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New Direct Chrysler Dodge Jeep Ram
Wytheville, VA
23 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 23 reviews
July 14, 2017
Horrible Service Department The service department at Direct Dodge in Wytheville, VA is highly incompetent. The service manager, Matt, is over confident and condescending in his The service department at Direct Dodge in Wytheville, VA is highly incompetent. The service manager, Matt, is over confident and condescending in his attitude towards customers, especially women. He refuses to admit or apologize when a mistake has been made. We have purchased numerous new vehicles from Direct Dodge in the past. Mr. and Mrs. Greever, Mr. James Jones, Marcus and Shawn in the sales department are great. However, it would be great to be able to purchase and maintain a vehicle at the same dealership. Because of the poor service we have received at this dealership we will now be driving an hour or more for service and will not be purchasing another vehicle here unless the service department has a lot of changes. We have had our Ram in numerous times for warranty issues. Each time we have been in with Matt as the service manager we have had to return to have the same issue worked on again because it wasn't fixed correctly the first time or when fixing one item they messed up another. Each time Matt will say he has personally gone over the issue and it looks great-only to look over ourselves and see that it isn't fixed at all. It is infuriating to say the least. More
by Adatkins07
Employees Worked With
Matt Tickle-Horrible!
June 22, 2011
I have bought one used car and two new cars from Direct Dodge. My experiences with the sales and finance team was excellent. Roxanne and James worked closely with me to get the car I wanted at a price an Dodge. My experiences with the sales and finance team was excellent. Roxanne and James worked closely with me to get the car I wanted at a price and finance plan that worked for me. Angie in service has always been helpful when I had a question about service or my warranty. In addition, I have sent friends and family to Direct Dodge and they have been happy with their experiences as well. Awesome place to buy a car! More
by pkrocket
Employees Worked With
James, Roxanne and Angie
June 21, 2011
Have purchased 3 vehicles & had vehicles serviced regularly at this dealer. Never had a problem with anybody. Always helpful and professional. Can't imagine the reason for the bad reviews. regularly at this dealer. Never had a problem with anybody. Always helpful and professional. Can't imagine the reason for the bad reviews. More
by 1001rv
Employees Worked With
James, Angie,Steve
