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New Brighton Ford - Service Center

New Brighton, MN

4.7
221 Reviews

221 Reviews of New Brighton Ford - Service Center

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January 13, 2025

Purchased vehicle with check engine light on assured they could get it in to get fixed quickly. It has been 4 months, vehicle not fixed and have been driving a rental car for 2 of the 4 months. Terrible comm More

by macerpenbach
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Fantastic service as always-bring multiple vehicles-ordered a new truck here also. Thanks for all your help More

by erickromah85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Wahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2025

Orlando and team did a great job addressing the items that needed to be fixed, as well as communicating the timeline of the repairs. More

by tmorty30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
January 04, 2025

Great Sales and Service Department. Would recommend New Brighton Ford for all you vehicle needs! More

by MANGSTMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

Brad was very knowledgeable and had everything ready for me to close so it went smoothly and quickly. More

by john@paintingbynakasone.com
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2024

Very good service and very respectable in dealing with the elderly, even though we are very hearing impaired. More

by ylafsar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2024

Efficient, reliable, best value for the money. They’re knowledgeable, have parts readily available and the techs are highly qualified to accurately perform the repairs. More

by kokomo4ever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack coordinated everything; he would know who else helped make it all happen. , Jack Hackman
December 24, 2024

I stopped by the service department to make an appointment to have the tires air pressure on my Bronco checked, I could not get the service light to go off, even after I put air in the tires. I wa More

by GJORNELAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was a lovely young lady from scheduling that took very good care of me, unfortunately I do not remember her name.
December 23, 2024

I had another great experience, the staff is friendly, they made this an easy process and I love my vehicle More

by dschweitzer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2024

Was good to deal with and I appreciated the drop off service. Still was more expensive than I anticipated. Truck was returned to me and the step up boards refused to go all the way up. Was working when More

by lrharsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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