Nissan Of Redlands

Dealership is no customer oriented! I have never been so disrespected by a dealer in my life. We went to this dealer looking to buy a vehicle and trade in our current vehicle. After look I have never been so disrespected by a dealer in my life. We went to this dealer looking to buy a vehicle and trade in our current vehicle. After looking at a few vehicles we found a vehicle that we like and start the finance process. As we are in the process of working a deal on the finance terms for the vehicle we see another sales person take the vehicle on a test drive with another customer then return and start working a deal with the customer for the same vehicle. I have bought 30-40 vehicles over the years for my personal use and my business, and never had a dealer allow two deals be worked for the same vehicle at the same time. The dealership had 30+ vehicles of the same model, one of which was the same color and options. There is no reason for them to take a vehicle that has an active deal being worked other than to see who is willing to pay more for the same vehicle and making the dealer and sales person more money. I would in no way recommend this dealership to anyone. More

** WARNING DO NOT GO TO THIS DEALERSHIP NO MATTER HOW GOOD THE OFFER SEEMS IN AN ADVERTISEMENT OR WHAT THEY SAY ON THE PHONE Horrible experience buying a car from this dealership never experienced such GOOD THE OFFER SEEMS IN AN ADVERTISEMENT OR WHAT THEY SAY ON THE PHONE Horrible experience buying a car from this dealership never experienced such slimy and unethical behavior. From the time of seeing a listing on Truecar and calling verifying the price with no additional fees or tricks….. Going in and tacking on $2,300 for accessories / upgrades. Being forced to finance to get some of the BS charged reduced. At signing trying to tack on a $2,000 dealership extended warranty and bully tactics attempting to make it stick when refused. After all this, signed and paid the 2019 Pathfinder had only one keyfob. Told this happens in resell cars and we should have asked in advance. No help ended up paying the service department $380 so we can have a second key for the vehicle • I would rate them a 0 but not an option More

WATCH OUT!!! Classic example of bait and switch!!!!! as other comments say here watch for hidden cost and lack of professionalism and communication!!!!!!Again,classic example of bait and switch. I do not as other comments say here watch for hidden cost and lack of professionalism and communication!!!!!!Again,classic example of bait and switch. I do not recommend sales department at this dealership. More

Watch out for hidden costs Was with sales person Alexa yesterday and when her manager came to meet us, the 2017 Jeep that was advertised on car gurus had an additional cost of $ Was with sales person Alexa yesterday and when her manager came to meet us, the 2017 Jeep that was advertised on car gurus had an additional cost of $2,400. This meant that this dealership and/or the sales manager is/are not honest. Can’t trust people or companies like this. More

Lack of professionalism and communication So disappointed of this place, Edith help us to get a Nissan Sentra and trade in my Altima, she act wit a lot of lack of professionalism she didn’t fo So disappointed of this place, Edith help us to get a Nissan Sentra and trade in my Altima, she act wit a lot of lack of professionalism she didn’t follow up to help us after we call her several times she always said will do the deal but at the end we felt ignored by her definitely i don’t recommend this place.. More

Mike Martinez is absolutely RUDE I've been a Nissan owner for a very long time, and never in my life, I met a person so rude. This individual works at Metro Nissan of Redlands and his I've been a Nissan owner for a very long time, and never in my life, I met a person so rude. This individual works at Metro Nissan of Redlands and his name is Mike Martinez. No respect for women, and tried to embarrass me for his mistake in front of the whole dealership. At least own up to your mistake like MAN. You need to be educated on how to communicate and comprehend the words that are coming out of your mouth. I hope this message reaches you, so you know exactly what you're worth. More

Fantastic Service Center! I wanted to take a moment to tell everyone how great my experience was in the service center. I had a oil change appt and my service adviser was Mike I wanted to take a moment to tell everyone how great my experience was in the service center. I had a oil change appt and my service adviser was Mike Martinez. My appt was at 8am on Saturday. Mike was a great guy, very knowledgeable, and got me in and out very quickly, he even got my car washed for me! The service center was very clean, comfortable, and even had complimentary drinks and food. I worked in the car dealership business for over 6 years before I moved out here from NJ and I must say this is one of the best dealerships around. I will most certainly be back! More

Cancelled a contract 12 days after signing Dealer couldn't find financing but failed to notify me till 12 days after. Sales manager was really rude acting like a cave man no manners and lying a Dealer couldn't find financing but failed to notify me till 12 days after. Sales manager was really rude acting like a cave man no manners and lying about sending certified letter about contract cancellation which 5 days later I still haven't recieved anything, well since they failed to notify me within 10 days the contract signed by law is final but they still went ahead and took the car ignoring the contract we signed. Horrible business ethics and can't even communicate properly. More

Best experience MY BUYING EXPERIENCE WAS AWESOME TODD AND THE TEAM WERE FRIENDLY GOT ME IN AND OUT . I HAVE HEARD STORIES OF IT TAKING HOURS SO I WAS NERVOUS . BUT NO MY BUYING EXPERIENCE WAS AWESOME TODD AND THE TEAM WERE FRIENDLY GOT ME IN AND OUT . I HAVE HEARD STORIES OF IT TAKING HOURS SO I WAS NERVOUS . BUT NOT HERE IT WASNT . IF I EVER NEED ANOTHER CAR I WILL DEFINITELY GO HERE . More

No hassle Great place to do business no haggling the price is the price. There were no surprises when I showed up to purchase vehicle exactly what the eprice an Great place to do business no haggling the price is the price. There were no surprises when I showed up to purchase vehicle exactly what the eprice and email showed More