Niello Audi

Buyer BEWARE. Niello Audi completely ripped us off on the purchase of our car! We bought a brand new car from Niello Audi and here’s the chronology of events that Niello Audi completely ripped us off on the purchase of our car! We bought a brand new car from Niello Audi and here’s the chronology of events that took place: 1. They failed to give us a copy of our contract when we left the dealership with our car- and didn’t send it to us until TEN days after we bought the car! 2. Once we got our contract mysterious charges showed up on the balance- including literally every single add on service like Audi Care, Audi Protect, DrivePur, and others (a total of $8,000+) that we did not sign and we had deliberately told the finance officer Andrea “no thank you” to all of them! 3. We sent in our car the day after buying it to receive a ceramic coating treatment (which they told me was a week long process) and new car detail. Niello called me the next day saying the car was ready- when I picked it up it was FILTHY, the glue from the MSRP sticker was still all over the window, there was a huge bird crap on the windshield, and the interior hadn’t been touched by anyone, let alone detailed. I did research with other dealerships and they told me “there’s no way the hydro ceramic coating takes one day to apply”, I truly believe they did not touch it but still charged us the $1300. 5. They did not have me sign a markup sticker against the listed price of the car 6. They cashed my holding check “on accident” withdrawing an EXTRA $15,000 out of my debit account 7. When we contacted the General Manager Charlie Zink about these issues requesting some sort of resolution he told us he’d call us back with a solution, and we have yet to hear from him two days later. BUYERS BEWARE! DO NOT BUY FROM THIS COMPANY. More

Jose was professional and super helpful. Toured the facility and test drove the Q3. Love the car Toured the facility and test drove the Q3. Love the car More

Very disappointed in our experience with Steve & Manny at Niello Audi in Sacramento. We've been looking for our perfect version of a family car for some time and thought we finally found it at Niello. We hav Niello Audi in Sacramento. We've been looking for our perfect version of a family car for some time and thought we finally found it at Niello. We have an amazing relationship with our local credit union & secured financing for the vehicle before even reaching out to Niello. We initially spoke with Manny whom we explained what we want. That we already have financing in place. We'll be flying out to pick up the car & driving it home to register & plate it. Manny was on board til he learned we had our own financing in place. After immense pressure to get us to fill out a credit app, we were ready to just walk when his 'manager' Steve called us. Steve informed us the credit app is a legal requirement to buy a vehicle out of state as the dealership has to make sure we're not on the no-fly list. We thought that was strange as we've purchased every car out of state and this has never happened or even been suggested. It's complete BS. My husband, who very much wanted this vehicle, pushed back a little on Steve the 'manager'. Then it turned into the credit check being to verify identity. Which is also complete BS. You don't need to run credit to verify identity. There are numerous ways, including basic background checks and I9 Employment verification processes to verify employment without a credit check. Steve continued to push back on my husband stating their dealership specifically has had three cases of major identity theft recently so there is no way around this. Major major red flags. My husband literally made an appointment to walk into this dealership with cash (verified funds from the bank) to buy a vehicle and this dealership refuses to sell it to us without a credit check. Our credit was checked with our credit union. Our credit union offered to speak to the dealership, Steve blew them off. Our credit union obviously verified our identity before giving us certified funds as well and my husband would be flying to Sacramento to get the car. Our identity and credit is more than verified and confirmed. My husband spoke with our bank, an attorney and a Sales Manager for a local Audi dealership. Everyone said what Niello is doing is trying to run our credit to verify our credit worthiness in an attempt to lock us into their in-house financing. Apparently every credit app = some sort of compensation for Niello. Saturday night, my husband made one last attempt with Manny. He told him I want the car. I have the cash. I can be there Wednesday. Let me know. Manny and Steve have both completely blown my husband off. It's Tuesday and the car is still listed for sale. No call from either to sell it to my husband who practically begged them to take our money. As Audi lovers and regular buyers of them, we will never purchase one or even look at Niello in the future. More

