Read Reviews Niello Acura

Niello Acura

Niello Acura

4609 Madison Avenue
Sacramento, California 95841


Sales: (916) 334-6300
Service: (866) 413-2414
Parts: (866) 413-2414

Manufacturer: Acura

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  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.7

24-Month Rating

based on 74 reviews

4.9

4.9 out of 5

76 lifetime reviews

Niello Acura

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Certified: Niello Acura

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Niello Acura has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Niello Acura

Our Mission
We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.

Our Vision
To be Northern California’s leading automobile dealer for the products we represent.

Our Location

Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 8:00 PM

Saturday: 8:30 AM - 8:00 PM

Sunday: 10:00 AM - 6:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

Free Loaner Cars Free Drinks
Shuttle Service Cable TV
After Hours Drop-Off Rental Car Service Onsite
Accelerated Service Parts & Accessories Store
Customer Lounge Area Drive-In Service
Starbucks Coffee Instant Financing
Free WiFi Pet Friendly

easports_glm@yahoo.com
4/30/2013 8:03:33 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chris KnutsonChris Knutson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Niello Acura :

Chris is a class act. He has great product knowledge, friendly, fun and energetic.
Mostly he had emence patience though the entire purchase process! Thank you for the great service Chris! EA

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seeher82
4/12/2013 12:52:46 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian BladowBrian Bladow
Chris KnutsonChris Knutson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Niello Acura :

I had a very good experience. Chris was very friendly and made me and my family at ease about the purchasing process. I liked how Chris helped show me the features that were available in the vehicle. I was glad Chris guided me through what the vehicle had to offer through test driving. I would recommend this dealership to anyone especially with the help of Chris.

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mooreo
3/14/2013 2:23:04 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chris KnutsonChris Knutson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Niello Acura :

Chris Knutson made me feel like the most valuable customer in the store the day I purchased my first Acura. This dealership is the best

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Missamandae
3/6/2013 12:21:47 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Elizabeth GarciaElizabeth Garcia
Kevin PowellKevin Powell
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Niello Acura :

I was contemplating getting a new car, then I saw the Acura ILX (from Niello) on display at the Galleria Mall in Roseville and I was sold. I loved the look of it and just knew I had to have it. I called the Sales Department at Niello Acura and got Kevin. I told him what I wanted and what I was looking to accomplish. He answered all my questions and immediately went to work putting a deal together for me. Kevin was extremely understanding and he fulfilled all of my requests. Kevin was very informative, caring, compassionate and knowledgeable. This was definitely not a normal car buying experience that many consumers dread and complain about. Kevin's charm, friendly personality and positive attitude made this experience exciting and enjoyable. He did not pressure me just so he could sell a car. He was genuine and respectful. For all the reasons I stated, I could not have rated Kevin anything but the best. I could not have asked for a better Sales Consultant than Kevin at Niello Acura. With Kevin, I didn't feel like I was just another car deal. Without hesitation, I highly recommend visiting Kevin at Niello Acura for all your future car buying needs. Thanks again Kevin!

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Noah2009
1/21/2013 7:38:04 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Denise VelezDenise Velez
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Niello Acura :

Denise was very professional, friendly and down to earth. I appreciated that she was not pushy and have me the time I needed to make a decision. She was clear and concise when answering my questions. She was a great!!

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cpacura
12/30/2012 3:41:32 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mary AloufMary Alouf
Chris KnutsonChris Knutson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Niello Acura :

Mary and Chris were exceptional to work with. They both took the initiative to make the purchase of my Acura TSX possible. They diligently worked with finance to acquire the best loan that met my needs. I'd also like to thank the finance person that negotiatied with lenders for me, wish I recalled his name, as he deserves kudos also. Elizabeth Garcia was also a pleasure to work with on the final sale. In addition to being so diligent at shopping a lender for me they all provided excellent customer service. From the get go, they were friendly, pleasant to work with and knowleadgable. I felt they were on my side and were not in anyway your typical "Care Salesman" per say... I've been very pleased from the get go and I very much have liked the followup I've received by email. Being in the sales industry myself, I appreciate the importance of customer service, knoweledge and follow up. Niello Acura certainly has is together and I will definitley recommend my family, friends and colleagues to purchase form Niello Acura.

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mackgz52
12/23/2012 12:46:35 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mary AloufMary Alouf
Chris KnutsonChris Knutson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Niello Acura :

Mary was wonderful and professional. She knows her job very well. Shes so nice. Very Knowlegable about the acura tsx. Didnt pressure us into buying. She handled paperwork very fast. Mary was the best saleswoman ever. I would recomend her to anyone wanting to buy a car.

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Schoenwandt
12/22/2012 4:16:30 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Niello Acura :

Lorena is very friendly and very helpful. This is the fastest and hassle free car buying experience for me. The dealership was fair and honest up front. They let us take are time in choosing a car and there was no sales pressure. I would definatly recomend them to a friend

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klwait
12/11/2012 12:21:10 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mary AloufMary Alouf
Brian BladowBrian Bladow
Chris KnutsonChris Knutson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    3
  • Overall Score:

    4.6

My Review Of Niello Acura :

Mary was wonderful. She was really friendly and genuine from start to finish. Working with her didn't feel like working with your typical car salesman; she didn't pressure us and was just very pleasant to talk with.

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gvthomas
12/10/2012 11:03:49 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    N/A
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Niello Acura :

Lorena actually made a car buying experience fun. She was very profesional and I would hight reccommend her to anybody shopping to buy a new or used car.

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