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Niello BMW Elk Grove

Elk Grove, CA

4.8
218 Reviews
Here at Niello BMW Elk Grove, we are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
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8580 Laguna Grove Dr

Elk Grove, CA

95757

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Showing 218 reviews

May 16, 2023

Very excellent customer service, great time management and always super friendly and takes care of every issue. Always awesome 👌 More

by happylaughs767
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Suchanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Niello BMW Elk Grove responded

It's great to know that our team always provides you with an awesome service experience! It is always such a pleasure working with you. See you next time!

May 15, 2023

The sales and buying process were super easy, the salesman, Quentonn, was available at our agreed upon appointment time, he was super knowledgeable about the vehicle and very helpful in demonstrating More

by JPEDDE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Suchanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quentonn Gregory, Q Gregory
May 24, 2023 -

Niello BMW Elk Grove responded

Thank you for taking the time to walk us through your recent purchase with Niello BMW Elk Grove! We're so lucky to have Quentonn on our team and I am glad to hear that he provided you with such a quick and easy buying experience. Thank you for taking the time to acknowledge your frustration with the number of key fobs available with the purchase of your used vehicle. Your feedback is much appreciated. We have gone ahead and ordered you a second key fob, which we will be mailing to you. If you have any other questions or would like to discuss further, please do not hesitate to reach out to me at 916-687-9000., Paul Suchanek, General Manager

May 15, 2023

Normally I put visits to a car dealerships and dentists in the same category. My recent experience with Jas Hira has changed that! I found a vehicle online, out of state and contacted the dealership. Ov More

by JOHNANDKIMCARDWELL
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jas Hira
May 17, 2023 -

Niello BMW Elk Grove responded

John and Kim, Thank you for also taking the time to leave us a review on DealerRater. We truly cannot say enough wonderful things about Jas and we're glad to know that he made you feel so confident in our dealership and your purchase. If any questions come up or if there is anything else we can assist you with in the future, please do not hesitate to reach out!

May 14, 2023

Best car buying experience by far! ! Everyone involved were professional, friendly and courteous. Much thanks to Darren, Tim and Ozzie. More

by TOOTRN911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren, Tim, Ozzie
May 17, 2023 -

Niello BMW Elk Grove responded

It's amazing to hear that this was the best car-buying experience you've ever had! We will make sure to pass your special thanks along to Darren, Tim, and Ozzie. If any questions come up along the way, we're here to help!

May 14, 2023

Everything went really smooth and the salesman was great. I liked the over all experience More

by THETOPALAS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul Suchanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerome
May 17, 2023 -

Niello BMW Elk Grove responded

Thank you for taking the time to let us know! We're glad that Paul and the rest of our team made your overall sales experience such a positive one. If there are ever any BMW needs that we can lend a hand with in the future, please do not hesitate to reach out!

December 09, 2022

I have purchased 2 Vehicles from this dealership , I was a little hesitant on going into the dealership because of the high end dealership. Each time I am gone and I will greeted and felt very comfortable. More

by Gerald. S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed and Essex
February 07, 2022

I leased an X1 not from Elk Grove but Roseville got a great deal! I however have my car serviced in Elk Grove. My car has 16,000 miles and is 3 years old. I was driving and my tire blows. It is 9:00 More

by scottyjosh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob in the service department
January 06, 2021

Bought a used 340i here. The scoundrels in sales lied about issues the car had, which I found out later; had to spend another $2k to fix the issues. In addition, the guy from finance was a total xxxxxx. More

by nc.u2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron
July 16, 2019

Crooks & Thieves I took my wife’s BMW 740Li for future service that was NOT due until 7000 miles of future use. Niello BMW Elk Grove retuned my BMW with body damage , More

by na23aslam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manger Jeret Williams & service rep Bob
February 21, 2019

Niello BMW Elk Grove are CROCKS!!! & THIEVES!!!! I took my wife's BMW 740 Li for service to the Niello BMW Elk Grove location. Please note the vehicle was purchased from Niello BMW Sacramento as a C More

by na23aslam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Owner Rick Niello, Service Manager Jeret W., Service Advisor Bob C.
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