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Niello Volkswagen - Service Center

Sacramento, CA

4.8
875 Reviews

875 Reviews of Niello Volkswagen - Service Center

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February 06, 2025

Service was great and timely. I appreciate Travis’ attention to the needed repairs. Thank you. More

by JOANC122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

Niello Volkswagen responded

Thank you so much, Joan, for your excellent review! We are so glad that Travis had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 06, 2025

Had rear brakes replaced only 3 yr old car 11000 miles warranty applied 1 year ago? More

by Gfhoos60
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Wirth
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2025 -

Niello Volkswagen responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 03, 2025

I have always had a great experience at Niello. Their service is always right on point and no heavy pressure to add extra items. More

by hollanworld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Brandon was able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 03, 2025

Thanks to Ron and the Service Dept for getting me handled. Always taking care of me. More

by JPorange00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 03, 2025

Had my car towed in for repair / service. The quoted price and the estimation of how long the service would take was reasonable. More

by adnerb0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Travis and our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 02, 2025

Great service from Ron! ! Keeps me posted on all the service information. see yuo all next time. More

by Malachi L. Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Malachi, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 01, 2025

Easy scheduling, drop-off and excellent communication throughout the service process. Friendly and helpful staff. More

by ID.4gbf
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 01, 2025

Awesome people, awesome service makes the wheels go round and round and round. Highly recommended. More

by Zod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kamal Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pleajur Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel is great! Full of positive energy! Cannot say enough good things about him!
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Feb 03, 2025 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 01, 2025

Noel are service advisor was great. Checked in quickly and saw history of car and reason we in for service. Kept up to date on status and techs double checked repair with VW tech line. More

by TAPES941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noel Manzanilla
Report | Print
Feb 03, 2025 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 31, 2025

I have had some poor experiences at other VW dealerships and was pleasantly surprised with the level of care and service that I received at Niello. It was a breathe of fresh air. Jacob was incredible and ma More

by gaguttman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Smull
Report | Print
Jan 31, 2025 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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