New Rochelle Toyota

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of New Rochelle Toyota:
Worse dealership ever, I'll make this short
Highlander 2008 36000 miles Certified 2wd v6 5 seater (Brand New like 28)
Price 22000 told me cannot lower the price
Told me I had to pay an extra 1300 for certification
plus an extended warranty would cost 2500 more.
Total price 25000 plus 2500 plus tax = major ripofff!!!!!!!!!!

DO NOT GO THERE!!!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of New Rochelle Toyota:
on aug.23,2009 i went to the used sale department to see what cars was on sale. we saw a 2009 camery for a good price. we got the paper work done and had the car insured the same day but it was but it was sunday and they were having problems getting in touch with bank after 4 hours. they told us to come back tommorow we did and asked us to bring more info,we did. one week later they call us to come and pick the car and showed us a different cas because they sold the one we wanted. we also gave them a check that was deposit to there bank. we left with out a car and have to wait 3 weeks for a return check. New Rochelle Toyota's "SUCKKKKKKKS", dont go there.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of New Rochelle Toyota:
I went to the New Rochelle Toyota dealershiop yesterday to get information about a Highlander SUV and if the price was right I would buy the vehicle. When I first arrived at the showroom I had to go to another manager to hlep get me some assistance from a saleperson--everyone seemded to be having breakfast. I met a salesperson and explaind to him exactly what I wanted. It took me 50 minutes of total frustration to get some kind of repsonse from this person which was not complete. This salesperson provided me with a customer work sheet with three numbers on it, no specificity. Upon leaving, a manager followed me out the door, into the parking lot, and quired me about me problems. I advised the manager that I could not believe the ineptness of the personnel in this dealership and then I went my car. This manager,( name unknown but good description ) is a short puggy overweight unattractive man who wears glasses and has a beard, started to curse me with F's and Pr--K language, kicked my car, and then demanded that I get out of my car to fight him. He then yelled a few more epitachets of horrible language and I left quickly. I was afraid this short overweight bearded manager was going to kill me. I was waiting for him to pull a gun and start shooting. I actually thought I was being confronted by a '' Postal Worker '' situation. I called the Toyota Corporation to register my complaint and advised them of this most HORRIBLE, HORRIBLE HORRIBLE experience and noted my personal fears in dealing with this store manager. There is more but I don't have the space to continue to writing.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of New Rochelle Toyota:
I would never, never go to this dealship. We put a deposit down on a car and was told that it would be about a week for is to come in. After a week went by we called 3 times and i gues Mr.Jones is a very busy man and never called us back. After 2 weeks and no call back we talk to a manager and was told it that the car would be in the next week. Well, its been 3 1/2 weeks and we are still waiting. And Mr. Jones still has not called us back.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of New Rochelle Toyota:
This is the 4th and last time I deal with New Rochelle Totota. There service department is poorly run, expensive and time consuming. I called to find out if they have any sales on tires, I need four new tires for my car. They had me on hold for over 15 min. Then when they did come back on the phone they asked me why I am calling, therefore they forgot I was on the phone. Another experience I had was where they charged me $400 in labor to change my oil and my front brakes. The parts were only $200 and I had to leave the car there for 6 hours. I am so unhappy with them I will never purchase another vehicle from them or service my car there. Over the past 5 year we have purchased 3 cars from them, never again!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of New Rochelle Toyota:
my budget was like $12,000 and i didnt really have excellent credit. everywhere i went, sales people asked me to put a lot of down payment and all that. and i told them i dont have much to put like that. so when i went to new rochlle toyota, the manager steve was a nice guy. sales guy chaka showed me some nice cars, and i ended up buyin a nice red camry. my payments were not bad at all. they understood my situation, and helped me. they didnt waste my time. i am glad i went there.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of New Rochelle Toyota:
I loved the way they treated us. I went with my husband to buy a car. This young gentleman was very patient, and answered all the question we had. We didn't buy the car the same day. But we bought the car at the end of the month. He did not push us to buy the car, neither did the sales manager. Everyone was very helpful.

I love my Toyota Prius which I bought from them. I would recommend this dealer to anyone who wants to be treated like a guest. The gentleman who did the bank document work was very helpful. He explained all terms and conditions before we actually signed any contracts.

Great people, great service.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of New Rochelle Toyota:
STAY AWAY FROM THIS DEALER
CROOKS
I went to this dealer to buy a camry and was treated terrible
the saleman offered me a deal
here is his deal
IF I GAVE HIM $100.00 CASH HE WOULD TAKE OFF $500.00
ALTHOUGH IT SEEMS LIKE A GOOD DEAL I FELT IF YOU WOULD ROB FROM THE STORE YOU WORK FROM YOU WOULD ROB A CUSTOMER.
I TOLD THE MANAGER AND HE LAUGHED.
STAY AWAY

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of New Rochelle Toyota:
BE CAREFUL WITH THIS DEALER. They cheat you all the way from negotiation to buying the car. They took my initial advance and then we realised they are cheating and did not want to buy the car, but they refused to give the amount back, that way you are forced to buy from them. They took the advance from me saying they would refund the money if I decide not buy the car. I finally had to buy another car from them. So I took delivery of the car and later realised they did not intall the loJack which I paid them. The sales receipt also said they had installed the LoJack. They told me it was installed and the location they wouldnt let me know. Two days later the guy from Lojack company called me to intall the LoJack. I am yet to discover what else they cheated me on.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of New Rochelle Toyota:
Be careful of their leasing department. They will try to hide money and then yell and scream at you to intimidate you into purchasing the vehicle and signing the paperwork. <br>The deal was made at 5pm but they kept us there until 10pm hoping that we would be to tired to pay attention to the leasing agreement. Once we kept finding mistakes, they tried to hide the money elsewhere. They even used a 12,000 mile leasing agreement instead of a 15,000 mile agreement with the excuse that they did not have any more 15,000 papers.<br>Walking away from the deal (with the car prepped, plates and ready to go) was the smartest thing I did.<br>Beware of New Rochelle Toyota!!!! <br>

Share on Facebook

Was this review helpful to you? Yes | No