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Niello Audi - Service Center

Sacramento, CA

4.8
384 Reviews

384 Reviews of Niello Audi - Service Center

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October 29, 2024

Dain is a fantastic service advisor. He listens and accommodates our needs for service. He's very friendly and efficient, does not make us feel rushed but also does not prolong our app More

by MARIA47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Niello Audi responded

Thank you, Maria, for sharing your thoughts about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

October 28, 2024

Tatyana Homacki has provided great customer service following our purchase of the Q7. She a real asset for Niello and does a great job! A+ level customer service and responsiveness. More

by CAROLYN16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
tatyana homacki
Report | Print
Oct 28, 2024 -

Niello Audi responded

Thanks, Caroline, for sharing your thoughts about your experience with Tatyana here at Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

October 12, 2024

I gave everyone a 5 star review. I will give no further feedback in the future if you continue to require this text section to accept my feedback. More

by FPELZ
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2024 -

Niello Audi responded

Thanks for sharing your thoughts about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

October 11, 2024

Great customer service every time I bring my Audi in for service! Always five stars!! More

by ohana82359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2024 -

Niello Audi responded

It's great to hear that Hector was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

October 04, 2024

Outstanding customer service, would highly recommend Niello . Thank you for taking the time to go the extra mile with my needs. More

by labluem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2024 -

Niello Audi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 27, 2024

Omead is so professional, friendly, he follows up back, and explain thing thoroughly, Niello Audi they always provide Good service, generally they have friendly staff More

by SALAMDOUGLAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Niello Audi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Omead and our team, and we look forward to working with you again. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 26, 2024

Inside Zurich Treatment - poorly or not vacuumed, compartments not cleaned, inside and out windows and mirrors had streaks? More

by JEFFWALLACEONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Niello Audi responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 26, 2024

Dain was great as always. Truly appreciate Dain and Neilo Audi as they have worked on several of my cars over the years. Highly recommend them. More

by GDAVIDSONRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Niello Audi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 22, 2024

Great service and nice dealership that is clean and comfortable. The sales people are always friendly and helpful too. More

by EENMELANIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milana Savchenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Lowenstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabel Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Loud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Niello Audi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 16, 2024

Amazing place friendly willing to help and work out the problem with you.Great customer service and care. More

by DONALDJBARNEYII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Niello Audi responded

Thank you for choosing Niello Audi. Your feedback and rating mean a lot to us. We're glad we were able to help, Donald, and we hope to see you again! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

Oct 07, 2024 -

DONALDJBARNEYII responded

Great customer service James French bends over backwards to help his customers.Great experience every time I get my serviced there.

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