Niello Volkswagen - Service Center

Great service. Speedy repair time. It was a very smooth transaction with great communication throughout the process Speedy repair time. It was a very smooth transaction with great communication throughout the process More

I was greeted at the door and my appointment was Quick, Matt was friendly, helpful and knowledgeable. Matt was friendly, helpful and knowledgeable. More

Service help was outstanding, very informative and helpful. Speedy process and I was kept in the loop the entire way. helpful. Speedy process and I was kept in the loop the entire way. More

I recently brought my car to Niello Volkswagen for service and, unfortunately, my experience was frustrating. Ron, who was assisting me, initially told me that a part needed to be ordered under warran service and, unfortunately, my experience was frustrating. Ron, who was assisting me, initially told me that a part needed to be ordered under warranty and that I would need to return once it arrived. However, when I came back, I learned that the part had never been ordered. To make matters worse, he then performed the repair on the spot—something he had previously said couldn’t be done. This lack of communication and transparency led to unnecessary delays and inconvenience, as I had already spent four hours at the dealership during my initial visit. I understand that things happen, but honesty and clear communication are key to a positive customer experience. I hope the dealership can work on improving these aspects to ensure smoother service for future customers. More

You guys rock. I will never go back to Vacaville VW again was treated like the way I treat people I will never go back to Vacaville VW again was treated like the way I treat people More

Responsive service team, good intake process, nice perks like Uber, waiting area refreshments, car was. like Uber, waiting area refreshments, car was. More

Brent was super greet to work with. He addressed the repair issue, checked for recalls, explained next service, and arranged for transportation back to my residence . He addressed the repair issue, checked for recalls, explained next service, and arranged for transportation back to my residence . More

In the past every other dealer I have sent car for service they return it after washing and complete vacuum inside. This wasn’t the case here. Car was neither washed nor completely vacuumed. service they return it after washing and complete vacuum inside. This wasn’t the case here. Car was neither washed nor completely vacuumed. More

Noel was very helpful and accommodating. He was able to fit me in and get my concern verified and solved. Great experience! He was able to fit me in and get my concern verified and solved. Great experience! More

I had to bring in the car on an emergency basis, the work was performed right away without delay to get the car working again. When I picked up the car, it was washed and cleaned. was performed right away without delay to get the car working again. When I picked up the car, it was washed and cleaned. More