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Niello Volkswagen - Service Center
Sacramento, CA
869 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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869 Reviews of Niello Volkswagen - Service Center
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July 23, 2023
I had a great experience at VW Niello thanks to Travis, who went above and beyond to be helpful and friendly. Additionally, the center provided a complimentary ride service to transport me back and forth. who went above and beyond to be helpful and friendly. Additionally, the center provided a complimentary ride service to transport me back and forth. Overall, I highly recommend this center. More
by Vahid
Verified CustomerEmployees Worked With
July 22, 2023
Neillo family always takes care of me. I appreciate you all. Of course Brent went above and beyond. Thank you so much. I appreciate you all. Of course Brent went above and beyond. Thank you so much. More
by jfskater2014
Employees Worked With
July 17, 2023
The service was fast. Travis caring and knowledgeable. I didn't have any unpleasant surprises. Thank You! Travis caring and knowledgeable. I didn't have any unpleasant surprises. Thank You! More
by mlbrown1943
Employees Worked With
July 17, 2023
Gosh, I hate to be required to make comments. Therefore, I went back and lowered the dealership to 4 stars......................Sure hope that's the 15 words you need so desperately. Therefore, I went back and lowered the dealership to 4 stars......................Sure hope that's the 15 words you need so desperately. More
by rmjbad
Employees Worked With
July 15, 2023
Brent was very friendly and knowledgeable. Had m car back quicker than expected. Will be back. Had m car back quicker than expected. Will be back. More
by bsfuller
Employees Worked With
July 15, 2023
We never received a text from Roger saying our car was ready to pick up. So we wasted a lot of time (many hours) waiting until we finally stopped in at the dealership to find out how much longer it would ready to pick up. So we wasted a lot of time (many hours) waiting until we finally stopped in at the dealership to find out how much longer it would be - or if we needed to leave it a few days. He told us he sent a text hours earlier, but we never received it. We figure he must have typed the number in wrong. Other than that, he was nice and polite - even recommended a restaurant, etc. But wasting our time waiting was a real drag. More
by 4DCUNNINGHAM
Employees Worked With
Roger Bybee
July 15, 2023
I will buy a car from this dealership based on the excellent quality of the service department. excellent quality of the service department. More
by junebug81444
Employees Worked With
July 15, 2023
Exceptional in their customer service. Exceptional in their customer needs. Exceptional in their online service. Exceptional in their customer needs. Exceptional in their online service. More
by PAULA.PFAU
Employees Worked With
July 13, 2023
Matt was very helpful and friendly. He was thorough in explaining what needed to be done and what the process would entail. He was thorough in explaining what needed to be done and what the process would entail. More
by KAYLAN.DIAS
Employees Worked With
July 12, 2023
My two year inspection was done perfectly from the time I walked in the door until I picked up my car at the time I expected it. I was surprised that there was no charge for replacing the cabin filter as man walked in the door until I picked up my car at the time I expected it. I was surprised that there was no charge for replacing the cabin filter as many people on the USA ID4 Facebook site indicated they had to pay to get there’s replaced. Great job everyone at Niello VW More
by caterpro
Employees Worked With
