best experience at Nelson Mazda! Eamon went above and beyond for me and my daughter! This is the second car we have bought from Eamon. We will definitely be back and am referring any Eamon went above and beyond for me and my daughter! This is the second car we have bought from Eamon. We will definitely be back and am referring anyone looking for a car to reach out to him! Thank you! More

Logan Mccool, went above and beyond having my vehicle picked up and serviced and returning my vehicle way before promise time! I will use him as my service advisor every time now for my Nissan Altima! Th picked up and serviced and returning my vehicle way before promise time! I will use him as my service advisor every time now for my Nissan Altima! Thank you again Logan! More

The buying experience was really great at Nelson Mazda. The sales person was very informative and did a really great job of explaining everything and just making the whole process a lot easier. The sales person was very informative and did a really great job of explaining everything and just making the whole process a lot easier. More

Aaron Humphrey from Nelson Mazda was friendly and very knowledgeable answered all question and thoroughly explained everything knowledgeable answered all question and thoroughly explained everything More

Started out undecided on what I really wanted and needed in a car. After several weeks, made the decision to go with a Mazda. Thankful for Jonathan's help and patience. in a car. After several weeks, made the decision to go with a Mazda. Thankful for Jonathan's help and patience. More

I just bought my second vehicle from this dealership. They have exceptional service in both their sales department and the service department. They have exceptional service in both their sales department and the service department. More