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419 Reviews of Newberg Jeep Ram - Service Center
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April 11, 2018
Beware of Service Scams! Took my car to them for a recall repair and alignment. They told me that they could not align the vehicle because the "tie rod ends are all stripped Took my car to them for a recall repair and alignment. They told me that they could not align the vehicle because the "tie rod ends are all stripped out." They also said that because the tires were worn they could not align the vehicle. When I told him I did not want the tie rod ends replaced, he got real serious with me and said, "Be Careful driving. The tie rods are what steers the car." I laughed at the guy and took my car home. Either they are completely clueless on the subject, or they were trying to take me for a big ride! Anyone who knows anything about mechanics knows that there is no way to tell if a tie rod end (basically a bolt with a big extension and a ball joint) is stripped is if you take it off. That is because it is a nut, and you can not see inside the nut when there is a bolt in it. I know they did not take the tie rod ends off to make this determination. Also, as a side note, alignment has to do with the wheels, not the tires. Worn tires will make your new alignment not feel right, but they will not prevent someone from properly aligning the vehicle.. When I got home, I took a look at things. The exposed threads of the inner tie rod looked great. Both the inner tie rod and the end were very firm and showed no signs of slippage. I highly recommend that you only take your vehicle to this place for warranty repairs, or repairs you KNOW you actually need. Never just accept their recommendations. They are likely to tell you your "xxxxxx bars are broken." More
by masterrusty
Employees Worked With
Steve Abel, Bill Rush
Helpful January 07, 2018
Amazing service folks!!! I have brought my charger to this dealership twice now for repairs, Everytime they have gone above and beyond for me. If I needed a ride home boom the I have brought my charger to this dealership twice now for repairs, Everytime they have gone above and beyond for me. If I needed a ride home boom they are there! Everything I have asked for they have met in my needs. My car loves them and I do to. Thanks Bill and Kevin. You both rock!!!!! More
by Juju
Employees Worked With
Kevin Ames, Bill Rush
November 24, 2017
Great service I have a 2003 Jeep Grand Cherokee and love it! I had to replace the original alternator in early 2017 and two weeks ago it failed. Since it was stil I have a 2003 Jeep Grand Cherokee and love it! I had to replace the original alternator in early 2017 and two weeks ago it failed. Since it was still under the repair warranty, Service Advisor Kevin Ames made sure it was replaced at no cost to me AND provided my a loaner car while my vehicle was being repaired. I was very pleased with the top notice customer service I received. More
by Jillard
Employees Worked With
Kevin Ames
November 06, 2017
Excellent Customer Service! I took my 2005 Dodge 3/4 ton in on a Monday morning for what I assumed was a loose wire in my tow light receptacle. I had had some custom wiring done I took my 2005 Dodge 3/4 ton in on a Monday morning for what I assumed was a loose wire in my tow light receptacle. I had had some custom wiring done by another company to accommodate a truck camper and all indications were that wiring was somehow failing and taking my trailer connection with it. The Service Manager and Service Writer on duty both expressed that they were severely overbooked already and I honestly figured that would be the case on a Monday morning, but I had to try. Even with technicians already started on their morning assignments, they squeezed me in for a 5 minute look to see if it was an easy fix. It turned out they found loose connections which they pointed out to me so that I could address them myself, which I later did. They had the truck off the hydraulic lift and back out the door, no charge, it less than 10 minutes. It was incredible, courteous service.....pretty much what I have come to expect from Newberg Dodge. Thank you!! More
by Darren Lundy
Employees Worked With
Kevin Ames, Bill Rush
August 30, 2017
Overall great experience I purchased a 2010 Dodge Journey from here in March. Great service from Nate White in the sales department. We started having overheating issue's duri I purchased a 2010 Dodge Journey from here in March. Great service from Nate White in the sales department. We started having overheating issue's during the summer heat. There was some confusion at first about diagnosing the problems. I'm happy to say that they provided us a loaner car free of charge. And were honest & reasonable with the cost of the fixes that were not covered by our extended warranty. I now have a vehicle I can depend on, without any issues with overheating! The manager of the service department Bill is an amazing man who will work with you to fix any problems you may have. I appreciate everything they have done for my family. More
by Amber Maerz
Employees Worked With
Kevin & Bill, Nathan White, Jerome Spencer
January 19, 2017
Customer Service Excellence in the Shop These guys have been servicing my Jeeps for years and they are the best. They make sure the work that needs done is done, and done right. I've been These guys have been servicing my Jeeps for years and they are the best. They make sure the work that needs done is done, and done right. I've been to many dealerships over the years with varying degrees of satisfaction, but Aaron and his guys always go the extra mile and have earned my loyalty. I've moved out of Newberg but will gladly travel the distance to get their great level of care. More
by Gary4509
Employees Worked With
Aaron Tull
December 12, 2016
Great job! Adam Baker and his staff go above and beyond ever time I visit Newberg Dodge's service department. The job is done correctly the FIRST time and the fi Adam Baker and his staff go above and beyond ever time I visit Newberg Dodge's service department. The job is done correctly the FIRST time and the final cost is often under what I was I was quoted. They are courteous, respectful and helpful. I have recommended them to several of my friends and business associates and will continue to do so. More
by Loribl
Employees Worked With
Adam Baker
August 09, 2016
Great Service Department in Newberg, OR Aaron and the service staff at Bob Lanphere's in Newberg were first-rate all the way through a tough situation. My 1992 Town & Country needed a transm Aaron and the service staff at Bob Lanphere's in Newberg were first-rate all the way through a tough situation. My 1992 Town & Country needed a transmission fix. It was a challenge, but they persevered and got the job done at a reasonable price, I highly recommend this outfit. Old fashioned customer service with a smile. More
by Allan Erickson
Employees Worked With
Aaron Tull, Dayton Wong, Chris Stickel, Ben Gallagher
June 05, 2016
Great service for most things; missed the AC I took my 2003 RAM 2500 for service, and they did a great job for the most part. I told them the AC did not hold a charge, and specifically requested I took my 2003 RAM 2500 for service, and they did a great job for the most part. I told them the AC did not hold a charge, and specifically requested they check it, and that I could recharge it, and a week later it was dead. Sure enough, they said the AC was great, but a week later, it was blowing warm air. After telling them that UP FRONT, then spending the money on AC diagnostic, you would think they could do better. If they did diagnose it, their equipment really needs recalibrated. More
by RGarrison
Employees Worked With
Ben Gallagher
June 04, 2016
SUPER COURTEOUS SERVICE We recently moved to Sherwood. I own a 1997 Chrysler Sebring convertible with 173,000 miles on the odometer. My service representative understood th We recently moved to Sherwood. I own a 1997 Chrysler Sebring convertible with 173,000 miles on the odometer. My service representative understood that changing "caretakers" for my 19 year-old "friend", was important to me. He made me feel extremely comfortable, called me during the time the care was being services to keep me updated, and returned my car to me on scheduled. I am very happy to have found Newberg Dodge Chrysler Jeep. Thanks a lot guys. More
by NEW TO THE AREA
Employees Worked With
Aaron Tull
