Nissan Of Union City

This dealership has the worst customer service. I'm trying to resolve my tag and title paperwork but no one cares to respond back to me. No feedback in a timely fashion and with proper assistance. Poor trying to resolve my tag and title paperwork but no one cares to respond back to me. No feedback in a timely fashion and with proper assistance. Poor service, definitely would not recommend this dealership to anyone! More

Since the car was being purchased in my husband's name, I felt that I was ignored. We finally made the purchase and the salesman left to get gas and was gone for 30 minutes. Nobody paid us any atte name, I felt that I was ignored. We finally made the purchase and the salesman left to get gas and was gone for 30 minutes. Nobody paid us any attention, even when we asked if they could try to get in touch with him. Terrible weather was moving in and we had to drive almost 2 hours to get home. We were not expecting to be standing around while the dealership closed. When we called the dealership after the purchase, there are several different menus you have to listen to before you can talk to a person. When we went to register the car, the dealership had not submitted the paperwork, so we had to call to get that handled. They did send us a $20 check for the late fee with the DMV, which would have been fine if it weren't for the other problems. It has been over a month since our car purchase, and we are still waiting to get the spare key. They did send us somebody else's car information packet with the owner's manual and the dealership checklist. I hope that person will eventually get their information. When we first entered the dealership, I felt that it was loud and disorganized. I should have gone with my gut reaction. More

At first every thing was going smooth they took all my info to get me approved. It was a little bit of back and forth over the phone but I finally went down to dealer ship. First visit was nice the told info to get me approved. It was a little bit of back and forth over the phone but I finally went down to dealer ship. First visit was nice the told me I was approved for 17000 and need to put down 1000 and I could do half now and remainder within 21 days, and also my monthly woild be no more than 425. They didnt have a car I liked that day so I returned 3 days later to pic out a car from the incoming inventory. That's when it went all down hill. A car I wanted the first visit that I told was sold was still there marked up to a higher price. The cars that were to be coming in at the price point I was looking for didn't exist. When I finally picked out a car the marked the price day up my down payment tripled and my monthly payment was crazy. I was ther 2 hours till I finally walked out. They were so full of it. Instead of being honest and telling me what it would to get me financed realistically they baited me in and switched on me I would not recommend anyone go there at all More

This was my first car purchase. I went into the dealership to test drive a nissan versa, to see if it would be a car I was interested in. I never got a chance to even test drive it. They let me t dealership to test drive a nissan versa, to see if it would be a car I was interested in. I never got a chance to even test drive it. They let me test drive a Toyota Yaris. However, there was no gas in it and I was only able to go about half a mile and had to turn around. Then they tried to push a 2008 HHR on me that had over 100k miles on it, that I couldn't even test drive because the porter conveniently had the keys. (The sent the car to wholesale the very next day) They refused to let me see the carfax report stating I couldn't see them unless I was sure I wanted to purchas ethe car because they had t pay to pull it. Interestingly enough the dealership I purchased my car from (Team Nissan of Lithia Springs) had a carfax available for all of there cars available at the click of a button in their system. They were bullies and I have told all of my friends about my horrible experience there. I think it is unfair that a salesman would start out friendly and when I wouldn't commit to what he wanted me to buy, would become so rude. More

I purchased a 2012 Nissan Altima only to realize at the end of the sale that my interest rate was more than I wanted to pay. The agent Linda assured me that she could get me in a vehicle at the rate I was end of the sale that my interest rate was more than I wanted to pay. The agent Linda assured me that she could get me in a vehicle at the rate I was looking to purchase for, but because I was without a vehicle and had a small child to transport back and forth to school, I was in desperate need of a vehicle and continued with the sale apprehensively. The finance agent Marquis sold me a gap policy stating that it would cover my monthly note in the event I lost my job, which I recently found out was not true. Each time I have contacted Nissan of Union City's sales dept., I have been transferred all over without getting any issue resolved. They have the ABSOLUTE WORSE service that I have ever encountered. I would NEVER recommend anyone to purchase a piece of gum, let alone a vehicle from this establishment. I have purchased two new vehicles in my lifetime and have NEVER encountered the type of unprofessional service given by these people. They are a bunch of rip off artists who have mastered taking advantage of people. More

My salesman was Tom St. Martin. He gave top notch customer service and it was my pleasure meeting and doing business with him. Someone recommended that I go see Tom St. Martin to buy a car and he was customer service and it was my pleasure meeting and doing business with him. Someone recommended that I go see Tom St. Martin to buy a car and he was right!! Tom worked really hard to get me the best deal possible and he worked really hard to make it happen for me! I had been shopping around at several different dealerships and I'm proud to say that I chose Nissan Of Union City!! I would like to personally recommend Tom St. Martin and the Nissan of Union City team to anyone looking to buy a commercial or personal vehicle! He made my car buying experience a pleasant experience. I actually left with my new car and I felt like I've gained a new friend! Nissan of Union City has the BEST customer service of any dealership I've visited in the past and the friendliest staff members! I would also like to give a "shout out" to the gentleman in the finance department, Marquise. They actually stayed after hours to make sure we walked away with the signed documents that night! Thank you to all the staff who worked on this deal for me and my family! The BEST CAR BUYING EXPERIENCE I'VE EVER HAD!!! I will never shop anywhere else but Nissan of Union City! To anyone reading this, the reason you should choose Nissan of Union City is simple...Friendly staff, Excellent and top notch customer service and trustworthy! Don't shop anywhere else! Mr. and Mrs. Johnson More

We made a deal on a new car and I wrote a check for the down payment. After working with finance manager they could not get payments quite where we needed them. Edward was to destroy our $1500 check but in down payment. After working with finance manager they could not get payments quite where we needed them. Edward was to destroy our $1500 check but instead it got deposited and we incurred about $100 in bank fees since we didn't know it was coming thru the bank. The dealership accepted fault but has yet to reimburse us for the fees we incurred and the management will not call us back. When I call they say "James was supposed to handle that but James is off today". I can never catch the GM there either. I have faxed all the paperwork from my bank as they requested but they will not follow through. I'd never recommend them now that I see their treatment of customers, especially those who do not purchase from them. More

Mr. Surry listened to what we wanted in a new car and made sure we received it. Showed us several models and helped us make an informed choice. made sure we received it. Showed us several models and helped us make an informed choice. More

Got more than I expected! Denzil was patient with me and answered my questions in a postive manner...which is sometimes hard to find with sales people. answered my questions in a postive manner...which is sometimes hard to find with sales people. More

Great experience, worked out trade and was out of Finance quickly, delivery process was quick and easy. General Manager and Dealer both came out to greet my wife and I during the purchase process. quickly, delivery process was quick and easy. General Manager and Dealer both came out to greet my wife and I during the purchase process. More