Niello Acura

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Niello Acura :
Once you purchase your vehical good luck getting any help or service. Or even finding someone that cares to listen to you. I was treated well until I purchased the car, and then was treated very disrespectfully. I would not buy a car from them again.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Niello Acura :
I had a major service with a belt replacement. The belts might have been overtightened? but I have very high mileage on my car (360,000 at the time of writting) regardless I snapped a belt on the way home (the A/C belt). I called the dealer and talked with Larry the service manager, he offered to have a technician drive 60 miles to my place of work the next morning to fix it, exceptional service. Turns out it was a bearing in the pulley that died this caused the belt to snap. Niello took care of the belt issue and let me use a loaner, everything was no charge. I am very happy with Niello Acura and am planning to buy a new TL from them in the spring.

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