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Niello Volkswagen - Service Center

Sacramento, CA

4.8
879 Reviews

879 Reviews of Niello Volkswagen - Service Center

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February 01, 2025

Awesome people, awesome service makes the wheels go round and round and round. Highly recommended. More

by Zod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kamal Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pleajur Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel is great! Full of positive energy! Cannot say enough good things about him!
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Feb 03, 2025 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 01, 2025

Noel are service advisor was great. Checked in quickly and saw history of car and reason we in for service. Kept up to date on status and techs double checked repair with VW tech line. More

by TAPES941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noel Manzanilla
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Feb 03, 2025 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 01, 2025

Easy scheduling, drop-off and excellent communication throughout the service process. Friendly and helpful staff. More

by ID.4gbf
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 31, 2025

I have had some poor experiences at other VW dealerships and was pleasantly surprised with the level of care and service that I received at Niello. It was a breathe of fresh air. Jacob was incredible and ma More

by gaguttman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Smull
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Jan 31, 2025 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 30, 2025

Jacob was very helpful and kept me updated on my car issues. Totally recommend him for any issues and concerns! More

by Charlene Keh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Jan 31, 2025 -

Niello Volkswagen responded

Thank you, Charlene, for taking the time to share your thoughts on working with Jacob and our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 30, 2025

I have been very pleased with my experience at Niello Volkswagen thus far. I found them easy to work with during sales, and the service staff have been responsive, friendly and knowledgeable. More

by KLUNK.GUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Niello Volkswagen responded

Thank you, Gus, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 30, 2025

Ron did a great job of explaining eveything and keepin me informed on status of the service work being performed More

by TPowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Ron delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 29, 2025

I was help by Jason and he was really helpful and always professional about everything and just a cool person. More

by Blake Ward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2025 -

Niello Volkswagen responded

Blake, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jason met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 29, 2025

The services that I have had always have been done with great customer service and courtesy. They make recommendations with no pressure and provide transportation. Very reliable. More

by maureenellis47
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Van Overeem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2025 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Maureen, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 25, 2025

The service was great. It was done in a timely manner. Technician was a very helpful person, and I appreciate the service More

by STIMMEL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2025 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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