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Newton Chevrolet Buick GMC - Service Center

Shelbyville, TN

5.0
94 Reviews
Call Service Center (931) 536-4471

94 Reviews of Newton Chevrolet Buick GMC - Service Center

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February 07, 2018

Excellent service!!! I came in looking for a brochure and Dominic came out to answer all my questions. I ended up buying a new truck . I am very pleased with this dealersh More

by Daniel Wentz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Janosek
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June 23, 2017

Service dept is crap A $300 fix turned into a $1300 fix. When I was called with the issue, I asked them not to fix it. Went to pick my vehicle up and was charged a $124. More

by Sreed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
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Jun 28, 2017 -

Newton Chevrolet GMC responded

Hey Scott, Thanks for reaching out! I'm happy to look into this for you. I understand that you went to a general mechanic in town who guessed that the issue in your AC line would be $300 to repair. However, to fully diagnose the issue, you came to us and we let you know that our technicians would have to remove part of the engine first in order to access the AC line. When you gave us the go-ahead to proceed with the diagnostic, our certified technician was able to find that the issue required the whole AC line to be replaced, which runs from the front of the vehicle to the back. I know that's a bummer because AC repairs are costly and not fun, but I want to reassure you that our certified technicians have your best interest in mind (and they don't cut corners when it comes to fixing your vehicle the right way)! If there's anything we can help you with, please let us know. Thanks, -Kelsey M.

Jun 28, 2017 -

Sreed responded

Your statement is false. I got a call letting me know that the mechanic (sorry, technician) had already removed the part of the engine to properly diagnose the a/c line. Also, the local mechanic who sent me to your service department first took my vehicle to your service department and showed your technician where the a/c was leaking. The $300 came from your technician, not my mechanic. I understand your technician couldn't fix it for $300. I don't like being charged $124 when I show up to pick up my vehicle that was not fixed. Thanks (for nothing), Scott

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August 30, 2016

Excellent service all around Thnks to Eli Schweitzer in service and Stan Quevedo in sales, working together to make my visit a very satisfying visit. It is never fun to have car More

by RESnodgrassii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eli Schweitzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan Quevedo
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August 29, 2016

Service on 2014 Chevy Equinox Bought my 2014 Equinox in for service on 08/29/16 for oil change, tire rotation, and tire repair. The Service Consultant is very knowledgeable of my v More

by Serge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eli Schweitzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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