There for a purchase of a new CX-5 with wife. Not my first time purchasing new and had done research over fair price and options desired. The process was fine/friendly until price negotiations started. My first offer was described as "insulting" (despite being around $250 from the "truecar/CR" fair price) and they played hardball the whole way. About 20 minutes after I put down my highest acceptable offer, which they rejected, we decided to leave. Suddenly they wanted my previous offer. Too late. Everything from negotiation on was very much "old-school stealership" playbook. Pressure and hard-ball pushing...loved the "fees" line in the proposal...salesperson couldn't explain what that was for (not to be confused with documentation fee, etc). Alternated regularly between sales person and his "manager". Thankfully we walked out and purchased out-of-town (In Norman, OK) the exact vehicle we wanted at much better price. Our "Out-the-door" price was $1000 less (including the extended warranty!) than the best that Nelson Mazda would work with. Never again. Go elsewhere....the Mazda place in Norman, OK was much, much better.
I Recommend This Dealer:
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