New Century Volkswagen - Service Center

I'd like to share my experience with New Century Volkswagen, and it's a tale of frustration and disappointment. I recently had my VW ID.4 towed to New Century Volkswagen due to a car issue caused Volkswagen, and it's a tale of frustration and disappointment. I recently had my VW ID.4 towed to New Century Volkswagen due to a car issue caused by a power surge from Electrify America. What followed was a series of mishaps that left me thoroughly dissatisfied with their service department. Firstly, they informed me that my car was out of warranty and advised me to file a claim with my insurance company. I signed off on the diagnostic process. To my dismay, they then insisted on waiting for my insurance adjustor to visit before running the diagnostic, causing unnecessary delays. However, things took a turn for the worse when I was told by Alex Olivares that they couldn't proceed until Volkswagen's crew conducted their inspection. This misinformation not only wasted my time but also misled a Volkswagen representative who was under the impression that the diagnostic had been completed. My attempts to contact Leon, the manager, went unanswered until my car issue was escalated by VW's corporate office. It was only then that Leon finally reached out and apologized for the delays. To make matters more confusing, he claimed that a diagnostic had been run, contradicting what Alex had previously stated. At this point, VW's corporate representative intervened, requesting that the dealership provide me with a loaner vehicle, as my ID.4 was still under warranty. Initially, Alex told me that no loaner was available, but miraculously, one materialized after I escalated the issue with corporate. Finally, my car was returned to me with a report, but I was met with resistance when requesting the full diagnostic report with all the issues. Alex seemed unwilling to email it, insisting on printing it instead, which he did with hesitancy. To add insult to injury, I noticed that my car had acquired more scratches during its time at the dealership. While it's true that I had some minor scratches before, the additional damage was most likely caused by how closely they parked the cars. In hindsight, I deeply regret towing my car to New Century Volkswagen. I initially heeded the advice of a VW representative who suggested this dealership, but I wish I had taken my business elsewhere. I am leasing from the Woodland Hills location, and their service department has proven to be far more reliable. I urge anyone considering New Century Volkswagen for service to think twice and read other negative reviews. Their Yelp page has a rating of just 3/5, indicating that my experience is not an isolated incident. It's essential to choose a dealership that values your time and treats your vehicle with care. In my opinion, New Century Volkswagen falls short in both regards. More

Been a faithful customer since 2003. The door lock mechanism failed on my 2015 Tiguan. The initial quote was $786. After diagnosis, the total was $893! Very expensive compared to other d The door lock mechanism failed on my 2015 Tiguan. The initial quote was $786. After diagnosis, the total was $893! Very expensive compared to other dealerships. Service also wanted to replace the serpentine belt, an item that would take a qualified mechanic less than 15 minutes to perform at an inflated cost of $253 (charging an hours worth of labor). Seriously? Here's the rub. They were willing to give me a 10% discount if I purchased both services. When I declined the belt service, there was no discount available. Loyalty means nothing to New Century VW. Three vehicles purchased and countless services later did not garner any favorable results. Avoid this dealership. Their bottom line is not customer loyalty but profit. And to top it off, upon pickup, my car was not even vacuumed/washed. Go somewhere where they know your name and appreciate your business. More

We took the car to New Century VW for a recall that we had received on the car. Alex even informed us about a free oil change and also some other free services that our car qualified for. He took care of had received on the car. Alex even informed us about a free oil change and also some other free services that our car qualified for. He took care of the car and it was ready to be picked up in less than 4 hours! Thank you for the amazing experience! More

Worst encounter I have ever had a car dealer ship. They lied to me about having a car in stock to get me to drive 40 mi to get here. Once I was there I was told they didn’t have the car Andy hen was narrat lied to me about having a car in stock to get me to drive 40 mi to get here. Once I was there I was told they didn’t have the car Andy hen was narrated by manager Bob Morfin. Bob accused me of being responsible for their misunderstand then after I told him that wasn’t appreciated and was leaving yelled “”Jesus” as loud as he could across the sales floor. This even was awful and bob should try a different job. Don’t buy a car here More

I have previously bought a car at this dealership thru broker Century Auto was somewhat pleased how fast everything was processed but recently I brought my daughter again to buy her car we were offered a broker Century Auto was somewhat pleased how fast everything was processed but recently I brought my daughter again to buy her car we were offered a VW Tiguan that they claimed it was only for test drive so it didn’t have a lot of miles on it but we didn’t even have the car for a month .. and it’s started shaking and making a doing like it was about to break down we contacted the sales guy and he called the dealer to have it checked the sos modem was malfunctioning as well and every single time they want to keep the car for days and they would say car is fine, we took it back and took pics of problems displayed on dashboard and it said it needed oil change, We left the car for two days for them to do the work needed we got the car back with stains on back seat, dirt in the trunk just like if they use it for something else and someone’s shirt left in the trunk. I don’t understand why they are selling a car that hasn’t even been inspected or serviced before selling it to customers!! It’s been three weeks and haven’t even received a response from the several messages left for the service department manager as well as the manager at the dealership. After so many messages still haven’t received a call. I’m so disappointed at the service and the way they manage their screw ups!! Don’t buy your car there!!! You will be disappointed and waste your time with this people!! More

