Nielsen Dodge Chrysler Jeep Ram - Service Center

I have to say this is the first time EVER I had a positive experience with the Service Department at "Warnock". I really hesitated even buying a car at "Warnock" again because of the service departm positive experience with the Service Department at "Warnock". I really hesitated even buying a car at "Warnock" again because of the service department. 95% of the time I had to write a letter to corporate to complain. So I don't know if it is because Warnock is now Nielson ... but finally good service! NOW if SOMEONE could get word from the SALES department that we are STILL waiting for the 2nd key to our car. We only got one and each time I call (4 times in the past year)I am told the previous person that was leasing the car "has the key but has not dropped it off yet". We really need a 2nd key ... how long do we have to wait before someone realizes the previous person isn't reliable enough to send it over? More

Everyone was very courteous and willing to address my concerns. Communication was excellent, and service was performed in a timely fashion. Although I would always like to pay less, the price was fair a concerns. Communication was excellent, and service was performed in a timely fashion. Although I would always like to pay less, the price was fair and I was satisfied with the service I recieved. More

I always feel at ease when dealing with the service staff at Nielson. Karen is an absolute doll to work with at the front desk and all the service reps are friendly and easy to work with. They are very tho at Nielson. Karen is an absolute doll to work with at the front desk and all the service reps are friendly and easy to work with. They are very thorough in explaining what needs to be done and the costs involved. More

I purchased a new car at Warnock in May of 2011. Since then they were purchased and rebranded as Nielsen. A promotion when I purchased the car was a free membership in the "Diamond Club" which, among oth then they were purchased and rebranded as Nielsen. A promotion when I purchased the car was a free membership in the "Diamond Club" which, among other things, included five free oil changes. I got my first oil change in September. The representative at the Service desk told me not to activate my membership since I received an extra "first oil change" free. Because the Diamond membership would expire in 15,000 miles from activation he explained that it would not be worth it to activate yet. I just recently went to the Service department for my second oil change in February. Nielsen will not honor the promotion if it was not activated before Nielsen's purchase of Warnock, or if the car was purchased greater than six months before Nielsen's purchase. at 34.95 per oil change, that is almost $175 in oil changes that I will have to pay for out of pocket. I will never purchase another car from there nor will I get my car serviced there. More