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New Rochelle Toyota
New Rochelle, NY
391 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 391 reviews
May 13, 2025
Travis was a brilliant help, a great pleasure to work with. Very pleased with my interactions with the whole team, including John the Financing Manager. Very honest professional. with. Very pleased with my interactions with the whole team, including John the Financing Manager. Very honest professional. More
by Max
Employees Worked With
Travis Short, John Cheung
May 12, 2025
Terrible Experience – Stay Away from Fernando and His Manager Herrick Vega I had one of the most frustrating and disappointing car-buying experiences with Fernando and his manager, Herrick Vega. I was Manager Herrick Vega I had one of the most frustrating and disappointing car-buying experiences with Fernando and his manager, Herrick Vega. I was in the market for a Toyota Grand Highlander Black Hybrid, and they were one of the few dealerships expecting this model. I was told that if I left a deposit, they would guarantee I’d be first in line for the vehicle. They assured me—multiple times—that once the deposit was made, the car would be mine and I’d be the first to get a call when it arrived. Well, I left the deposit, and guess what? The car arrived—and they sold it to someone else. Apparently, someone was “ahead of me,” despite all the promises Fernando and Herrick made. That was the first betrayal. Then came the second: getting my deposit back. I requested my refund on April 7, and Fernando said I’d have it back in 3–5 business days. It’s now May 12, and I’ve received absolutely nothing. No refund. No call. No response to my texts or messages. Just complete radio silence. This is unacceptable. Unprofessional. Dishonest. If this is how they treat paying customers, I can only imagine how they handle everything else. I would strongly urge anyone considering buying a car here to look elsewhere. Empty promises and zero accountability. More
by Francisco Perez
Employees Worked With
Herrick Vega and Fernando
May 11, 2025
I received my car through Travis Short. It was a very pleasant experience. He was very patient, answered all our questions and was a gentleman. My wife and I were very pleased with him. It was a very pleasant experience. He was very patient, answered all our questions and was a gentleman. My wife and I were very pleased with him. More
by Lombardo555
Employees Worked With
Travis Short
May 08, 2025
Travis Short made the process really easy and comfortable. Very friendly, attentative with great communication. No rushing, no long wait just get in, get whats perfect for you and get out. I h comfortable. Very friendly, attentative with great communication. No rushing, no long wait just get in, get whats perfect for you and get out. I highly recommend! More
by Steve
Employees Worked With
Travis Short
April 02, 2025
Terrible experience with Sales and Finance here. They are extremely dishonest. We made a deal on a car and put down a deposit while we worked out financing from our credit union. We informed them it They are extremely dishonest. We made a deal on a car and put down a deposit while we worked out financing from our credit union. We informed them it would take 3 days and the person we met with implied that was fine. On the day we got our loan and everything finalized, transfer money from bank accounts and were 100% ready to buy the car. The sales person called and said our old deal was being thrown out because it "expired" and the new price of the car was thousands more than the old advertised price. We walked away and will NEVER go back. I would not recommend this dealership to anyone. They wasted our time and caused us to take out a loan that we now don't even need. You deposit means NOTHING and they can still change the price even if you signed paperwork. They are scammers with zero integrity. More
by turneys2
Employees Worked With
Marwa Khushbu
April 01, 2025
Travis Short made the entire car buying experience very pleasant! Travis was both professional and friendly. The entire process of negotiating and working out the purchase details was quick and straightfo pleasant! Travis was both professional and friendly. The entire process of negotiating and working out the purchase details was quick and straightforward. He worked with an excellent team - Mohammed Mulla and Darnell Duckett (finance). Travis was also able to find the 2 new vehicles in record time given this market. This would be the 5th Toyota my family has purchased from New Rochelle Toyota and again the salesperson made all the difference. More
by harrison.tsuji
Employees Worked With
Digital Air Strike
March 10, 2025
Awesome customer service, everyone was friendly there, Travis & Robert were very nice and informative & helped me get a car I am more than happy with, I left with my new car feeling confident. Travis was Travis & Robert were very nice and informative & helped me get a car I am more than happy with, I left with my new car feeling confident. Travis was amazing, he helped me so much and answered all my questions. From coming into the dealership to leaving the service was impeccable all throughout. I highly recommend this dealership and would continue my services with them. More
by Kimberley B
Employees Worked With
Travis
February 26, 2025
I am usually cautious with reviews. I was handled well by the trio of Travis Short, Aaron Tejada and John Cheung a happily satisfying and diverse group from different backgrounds with I was handled well by the trio of Travis Short, Aaron Tejada and John Cheung a happily satisfying and diverse group from different backgrounds with one goal to make the customer happy. In a perfect setting I should.have come here first! Thank.ypu guys! More
by LisaMariebonaparte
Employees Worked With
Travis Short, Aaron Tejada, John Cheung
