Newberg Jeep Ram - Service Center

Thanks for a great experience We brought our Jeep to Newberg Dodge as we've had good experiences there in the past, even though other dealers were closer. We now live in Montana an We brought our Jeep to Newberg Dodge as we've had good experiences there in the past, even though other dealers were closer. We now live in Montana and were on a trip to Portland when the alternator failed and needed to be replaced. I called the dealership and talked with Terry, the Service Manager. I explained our situation and he went ahead and ordered an alternator from the warehouse so it would be there the next morning when they started work on the Jeep. On testing, we were also advised that the battery would have to be replaced as well. We gave our approval to do this and the work was completed on time. After the new alternator was installed, our service advisor, Ryan, asked the tech to perform a more thorough test of the battery and it was then determined it was actually ok. So they removed the new battery and reinstalled our old battery which saved us approximately $200. The old battery is only 2 years old and works just fine since the alternator was replaced. They could have left the new battery in and we would have never known the difference. Thanks, guys, for your honesty and good work. We really appreciated your efforts to get our Jeep in quickly and get us back on the road. More

Standard service on my Jeep Grand Cherokee The service staff is very polite and knowledgable, and a pleasure to visit with. I gladly recommend the service center at this dealership to others. The service staff is very polite and knowledgable, and a pleasure to visit with. I gladly recommend the service center at this dealership to others. More

People make the difference I had issues with a recent purchase and they got after them and fixed it. I want to give a shout out to Ben and Terry who are professional and extrem I had issues with a recent purchase and they got after them and fixed it. I want to give a shout out to Ben and Terry who are professional and extremely competent. It is no fun to have something go bad after you make a major purchase, but these guys know how to work in a tense environment. More

Excellent service We were able to get the oil change done the same day we called. We didn't have to wait after we arrived. Work was completed by the time promised. Pers We were able to get the oil change done the same day we called. We didn't have to wait after we arrived. Work was completed by the time promised. Personnel were very pleasant. More

Newberg Dodge Chrysler Jeep Service Staff take care of you!! Ben, Terry, & Lindsey in the Service Dept. care about their customers & "going the extra mile"!! They've always taken care of my service needs with a Ben, Terry, & Lindsey in the Service Dept. care about their customers & "going the extra mile"!! They've always taken care of my service needs with a "friendly, caring attitude", and work with my work schedule to get it done in a timely manner...I would definitely recommend their service department for other jeep customers!! Thanks for all that you do!! Colleen Turner :) More

Honest & Professional Service I am from out of State but regularly travel to the Salem area in my Jeep. I've had my vehicle serviced twice now at Newberg Jeep/Dodge and both times I am from out of State but regularly travel to the Salem area in my Jeep. I've had my vehicle serviced twice now at Newberg Jeep/Dodge and both times the work was professionally completed and I was treated fairly ..... especially considering I am from out of town and stuck! I highly recommend Newberg Jeep/Dodge for any service work your vehicle may need. More

break check The staff was very friendly and effecient. A pleasure to do business with Newberg Dodge I will with out question return for any future service needed The staff was very friendly and effecient. A pleasure to do business with Newberg Dodge I will with out question return for any future service needed. THANK YOU!!! More

warranty work review I have had the misfortune of having some O2 issues on my 2012 Ram...I have been to the service department on multiple occasions in the last 9 months f I have had the misfortune of having some O2 issues on my 2012 Ram...I have been to the service department on multiple occasions in the last 9 months for service regarding this issue. My experience has been that Terry Bryan, Ben Gallagher and Linsey Thomas go out of their way to ensure I will get the best service available. From estimates of time to repair to providing rides to just plain being friendly......This is the first Dodge truck out of three that I have had any issues with....but the staff in the service department have done their best to stand behind Chrysler and promote an outstanding relationship between Chrysler, Newberg Dodge and little ole me.....thank you Galen Mires More