I purchased a Certified Pre-Owned 2013 Audi Allroad on March 16, 2018. During the purchase process my salesperson Raz told me that it was a 1 owner vehicle, an older lady bought it brand new from them at March 16, 2018. During the purchase process my salesperson Raz told me that it was a 1 owner vehicle, an older lady bought it brand new from them at Niello Audi here in Sacramento, she had been putting on less than 6,000 miles per year and that it was babied in a garage. With this information I was not provided with any carfax, or any service history, and in good faith of Niello I had trusted Raz's word. Raz didn't necessarily lie in his sales pitch to me, but he left out some major components that would have led me to not purchasing the car, come to find out my vehicle is a lemon. I have less than 75,000 miles on the vehicle currently, and this is the 2nd time my engine has blown on the vehicle under my ownership. I did some digging after requesting the full service history from Niello 2 weeks ago, and it turns out the original first owner had to also have the engine replaced with a brand new Audi engine...at 14,999 miles. That means my vehicle has gone through 3 engines in less than 75,000 miles, and it now needs a 4th engine to continue to operate. That is not how any regular vehicle should work. I also did some more digging into the CPO documents they had provided to me during the sale of the vehicle, and it turns out those documents that certify the vehicle are fraudulent. The document specifies that no repairs have been done to the "engine/transmission/differentials/transaxle", that is false. It also specifies under the category that specifies if the vehicle qualifies to be an Audi CPO vehicle that "Is it certain the vehicle does not have an extensive or unreasonable service history?" which is marked as "Yes", that is false. A camshaft replacement, and then an entire engine replacement, is the definition of extensive vehicle repair. On top of all of this the service history also mentions rodents in the vehicle at some point in time, the foam lining under the hood has been eaten away. I purchased the vehicle at a premium with the certification of it being a quality CPO vehicle, I put my trust in Niello that they were telling the truth. It is all a lie. I went to Niello when the engine blew for the first time under my ownership and they refused to serve me under the CPO 100,000 mile 6 year warranty under the claims that my transmission threw a fault code that had somehow voided my CPO warranty. In desperate need of a working vehicle, I paid over $12,000.00 out of my own pocket to get the engine replaced at a third party shop. Now I am living this through a second time with my brand new Audi engine I had professionally replaced last summer, with less than 20,000 miles on it, serviced and maintained regularly, blown again. I need Audi to buy my vehicle back for the original purchase price, as well as pay me back for every penny I spent on repairing this vehicle. The financial stress that this has put me through is tremendous, all because Niello Audi fraudulently sold me a vehicle that should not have been certified as a quality CPO vehicle. As a small business owner with a family to care for, I am beyond disappointed and disgusted. I already have attorney's in hand and plan to make sure that all of Northern California never trusts Niello with future vehicle purchases. These guys will do anything to make a sale, even if it means screwing over customers and blatantly fraudulently selling vehicles that do not meet Audi's standards of quality. More

One year later still thrilled with our 2012 Ford Escape purchase. I have never worked with such a detailed and thorough sales rep as David Morgan who worked with us step by step to give us all the info re purchase. I have never worked with such a detailed and thorough sales rep as David Morgan who worked with us step by step to give us all the info requested to purchase the vehicle sight unseen, and ship it to us up in Oregon-- and was there every step of the way to make sure we were satisfied. Great Job! More

terrible customer service We took our Q5 in for its first oil change and service last week. We don't live near an Audi dealer so we had a few issues/concerns "saved up" since w We took our Q5 in for its first oil change and service last week. We don't live near an Audi dealer so we had a few issues/concerns "saved up" since when we purchased the vehicle (new) 10 months ago. Our service guy was extremely condescending, didn't listen to us (literally walked away from me when I was talking to him), and rude. He made it very clear that he thought we had too many concerns/questions about the vehicle. When he handed us the keys to our loaner vehicle, we told him we needed to get our luggage out of our vehicle before leaving. He literally just pointed to our car in the service lane, and turned around and went back inside without asking if we needed help or offering to pull the loaner closer. When we returned for our car a few days later, he didn't acknowledge us at all, and no one went through our service "report" with us except the cashiers (after we asked some questions), who had a difficult time even finding confirmation that the oil change was done. Most of the items on the report were listed as "could not replicate problem" so I have no idea what they did. I have never had such an awful experience when having a vehicle serviced. I expected more from a "luxury vehicle" dealer. More

Buying 2019 Audi A5 sportback We just bought our Audi A5 sportback from Audi Niello through their Internet Sales department. We worked with the Internet Sales manager Cain Carter t We just bought our Audi A5 sportback from Audi Niello through their Internet Sales department. We worked with the Internet Sales manager Cain Carter through the entire process. Working with Cain was a fantastic experience, he was very honest and straightforward about the pricing and got us the car at a a great price without any haggling. We bought this car with Audi Niello all the way from Oregon at a price that none of the local dealers were able to offer even with an added expense for us to fly there and get the car registered in OR. Cain and his team took care of all the logistics and everything online and kept everything ready for us to wrap it up within 45 minutes of landing in CA and got the car ready to go. So if you are based in OR or Washington or anywhere in the Northwest please consider this dealership if you want to get a great deal and a smooth hassle free buying experience. More

Cain’s very Able! We recently purchased an A6 through Cain Carter at Niello Audi and, although it is an excellent vehicle, Cain Carter was more impressive! Engaging an We recently purchased an A6 through Cain Carter at Niello Audi and, although it is an excellent vehicle, Cain Carter was more impressive! Engaging and knowledgeable....you couldn’t ask for a better person to sell a car. In addition, his follow-up was excellent. We would be happy buying our next car from Cain, regardless of the brand. Niello is lucky to have him. More