New Country Audi Greenwich

I have using the service department of the New Country Audi for years, since it's very conveniently located for me and there are very few alternatives available. However the service is just beyond bad. Th Audi for years, since it's very conveniently located for me and there are very few alternatives available. However the service is just beyond bad. They can tell you they fixed and tested, and after you get the car you see the problem right where it was. They can simply forget about your car. They can forget to assemble it back properly... I could go on and on. When you speak with them, they would apologize and promise to make it all up... And the next time the same story repeats again and again. More

I am the owner of more than one Audi and all I can say is that I never have had good experience with New County Audi for any service job, repair or warranty issue on my cars. I think xxxxxxx can be trained t that I never have had good experience with New County Audi for any service job, repair or warranty issue on my cars. I think xxxxxxx can be trained to do a better job than the 'trained auto technicians' they have working there. Not only do they do sloppy work, they charge an arm and a leg for it as well! More

I have leased 5 cars from New Country - three A4s and two Q7s. Over those ten years, I have consistently been pleased by New Country's level of service and professionality. As a testament to that, when I mo Q7s. Over those ten years, I have consistently been pleased by New Country's level of service and professionality. As a testament to that, when I moved from Greenwich, CT to Boston, MA, I stayed with New Country when leasing my last two cars. I did so because when I considered using a local Boston dealer I quickly saw the difference between my New Country experience and that with this other dealer. In sum, New Country employees (both sales and service) were more responsive, friendly, and (most importantly) knowledgable about Audi products. Also, when I experienced a manufacturing issue with an A4 several years ago, New Country (and Audi for that matter) were excellent in helping me navigate and eventually solve this issue. Both New Country and Audi turned what could have been a negative customer experience into an experience that increased my loyalty to the brand. My family and I will continue to drive Audis, and use New Country, for many years to come. More

Went in November for service and to fix a track issue with convertible. Work was performed and paid for, once the nice weather came we took the top down and the track was in the same condition as when it with convertible. Work was performed and paid for, once the nice weather came we took the top down and the track was in the same condition as when it was dropped off. Called the dealership to be told that they would not stand behind the work they provided and they would charge an additional $650 plus labor to fix the problem that was already paid for More

Dave Delaney the service manger was very unprofessional. I was working with a girl, i think her name is Tosie, and she did not have a clue on how to understand my complaint. I was recommned by a freind "jef I was working with a girl, i think her name is Tosie, and she did not have a clue on how to understand my complaint. I was recommned by a freind "jeff" who says New Country and David are the best. Well they are not. All they care about is how much money they can take from you. Iwould never, ever recommned this dealership!! More

6/12/2011 I've written this up so that anyone googling 6/12/2011 I've written this up so that anyone googling for a review of an experience at New Country Audi of Greenwich can get the real lowdown. Thi 6/12/2011 I've written this up so that anyone googling for a review of an experience at New Country Audi of Greenwich can get the real lowdown. This is not an opinion piece but rather a statement of all the facts. Here's what happened to my 2001 Audi S4 in June of 2011. My Audi S4 had just hit 80k miles, and was due for servicing. There was a factory recall so I decided to take it to the dealership instead of to a local independent mechanic. I made an appointment for 2 weeks in the future on a friday morning at 7:30am. I decided to drop the car off the night before so that there was no risk of my car arriving after the scheduled time. On friday I didint hear anything from them until 3pm in the afternoon stating they overbooked and would not be able to get to my car. I asked them how long it would take them to finish and they said they wouldnt be able to get to it before monday at the earliest. This is some very poor planning but i figured i'd give them the benefit of the doubt. I asked if it was ok if i picked up the car tommorrow (ie saturday) and they said it was fine. I went there saturday at 12:30 and spoke with the receptionist. She was quite nice and rescheuled me to a date in which I could actually get a loaner this time. I was fine with this. I'm pretty sympathetic and understand that these things happen. The next part is where I lost my compassion. They called down for my car, and I waited about a half hour before they came back and saif they couldnt find my car!!!! I walked the whole facility with them and they couldnt find it. We ended up calling the police and filing a police report. They had no loaners so I had to get a ride home from my wife. I spent all of saturday and sunday worrying about my car. I was freaking out because that car was my baby! Her and I have been together for years! On monday the service manager calls me up to tell me they found my car. They "accidently" sent it to their local body shop in port chester. Apparently there was an indentical year and color S4 which should have gone to the shop instead of mine. I told them that since my car was already there to give me a loaner and do the work on my car. I went by monday afternoon and picked up a loaner whicle my S4 remained with them. I told them I expect to be properly compensated for this screw up. I get a call the next day stating that I needed $8000 worth of work. What a ridiculous estimate! The book value on the car is $10k. Now I do realize that a car at this age/mileage has some work on the horizon. For instance part of the quote was to replace the timing belt. That's fine and to be expected. Instead of adding a replacement of the water pump to this estimate it was an additional piece of work with considerable time estimated against it. There were also estimates for upper control arm, lower control arm, etc. Pieces that should be grouped together but they didin't. Long story short...they should have offered some proper compensation for their major screw up, but instead they offered nothing. All I got was a loaner for a few days. I told them that with 8k worth of work on a 10k car that I would consider getting a newer one. (I was still giving them the benefit of the doubt here). They called me back 2 days later to say that since they knew about all that was wrong with my car they would offer me $3500 as a trade in !!!!!!! That was the final straw. How insulting is that?!?!?!?!? Don't do me any favors! I told them to just change my oid at their expense and give me my car back! I'm done with them! I took the car to an independent mechanic who verified everything they said needed to be replaced, however the cost was SIGNIFICANTLY lower. I'm not just talking about the hourly rate but mainly the cost of the parts AND the number of estimated hours. They could have offered to replace the components for me at dealer's cost. They could have offered to cut me some deal on the work! They could have offered a great tradein and a great deal on a new car. They did nothing to smooth over the situation. I had been considering replacing her with a newer car since I don't want to be bothered with massive upcoming repair bills and parts replacement (will also need new tires, new brakes, etc soon). If they treated me right I would have bought a new Audi S4...but they didin't! I'm putting down a deposit on a new BMW this week! I hope anyone googling for a review of their dealership finds this information. I highly advise you to go to Audi of Fairfield, Danbury, or anywhere else instead of New Country Audi of Greenwich. More