extremely expensive and often incorrect repairs we bought our VW Turbo beetle brand-new in 2012. We somehow believed that only a VW dealer should work on the car when it needed servicing. We brought we bought our VW Turbo beetle brand-new in 2012. We somehow believed that only a VW dealer should work on the car when it needed servicing. We brought it to new century, Volkswagen. Each time we had to commit to paying $150 to have the car looked at, and as an incentive to pay their inflated repair prices, the money would be credited back to the cost of the repair. Even simple repairs required us to leave the car. There for days and rent a car in the meantime. As I look back. Many of these repairs didn't fix the original problem that we brought the car in for and we had to bring it back, leave it and rent another car. Our service guy Pedro always had an excuse and apologies for the poor mechanical work done by his technicians. They are the epitome of inflated Dealer costs and undependable service. Do yourself a favor and find another dependable Volkswagen mechanic. More

Amazing service. I have a 2015 Jetta and my car service only here. The techs are always very helpful with my questions and make sure my car is in perfect condition. I have a 2015 Jetta and my car service only here. The techs are always very helpful with my questions and make sure my car is in perfect condition. I'm thinking of getting a new lease for a new Jetta and Oscar Garcia who I met while I was visiting the dealer for service, showed me the new lease options and that's when I got so excited to know I could trade in my car. I would definitely recommend this dealer. More

My beetle has 270000 miles thanks never missing my 5000 mile service. Pedro Silva is an excellent service rep, bends over backwards, knowledgeable and honest. 15 years of stellar service, all I can say i mile service. Pedro Silva is an excellent service rep, bends over backwards, knowledgeable and honest. 15 years of stellar service, all I can say it takes an xxxxxxx to know an xxxxxxx, so don’t give that review an ounce of credit. Treat people like gold and they will do the same. Not ET, just a look alike.You bleep me but not the big A..Hole’s comment? Now I am pissed! More

piece of crap dealer with its workers I drive their top of the line 66k touareg tdi executive, and what an xxxxxxxx to treat a customer in such a way. I turned in my car for a service for I drive their top of the line 66k touareg tdi executive, and what an xxxxxxxx to treat a customer in such a way. I turned in my car for a service for front steering wheel noises, which they did not even provide or asked to give a rental car to make the customer happy as its not my fault their car is not as its supposed to be. It has been 2 days and I have not gotten nor received a call regarding an update. I really need a car and this as s holes are not responding. First I called and spoke with someone that said your car is handeled by Pedro, and he cares less about everybody and he left. What a professional way of talking with a customer. Then told me that he will find out and call me back which he never did, It had been one hour I am trying to talk with someone at the dealership from service to business office to managers of the dealer. All they do is transfer the calls and put on hold. Nobody is answering to find out the status. Bunch of crap working together. I had owned 3 cars by them and will not get it anymore. Shame on everybody. More

Vehicle Malfunction When I purchased my 2012 Volkswagen eos on August 2,2014 two weeks after my purchase my convertible top was giving my an error whenever it would close When I purchased my 2012 Volkswagen eos on August 2,2014 two weeks after my purchase my convertible top was giving my an error whenever it would close. I took it to NEW Century Volkswagen where i purchased it they said they fixed it , the next day I had the same problem i was furious to know that they didn't take my case seriously being the place I purchased my car from. So I had to drive ALL the way to to Glendale from Palmdale. I took it back told them that they didn't do anything to fix it, they apologized , plugged my car in the computer no errors where giving just that my switch from the driver window was no replaced . The service MANGER himself said that "this window switch should have been replaced when the certification process was being done before the car was placed for sale" that made me think then was the world auto certification process made effectively or just in a hurry to sell the car. My problem has been going on for 5 months now and no repairs has been made by the dealership . I've taken it a couple of times, The first time I took it Ardash Avakion gladly gave me a rental car knowing that i was 20 years old , under the legal age of renting a car. I didn't know that until the third time i went , they were going to give me a rental car but i am not in the age range they later explained that i am not in the age range to legally rent a car, i was confused to why they gave me one last time. So after wasting my GAS money and time from going to Glendale back home to Palmdale, I took my car to Antelope valley walkswagen the first time i took it they where able to figure out the problem i was surprised and upset to know that New Century volkswagen was unable to figure out the problem the first time . ON top of that i have numerous times asked them to give me a 112 inspection copy of my car, and they have always said yes we will send it right away and I still haven't received it. I need to make sure that I actual bought a certified car from New Century Volkswagen. If i didn't then they sold me a car with problems , and they knowing it. I still haven't had my car fixed, its going to know 6 months this IS NOT OKAY ! Ive been waiting on Antelope valley volkswagen and they are waiting on the Region case manger at the volkswagen to give an okay on my top and truck that WON"T open or close at all now. This will be the last time i EVER purchase a VOLKSWAGEN from New Century Volkswagen on 1220 s. Brand Blvd glendale ca 91204 . I am no even sure that they sell certified cars they probably just do a quick check to sell the cars and get their money. Such a disappointment ! More